Sam and his team are great! They will come to your house, pick up your rugs, and deliver them back…read moreto you. Easy!

I was very happy with the service and quality provided by Global Rug Specialist. I had two rugs…read moreprofessionally cleaned. They came back within a week and looked so fresh and clean! I took my rugs to their showroom, but they also can come to you. There's customer parking I the driveway, as well as street parking. The showroom has an amazing variety of rugs for sale. I'll definitely return for all my rug needs!

The show room is limitless as the quality of the rugs. What…read moreis even better is the service. Rico and Alberto are extremely knowledgeable and helpful. Great professionals, they made the whole process easy and enjoyable. Very trustworthy people.

I had a disappointing experience at the Menlo Park store. I drove up from San Francisco while…read moresetting up my new place and was hoping to get real guidance choosing a carpet. Instead, the associate I spoke with came across as condescending and dismissive. When I showed him a carpet I'd found online, he didn't really try to help or explain options; it felt like he just wanted to move me along. He repeatedly pointed out that the carpets I was considering were "cheap," and when he mentioned another one was around $4,000, it came with a "well, that's expensive -- what's your budget?" tone rather than an attempt to genuinely guide me. I went in because I'm not an expert and wanted knowledgeable advice, but I left feeling unwelcome and talked down to, which was disappointing given the positive reviews I had read beforehand.

When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

We just got beautiful carpeting put in our bedrooms by Off Price Carpet and Flooring and we just…read morelove it!! Not only did it save us almost $2000, but it's much better carpeting than we would've gotten elsewhere and cost us so much less. Jenna was an absolute pleasure to work with - so friendly and helpful and knowledgeable and willing to go the extra mile - and Dominic too! The installation was seamless - having to move a bunch of furniture in two big rooms and closets and moving it all back and everything taken care of so well - and they did it all by mid afternoon! Thank you so much - we will be back!

Everything from when we walked in the gallery door to when Sami and his team left our house was an…read moreenjoyable learning and purchase endeavor. We love our rug! Thanks Sami!

I highly recommend this Rug Gallery! They have a multitude of gorgeous hand knotted rugs in all…read moresizes and shapes and colors. Sami, the owner, and his team, will methodically go through the piles of rugs and display the ones you are interested in. He also will bring some rugs to your home to see in your particular lighting and space, which is such a plus. And a shout out to Meme who came to my home and patiently rolled out some rugs so I could see how they complimented my living room. You cannot go wrong with Medallion Rug Gallery.

I was in the market for a new sofa and previously had just bought them online with very little…read morethought besides color and aesthetics. I'm very glad I came to What A Room Furniture because Daniel was able to educate me on all the different elements that one had to consider when buying a sofa including seat firmness, depth, configuration, and fabric. He helped immensely with helping me customize the ideal sofa with the appropriate measurements for each component. I always thought furniture was just pick and buy and was surprised by how customizable every aspect was. I'd definitely recommend stopping by if you are considering an upgrade to that old table, chair, or sofa as they have a great selection to customize to your preference and even better service to help you every step of the way!

So happy we found this place as we've been searching for a new couch for years. We have specific…read moresize requirements due to the room size and also really wanted to keep a chaise lounge without loosing any sitting room. We were able to make a couch that fits us! We found the couch style we liked, picked a performance fabric, chose how many cushions, seat firmness, seat depth, chaise length and width. Literally everything was customized! I also love that it's made in California without any forever chemicals. I didn't want a prop 65 warning on our couch especially since we have a new baby at home. Daniel was so helpful in the store with all of our questions and he had great suggestions and made sure that we knew our options. We never felt pressured into anything and that's really appreciated. Being it's made to order they said it would take 4-6 weeks but it was delivered in 3 weeks!!! Love this place and highly recommend them.

Artsy has an excellent collection of Tribal rugs. We have been purchasing rugs from them over the…read morepast 4 years and find Armagan very helpful, polite, with zero sales pitches. He has been to our home three or four times and there is never any pressure to buy. They are the best rug store we have found in the entire Bay Area. Pricing is reasonable and they will thoughtfully ponder counter offers.

We had a great experience this holiday season working with Abi and team at Artsy rugs in Palo Alto…read more We needed an unusual shaped runner for our hallway, and Abi was able to find some great choices for us in his extensive collection. We eventually chose a beautiful hand tied rug that is 4 feet wide and 17 feet long. It's a wonderful piece of art and a wonderful addition to our home. Abi was really good to deal with and worked with us to get the perfect solution for our needs. Highly recommended.

Very friendly staff. They helped me different varieties of rug as well as different sizes based on…read morespace and budget. Their rugs are made of real fabric.

Oggi did a great job informing us of all the different types of rugs and their options. He is a…read moretrue pro and does not pressure you in to anything, which my wife and I appreciated. We now have some really beautiful rugs which we hope to keep for a lifetime!!!

I bought a rug from the Los Altos rug gallery. They brought to my house and that was all great,…read more A few weeks later my dog peed on a small part of the rug. The owner came and gave me a quote for $1800 to get it cleaned. Fortunately I went to another rug gallery to check price and got it done in $500. I don't think I can trust him anymore. The owner definitely does have an attitude like other reviews say. I wouldn't buy a rug here again.

An extremely fine little rug store! Was charmed by the reception, and got an absolutely perfect rug…read morefor an excellent price!

Floor store is amazing. There are so many great flooring selections that will fit any budget and…read morestyle. I went in without knowing what I needed for my commercial space and Diana the manager was so helpful, educational, and patient! I really felt like I was shopping with a friend who only wants the best for you. Diana even let me take back samples for a bit to really make sure I feel good with the purchase. Thank you!!! Will be back

The service by Mary was excellent. Very knowledgeable. We ordered porcelain bathroom tile, but will…read morereturn to order carpet. They have a large showroom with side parking. The price is so much less than we paid at another store. I called the other store and cancelled that order, plus a restocking fee of 30% and still have more than enough to pay what The Floor store charged. Plus, it's exactly what we wanted.