I recently purchased a beautiful and very unique rug from The Oriental Carpet in Menlo Park and I'm thrilled with it. I received excellent service from Sasha and his team. I had selected a couple of rugs in their store & they brought the rugs to my home and set them out so that I could determine which rug was the perfect fit. The team provided a rug mat, moved furniture and found the correct position for the rug. I shopped at about four other rug stores in Menlo Park and Palo Alto and no one came near this level of service. In addition, there's no way an online rug store could provide any of this excellent customer service. The Oriental Carpet is the only store for superb customer service and stunning rugs! read more

The Oriental Carpet - Rug - Carpeting Near Me - Menlo Park, California

I just had my 15 year old sad looking Oriental rug cleaned. The service was excellent and the rug came back looking almost new! I highly reccommend! read more

A perfect experience in every way! Jeremy guided us to make a carpet selection that exceeded our own admittedly high expectations. The quality of the carpet is exceptional and it brings together the room in a surprising and wonderful way. Jeremy and his team ... charm and service central. Sasha informative and filled with warmth. Plus ... the price was more than right! read more

The Oriental Carpet - Carpeting Near Me - Menlo Park, California

Jeremy and his team repaired a silk/wool rug for us, and they did a fabulous job! The rug is about 30 years old, and the very long fringe had gotten ratty looking. They trimmed it and surged the two ends of the rug. We also had them clean it. We are extremely happy with the results. It's like having a brand, new rug in the room. Thank you, Jeremy, and kudos to your very professional staff for both the work and the pickup/delivery services!! read more

Needed to move all the rugs off my mom's floors before she came home from rehab in a walker. When I vacuumed both sides of one rug and then tried to roll it up, and more dirt fell through the weave onto the floor, I knew having someone pick them up for cleaning was the best option. The Oriental Carpet responded promptly to my message in their contact form and gave me a decent idea of the cost to clean two 9 x 6 rugs. They sent someone to give me a firm quote and pick up the rugs. They showed up right on time and explained the options clearly, and the price was reasonable for a thorough cleaning, given my mom has not had them cleaned for 20 years. The rugs were returned in great shape, the colors on both looked more vibrant, and the workers were very nice about positioning the rugs where I wanted them. And again, they showed up right when they said they would. I was very pleased with the work and service from The Oriental Carpet. They were friendly and professional. I will certainly contact them when I need any more rugs cleaned. read more

I recently purchased a new home and after spending a seemingly endless amount of time searching for furniture and having horrible experiences interacting with vendors, i serendipitously came across the absolute gem that is The Oriental Carpet. This store is unlike any other in their industry, and the quality of service and attention to detail was quite honestly a bit of a shock. Their lead expert cared more about understanding my tastes and preferences than showing me carpets. After a lengthy discussion and walk through a variety of colors and styles, he would ask me what I thought about the rugs, and what aspects of the rugs spoke to me, and what about the rugs i disliked. This was by far the most pleasant experience that I've ever had shopping, and I left the store feeling a lot less anxious and stressed than when I arrived. Over the next few days, the Oriental Carpet staff gathered a range of rug styles based my tastes, and brought them to my home to place in various locations for review. I could tell that they understood exactly what I was going for based on my visit earlier in the week and brought some beautiful rugs that fit my targeted aesthetic perfectly. I ended up purchasing multiple rugs including the beautiful rug in the attached image. I brought them a very complex scenario involving a room requiring warmth and wanting a color transition that synergized with my garden patio, and as yo can see they knocked it out of the park. Most importantly, the staff at the Oriental Carpet genuinely cared about helping me get the perfect rug for me, not selling me inventory from their store. This is without a doubt the BEST carpet establishment in the region, and we should do everything to support amazing and genuine shops like this in the Bay Area. All of my future purchases will undoubtedly come from this store. Thank you Oriental Carpet, I absolutely love my rugs and it was an absolute pleasure doing business with you. Well done! read more

The Oriental Carpet - Amazing designer rug that ties the room together and brings both warmth and a color transition to the back garden. - Carpeting Near Me - Menlo Park, California

We had a great experience with The Oriental Carpet. Jeremy and his staff took pains to understand what we were looking for, and showed us many different alternatives. We brought several carpets to our home and had the chance to look at each one in our living room. Jeremy installed the new carpet, and hauled away our old rug. The whole experience was very friendly and very professional. read more

The Oriental Carpet - Our new carpet in our living room, with furniture. - Carpeting Near Me - Menlo Park, California

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I needed a new rug for my living room and decided to visit the oriental carpet store last weekend! My mom has shopped here many times as well as my sister, so I knew I would find something beautiful that suited my space and that the customer service would be excellent. Jeremy was super patient with me and showed me all of the 8x10 rugs available in the store. When we went through those piles, he then pointed out possible some samples and showed me more images of rugs on the computer that he could have shipped here. They have such a huge selection it could have been overwhelming to decide which one. However, when I explained that my couch is blue and shared a picture of the room, Jeremy steered me towards rugs that wouldn't clash and wouldn't be too blue. I happened to see a rug hanging on the wall and figured out that it was my style. Based off this, I was shown some other options, which were later emailed to me. Throughout the entire process, Jeremy was very communicative and responded quickly to my emails and questions. He even offered to have the rug delivered to my house and said I did not have to commit to purchasing; he just wanted to make sure I was happy with it before I bought it. I was even offered other rugs to try, but I knew what I liked immediately when I saw it, so I just had the one rug delivered. The guys delivered my rug and set it up quickly, moving my furniture. The rug pad was included in the price too! It was such an easy experience! They wore shoe coverings, which I really appreciated and shared with me some best care instructions. I highly recommend oriental carpet. Thank you so much, Jeremy and team! read more

The Oriental Carpet - Carpeting Near Me - Menlo Park, California

We were very impressed with the professionalism and kind customer service at the Oriental Carpet for a recent carpet repair - so much that when the time comes to purchase a new carpet we will absolutely return here. Convenient, free parking at their back door and a huge inventory too. I'm glad we discovered them through Yelp. read more

Kudos to the Oriental Carpet. Jeremey and the crew who picked up multiple Oriental and other rugs for cleaning did a wonderful job. The rugs are beautiful, despite experiencing more than one puppy- they look great, they smell good- the crew who picked and brought them back were professional and friendly- great business, thank you for your good work. read more

We had the best experience buying three rugs here for our home. Sasha and Jeremy were so helpful and brought an assortment of rugs to our home so we could try them out in our space. They were so knowledgable and professional. Quality of the carpets is top notch and so was the customer service. Highly recommend - 10/10! read more

We just had our two beautiful oriental carpets cleaned and one repaired due to some moth damage. Excellent cleaning and repairs were so good we could not see the damage. Highly recommend this company!! A special thanks to Sasha who came to our home and analyzed what needed to be done!! read more

Great service and they picked up and delivered the carpet for no extra charge. I will definitely use them again.

Long ago we purchased a hallway runner from The Oriental Carpet. We had it cleaned many years ago and recently decided that it needed to be cleaned again. I took advantage of a 30% off cleaning offer for this. I emailed Jeremy and he got back to me the same day quoting me a very reasonable price plus arranging a pick up. The rug was picked up right on time by two efficient fellows and cleaned in one week. The same two gentlemen brought the rug back again exactly at the arranged time. The rug looks like new! The colors are bright and the rug feels plush again. We are very happy with this cleaning job and plan on using The Oriental Carpet for any future rug cleaning needs. read more

After researching where to buy rugs for my home, and a few recommendations from my friends I ended up at The Oriental Carpet. Sasha and Jeremy were both there to assist in all of my questions and needs. We went through nearly every stack in the store while searching for all the rugs I needed for my house. They brought them out the next day and showed them in the spaces they would be going.  I never felt pressured or pushed to buy, which I hear is a big tactic in some of these other places. I won't be going anywhere else in the future! Thank you guys for all the help!!! read more

Very impressed with this store. In the era of online shopping, this place was a breath of fresh air. The owner of the store greeted me and was able to immediately sort through his huge inventory to help find several rugs that met my unusual dimensions and color/pattern preferences. He was even able to show me options from his online catalog that were not in the store. Not only that, he delivered the options (for free) to my home to allow me to see the rug in our space, without any pressure to purchase. We were able to find the perfect rug and I couldn't be more pleased. I will definitely call Jeremy again the next time I need a rug. read more

Awesome service and lots of helpful info was given about the merch. Got a beautiful carpet for my room quickly and easily. Best quality I've seen, thank you! read more

We've purchased lots of fantastic carpets from this store over many years. They always have a vast selection of sizes and styles, from antique to modern. We just had one of our rugs cleaned and repaired. Amazing work! The carpet looks brand new. Jeremy and Sasha are knowledgeable and trustworthy. You can be sure you're getting the best quality carpets and the best service from them. read more

So very impressed with the quality of staff ! We had a carpet cleaned and they did it in a week. Looks like a brand new rug! Great local owners! read more

I bought my first two 'major investment' rugs at The Oriental Carpet 20 years ago, and to this day, I still love them as if it was the first time seeing them. I recently stopped in to say hi, and now they have the next generation of family owners, who are just as great as I remembered years ago. I highly recommend Jeremy and Sasha. They go out of their way to help you and are committed to the community. Plus, they have beautiful rugs. read more

As an 82 year old native of the area, I decided I should write to convey my enthusiastic endorsement of this fine, trustworthy second-generation family business! My husband and I have been very long-time customers of The Oriental Carpet! Today, we still remain most impressed with their extensive knowledge, professionalism, and integrity. The owner, Jeremy, and his whole team take great pride in providing the ultimate in quality and service. Just recently I had one of my antique rugs washed and some of its fringes repaired. The job was done to perfection and in a timely manner! This store is highly recommendable for consistent reliability, value, and competitive pricing! read more

After the great service we received bringing in a vey damaged Persian rug for repair, we came back this week to purchase a few more. The selection they have in store is astounding! So many beautiful ones to choose from. We ended up with a Nain for our dining area, an Isfahan for the entry way and a long hallway runner. Jeremy and Sasha were amazing! They were so patient and helpful. We really wanted a Nain for our dining room , but were having difficulty finding one we liked in the right size. Sasha was able to bring in a few different ones the following week that matched our dimensions. We could not be happier with our selections. Thank you both so much! read more

My daughter posted a review on 9/10/2020 at my request that was soon deleted. Perhaps it was because my daughter did not write the check. I am a paying customer of The Oriental Carpet so I will now post the review. My daughter received the cleaned carpet on 8/27/2020 at her home and it smelled so much of mildew that it permeated her entire home. When she called Oriental Carpet to question the odor they told her to put out a bowl of vinegar that they said would solve the problem. She had to insist that they pick the carpet up to rectify the situation. The sales associate just kept giving my daughter excuses as to why the carpet smelled like mildew. He even tried to deny that the carpet was the same one the he deliver to her home on 8/27/2020 until she showed him the store tag that was attached to the back of the carpet. He then told her that this type of carpet was not made to last but the carpet is only 3 years old and in immaculate condition. He then tried to tell her that the carpet would breakdown with multiple washings but it was only washed twice including this last washing and both times was washed by Oriental Carpet. He then proceeded to "throw" the carpet into the van and she had to request a receipt before he drove off. The sales associate called me to arrange a drop off and he says that the carpet "smells pretty good to him" so I'm a bit suspicious but hopeful. If all goes well, I will upgrade my review of this establishment. read more

After doing some updates to our home, I began my search for a family room rug. I think I'd been in to the Oriental Carpet about 15 times or so. Jeremy and the staff are always helpful, knowledgeable and patient. They also came to my home with several rugs to look at and try out. I finally found "the one" and it transformed the room. I happened to purchase a Tufenkian, a contemporary (hand knotted!) rug for my family room and I love it. The Oriental Carpet is the real deal. It has been around since 1973 and their love for and knowledge of the rugs is authentic. These are hand knotted rugs from Iran, Pakistan, Nepal, as well as contemporary hand knotted rugs. You won't find nicer staff or better service anywhere. read more

Extremely honest. I had overpaid my invoice by mistake and never realized it until I got a check in mail explaining why I was getting the refund. Thank you Sasha. read more

I have been using The Oriental Carpet since I moved to Menlo Park in 1996. Our cottage recently flooded and I called to ask about a reputable rug cleaner in the area not knowing they did cleanings. They came out the same day and picked up my soaking wet rug and brought it back looking new again read more

PHENOMENAL!! I am SO HAPPY with my purchase and would definitely recommend this place to anyone looking for a high quality rug with great customer service and expertise!! With so many rug options to choose from, Jeremy (the owner) helped me narrow it down by asking me questions about what I was looking for, the color scheme of my room, and the type of material that would best fit my needs based on the location in the house. He even scheduled a meeting to bring a few samples to my home so I could see the rugs in person to view them in different lighting from various parts of the room. After much discussion, he was able to find my dream rug and then scheduled a delivery that was timely and professional. Jeremy was very patient and attentive to what rug I was looking for. And they offer cleaning and repairs! I was so happy with Jeremy and his team that I bought a second rug at a great price for another room in my house! The Oriental Carpet will be the only place I go to for rugs. Thank you so very much!! read more

My husband and I just bought a rug from Oriental Carpet, the owner was very helpful. He showed us all of his 4 ft.x-6 ft rugs that were in stock. He was very aware that I was looking for a rug that had bright vibrant colors and was not too busy in the design. He spread each rug and out on his floor and gave me an opportunity to examine each rug without any pressure. We were able to buy the rug at a discount price and he included the liner in the purchase. The rug looks perfect in our house. read more

I have been a long time customer of this store, 14 years. I have purchased several large area rugs and also have had them clean my rugs. It had been several years since I had been in the store. Nothing has changed. Excellent customer service and the owners Sasha and Jeremy are very knowledgeable . I recently stopped in to shop for a small area rug for my kitchen. I found one that worked and was able to take it home to see it in the space before buying it. There are many rug dealers in the area, over the years I always return to this one for their outstanding customer service and knowledge. read more

I came in for a cleaning of a very small Chinese carpet from the 1930s and Bruce was extremely honest and forthright. He said that people are not buying those rugs anymore and I was glad for the advice. I had my rug cleaned and I accessed the 25% yelp discount. Great job ! read more

Please disregard previous post. A combination of address change and covid pandemic lead to the miscommunication. They have great selection of rugs! read more

Our experience with The Oriental Carpet could not have been better. From our first phone inquiry until the delivery of our seven rugs their response has been quick and their service superb. Our rugs had gone many years without being cleaned and all of them came back looking brand new. I know that's a cliche, but it's the only way to describe it. And it applies as well to the repair of an oriental rug which had been in bad shape. We have had other companies clean our rugs in the past, but The Oriental Carpet outshines them all. We're in our 80s and felt, like our rugs, we were fraying at the edges. Our bedroom rugs were threadbare and we bought new ones from The Oriental Carpet. Our "brand new" look has given us a new lease on life! read more

We recently had two rugs repaired here that had been damaged by our house cleaners. Workmanship was excellent, everything was done quickly, and the rugs look great! Sasha and Robinson could not have been nicer people and provide incredible customer service. I'll definitely be back if I'm ever in the market for new rugs... or if I ever need more repairs, but hopefully my rugs don't get damaged again :) read more

Awesome service. We have purchased multiple beautiful rugs from Oriental Carpet, and enjoyed each one. Recently, we redecorated our living room and tried to re-sell 2 rugs on consignment within the store. The rugs, while gorgeous, are quite unusual in color, and did not sell, so we decided to gift them to an East Coast relative. We were thrilled that Bruce offered to ship 2 rugs cross-country, door to door, for a total of $90, leveraging the store's high-volume UPS rate to help a small customer. I didn't even have to go in to the store to make this happen! Asked, done. Thanks, Bruce, for offering this service, as well as the standard rugs and cleaning services. read more

We recently had The Oriental Carpet clean two of our handmade precious rugs. They did an excellent job from start to finish! The employees were professional (in nice uniforms, courteous, and careful not to damage any furniture) both when they picked up the rugs and dropped them back off. They helped move our furniture back and tweaked it until we were happy. Our rugs are like new! read more

I would recommend The Oriental Carpet to anyone looking for a quality product and quality customer service. We were on the hunt for a 8x10 rug for our dining room and a 12x15 rug for our living room. With rugs these sizes the prices can definitely get pretty steep so it was really important for us to feel comfortable spending that sort of $$$--which meant we couldn't feel like we were being taken advantage of or lied to in any way. We had experienced this previously at another store but we never doubted that we were in good hands with Bruce and Sasha. One huge selling point for us was that they offered to bring 4 massive rugs to our home so we could see them in the space (btw this should be standard for ANY rug store). They then gave us a day or two to make our decision on whether or not we wanted to keep the rug(s). Once Sasha saw our home and the first rug we selected, he then researched some options and helped us pick out the second rug. It made our job very easy! Oh and some of the delivery guys have fantastic hair. I'm just sayin. read more

Excellent quality and best personal service! The antique Persian rug I inherited from my mom was recently repaired beautifully and cleaned - I couldn't believe what an amazing job they did! I've been an incredibly happy customer of The Oriental Carpet for over 20 years. Highly recommend! read more

Variety, Variety, Variety.. The oriental carper has so many rugs to choose from, the customer service is amazing - I felt like they were helping me not pressuring me to purchase. I love how the store is so bright and clean, makes it easier to define the true colors of rugs. Definitely my #1 Rug shop for all my future purchases! read more

As an Interior designer I have found The Oriental Carpet to be a great source of handmade carpets at very fair pricing. The owner Bruce Good has spent years in the carpet business and has great taste in selecting carpets for his store. The team is patient and has the drive to make the customer more than satisfied! read more

Went here for a replacement for our small entryway rug. Big place, lots of rugs! Even though our purchase was small comparatively speaking, Sasha was very kind and helpful. We love our rug and so do our cats! They have been possessive about it, fighting over who gets to roll on it. read more