Need to unfortunately update my review…read more Started off a 5 star experience Once the drive away it goes to one star Won't honor the included padding and delivery. Spent an incredible amount of money at this place and can't get them to include a pad for a runner Great selection and poor service once they have your check in hand - sad to say but I recommend going somewhere else

Gem is a gem at trying to get my rug clean, picked up my rug finally- they did a very good job at…read morean old Chinese piece with stains.

I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Best flooring store in the Bay Area. Had a wonderful experience working with Steve Villa. Had…read moremultiple surfaces - LVP, Carpet and linoleum to cover. He has it all, and helped me to narrow down what was best for my home. I am so happy. Steve and his team did an outstanding job. Won't go anywhere else - also feels good to shop local and support such a great crew of people.

It's really too bad that I can't give more than 5 Stars! I…read moream so impressed with the showroom floor--neat, clean, accessible, and lots of samples! But more than that, my experience with Xavier Marmier was truly great. He is patient, kind, not pushy, and available to answer whatever questions I may have. The installers were also friendly, quick, and did a fabulous job! I give The Floor Store not only 5 Stars but my business, and I will confidently recommend them to others! Thank you!

Xavier was very helpful and oversaw the project from beginning to end. The luxury vinyl plank…read moreflooring was terrific and matched beautifully with our original flooring. Highly recommend the Floor Store in San Rafael. This was our third project with them. them.

We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This…read moreweekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood.

We compared many rug shops to repair and clean our antique Navajo rug, and I am so happy we chose…read moreFazli's. He was able to repair a fist-sized hole in the middle of the rug (look at the photos - you can't even tell it was repaired there!), repair the torn and frayed edges, and clean the rug to make the colors vibrant again without running. His work was fast and the quality is excellent. Most importantly, Fazli and his staff are extremely knowledgeable about rugs (the materials, weaving, dying, designs, and history), kind and fair, and a pleasure to work with. We will definitely be going to Fazli's for any rug repair or cleaning in the future.

Fazli is an incredible person, kind and knowledgeable. He is a master at cleaning, repairing and…read morecaring for my rugs. I had a not-so-good experience with a competitor and it took a long time for me to trust someone else. I am so happy I found Fazli's Rugs. My rugs are not only clean, they are gorgeous again. I have had 5 rugs in various sizes (from very small to 9ft by 11.5 ft) cleaned/repaired and I highly recommend him for his beautiful work and professional courtesy. Karen K.

Owner is very knowledgeable and friendly. Reasonably priced. Picked up our oriental rug today. The…read morerepair work was exceptional. After repair and cleaning, the rug colors were revived and the repair work was not noticeable. Would most definitely recommend Silk Road Odyssey.

We had a rug delivered the wrong size and the team was able to quickly resize it for us. the work…read morewas fantastic - doesn't look like anyone even touched it. would recommend

The Warehouse is permanently closed. There is a new owner and management:…read more Debbie Loughran interior designer, owner and a Ken Fulk Alum. Shop Camino specializing in high end interior design, luxury home goods and services. They provide services for reupholstery and provide a showroom full of rotating designer furniture.

Parking is easy to find in front of the store. Simply pull up to take a look. You won't find…read morechipped China or tarnished jewelry here. The Warehouse has indoor and outdoor furniture for sale. This is not your typical consignment shop because they have high quality selection of home goods to choose from if your budget is flexible. The showroom is clean and dust bunnies were well trained. Walking around can by tricky in some areas so be careful. There's a decent selection of outdoor furniture in the back.

I recently purchased a beautiful and very unique rug from The Oriental Carpet in Menlo Park and I'm…read morethrilled with it. I received excellent service from Sasha and his team. I had selected a couple of rugs in their store & they brought the rugs to my home and set them out so that I could determine which rug was the perfect fit. The team provided a rug mat, moved furniture and found the correct position for the rug. I shopped at about four other rug stores in Menlo Park and Palo Alto and no one came near this level of service. In addition, there's no way an online rug store could provide any of this excellent customer service. The Oriental Carpet is the only store for superb customer service and stunning rugs!

I just had my 15 year old sad looking Oriental rug cleaned…read more The service was excellent and the rug came back looking almost new! I highly reccommend!

Honesty, Integrity, Trustworrthy and Knowledgeable. If you are buying or Selling (I have don't…read moreboth), he represents you in the most professional and profitable way. He is a rare Marin gem.

They exceeded my expectations in cleaning an older rug - they brought out the beauty of this rug…read moreand made it more beautiful than I could have imagined.