Diana and her team are incredible. She was extremely knowledgeable about tile and gave us suggestions on color and layout.

This is one of the worst stores I've ever shopped at. The warehouse employee, Luis, treats customers with complete disrespect. He takes no responsibility for problems, has an arrogant attitude, and provides terrible customer service. If you value being treated professionally and respectfully, I strongly recommend taking your business elsewhere and finding a store that actually cares about its customers. read more

This is an edit to my initial review and response to mgr's reply. 1). My experience was with the Sunnyvale store. Others may operate differently than this one. 2) It was nice to hear that Diana, the mgr, contacted the mfg regarding the odor which was making my dtr feel ill, but she never got back to me after doing so! I still don't know what their response was! Even if the mfr had nothing else to offer to fix or expedite the off-gassing, she should have called me back. This is exactly the issue I wrote about earlier, poor follow through and consistently so. Good product and pricing are important, but poor customer service can kill the deal... read more

Floor store is amazing. There are so many great flooring selections that will fit any budget and style. I went in without knowing what I needed for my commercial space and Diana the manager was so helpful, educational, and patient! I really felt like I was shopping with a friend who only wants the best for you. Diana even let me take back samples for a bit to really make sure I feel good with the purchase. Thank you!!! Will be back read more

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The service by Mary was excellent. Very knowledgeable. We ordered porcelain bathroom tile, but will return to order carpet. They have a large showroom with side parking. The price is so much less than we paid at another store. I called the other store and cancelled that order, plus a restocking fee of 30% and still have more than enough to pay what The Floor store charged. Plus, it's exactly what we wanted. read more

I cannot recommend Mary at The Floor Store enough! We had a leak from our dishwasher and needed some repairs to the flooring underneath it. I thought it was going to be a stressful project- finding a contractor and picking something that matched our old hardwood, but Mary made the process a breeze! She is so knowledgeable and patient, walking us through every step. Mary helped us pick a tile that complements our flooring and makes the kitchen look brand new! She helped us understand what products we could use to prevent damage if another leak occurs. When we are ready to replace the floors in the rest of our home, we will definitely be coming back to The Floor Store. Thank you, Mary and crew! read more

Diana was very friendly and helpful when I called to ask about flooring in mid Sept 2025. When the flooring I wanted to see in her showroom wasn't available, Diana offered to order samples for me, and said they would arrive within 1-2 weeks. I emailed her links to the flooring and my home address. After 2 weeks, I hadn't received any samples, so I called her, and she said she would email me. It's now more than 4 weeks, and I still haven't gotten an email from Diana and I have not received any flooring samples. Unfortunately my experience with Diana at Floor Store Sunnyvale was extremely unprofessional. If she wasn't able to order samples for me, she just needed to let me know and not leave me hanging. If you're looking for flooring, it's best to check other stores. read more

We purchased ceramic tile instead of porcelain by mistake. Jenn in customer service was nice enough to refund us, even though company policy states all sales are final. When we needed help, she was there for us. Can't thank you enough! read more

TLDR: Diana Cabrera at the Sunnyvale location is AMAZING! Super responsive Extremely knowledgeable A pleasure to work with Truly cares about her customers Patient & professional Gets you the best price! Go see her for the best flooring experience! Zero pressure! I had a water leak in my bathroom that ended up damaging my hardwood floors, and before I knew it, the entire downstairs flooring needed to be replaced. After visiting several flooring stores to explore my options, I made an appointment to meet with Diana, the store manager -- and I'm so glad I did! Diana took the time to walk me through the process and helped me choose the perfect LVP for my space. After some consideration, I also decided to replace my 30-year-old carpet, and Diana was incredibly helpful in explaining the importance of selecting high-quality flooring and padding. Her knowledge and expertise are unparalleled -- she's patient, thorough, and really knows the ins and outs of the flooring industry. Plus, she's super responsive and managed to get me scheduled for installation quickly! The installation teams were equally impressive. They were respectful of my home, worked efficiently, and left everything spotless once the job was done. My new floors and carpet have completely transformed my home and given it a fresh, modern look. I couldn't be happier with the entire experience, and Diana made the whole process seamless. If you're looking for exceptional service, quality flooring, and expert advice, I highly recommend visiting this store and working with Diana! read more

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Diana, the manager at The Floor Store in Sunnyvale, made our carpet purchase and installation flow smoothly. She educated us about carpet patiently. The installers Josué and Adam worked so hard and professionally to make our stairs, hallway, closets and rooms look and feel just as good as we'd hoped. Thank you again Diana for making this happen so seamlessly. read more

Had LVP put in several years ago in my downstairs area and noticed pulling up in our kitchen area, which had a slab under flooring. A small leak from our refrigerator added to the problem which allowed water under the flooring. Contacted the Floor Stoor and their installer came out to tell me that, essentially, it was my fault and they couldn't help. I pointed out that the pulling up extended to areas where there was NO water leak but I was just told that water "extends." The Floor Store simply offered to sell me more flooring (my original LVP was already out of production!) They suggested tile but that was what I had pulled up! They decided to hang their hat on a small water leak, blame me, and do nothing. I had an independent leak inspection done in my kitchen and nothing was found amiss. I then contacted an independent, local, ACTUAL professional installer and he immediately came out and inspected the floor, telling me that the slab floor in the kitchen was incorrectly prepped upon removal of the original tile for the LVP and that caused the LVP to not seal properly, allowing water to seep in. A little extra time is needed to prep the floor but it should absolutley be done. I will be getting a new, properly prepped floor next week, at my own expense of course. At the time the Floor Store was installing the kitchen LVP, one of the installers remarked to my son that they wanted to finish the floor quickly so as to be done by the end of the day. I never asked for that and would have preferred a properly completed floor. The Floor Store did not act in a professional, trustworthy or honorable manner and I cannot recommend this business. Do your research and go elsewhere. UPDATE: The floor was pulled up today and I now have definitve proof that little to no prep work was done to even out the floor. There were uneven areas that needed to be smoothed and leveled. This was not done at all. I have taken pictures and am considering filing an insurance claim. The only reason water got into the flooring was because no evening of the floor was done which resulted in the LVP not sitting level and sealing properly. I am beyond disappointed and pissed at being led to believe the entire problem was my fault and that I somehow allowed water to get beneath the planks. It should never have happened in the first place. Spend less on your commercials, Floor Store, and more on hiring installers that actually know what they are doing. read more

Originally posted on my LinkedIn Profile; I was that impressed!! linkedin.com/in/chantel-san-nicolas-phr-799406120 ------------ While recently on medical leave, my home flooded, HOA/neighbor was attempting to extort me, my 50 year old condo kept falling apart...repair after repair. I was with loss of use for 5 months, but I had what I believed was enough to finish the repair out of pocket because of Homeowners Insurance was attempting to breach their contract. I was in a rented hotel room when Diana (Manager) said there was $9k of unintended labor and I panicked because I literally gave them my last dollar. I had been a customer of The Floor Store, Inc. for 6 years and had spent at least $20k at that point. Diana reached out to the Larry Flick and he okayed us having a promissory note. The moment the insurance check cleared, I paid the outstanding balance and threw the entire store a taco party for his entire team at the Sunnyvale Store. Strangers helped me when the people that I thought were in my corner completely turned their backs on me. Such a solid group of people with high quality material! All they do is rave about Kevin's work! Where I go in life, I can see myself popping in to see if you can ship and I won't care about shipping/cargo. You've earned my business and trust for life! read more

Deciding to put in a new wood floor was a big decision. It took us over a year to wrestle with the questions about what's the right color? what's the right wood? will the installer be good? will it all be worth it? We finally decided on the Floor Store because of Diana and the most important answers to all the questions is that it was easy and it looks amazing! Diana was outstanding in working with and guiding us thru all the choices we had to make not just on the wood, baseboard, steps...but in dealing with the inevitable surprises found when the old floor was pulled up. Kevin and his installation team were exceptional. They put the extra effort into everything from working on the subfloor, to undercutting the floor around a fireplace heath so it wouldn't need molding, to flowing the baseboard around corners and vents. His attention to detail just makes the whole room sparkle. So happy we decided to get the floors and worked with Diana & Kevin. P.S. Larry, hold on to Diana and Kevin. They are both excellent and exceptional! read more

The Floor Store - Detailed work around a floor vent -- Kevin put in the extra effort to flow the baseboard around the vent instead of just cutting a slot out - Flooring Near Me - Sunnyvale, California

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We are doing remodeling and needed to replace our carpet. The Floor Store had the closest match to our existing carpet. It was a much better match than the samples we saw at Home Depot and local carpet stores. We needed the carpet quite soon and we were surprised to hear that most places take up to 2 weeks since the carpet comes from out of state. My husband worked with Diana, store manager, to order the carpet we needed. She was very helpful and detail-oriented. She even came to our house to ensure we were ordering the correct amount of carpet. Diana worked so quickly that we were able to get our carpet within 4 days. We greatly appreciate her hard work and customer service. We would highly recommend The Floor Store! read more

I am writing to express our appreciation for the service we received from Avery Hicks (Sales and Design Consultant) at The Floor Store (TFS), location in Sunnyvale, CA. My husband and I were interested in buying a carpet for our family room. After visiting a few other companies, we arrived at TFS. Avery immediately acknowledged us and suggested we browse until he completed his time with another customer. Once he met with us, we told him what we thought we wanted. Not being sure ourselves and describing our room, unseen by Avery, we were surprised he was able to suggest and help us find exactly what we were looking for. He helped us determine the color, style, and brands that would meet our household needs. Kudos also to Diana (Store Manager) and the entire staff for their support in the purchase and installation process. But it's clear that the initial discussions with Avery Hicks, providing design knowledge and guidance, will remind us to return to TFS with our next project. BJ T. read more

Would 100% enlist this Floor Store Sunnyvale again. First off, I can't recommend Diana highly enough! She is smart, experienced, friendly and professional. Also amazing communication and response to questions. She has assembled installation teams that are timely, meticulous, friendly and do great clean up. A pleasure to have in our home. Floor looks fabulous! Quality installation luxury vinyl plank. read more

After visiting dozens of hardwood floor, finally I picked the one from the floor store. Diana Cabrera was very helpful and help out on the sample and even the change of orders. She arranged the orders and logistics very well and give good suggestions. The floor turns out to be perfect and thanks Diana for the advice and support. read more

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Highly recommend Diana for her outstanding leadership and service! Diana's professionalism, attention to detail, and commitment to customer satisfaction makes it easy to provide excellent customer service, while working as a team! Diana's referrals to our showroom have been top-notch, and we appreciate her trust and confidence in our services. Please visit Diana for all of your flooring needs. read more

After visiting one of the locations and getting a cost +\~ $1000, I have a tech come out and measure my home. 5 days later I was told by the sales person he forgot to include the cost of the flooring. So instead of 8k the cost would be 16k. I was shocked! I reached out 4 times to voice my concerns, no reply! read more

From the beginning when I was deciding my kitchen floor choice to the end of the installation; my experience with the Floor store was excellent! Diana Cabrera the store manager was patient with me during the long process I took making my decision. She is personable and never rushed me or pressured me on purchasing something I wasn't 100% certain of. My installation team were professional and communicative during the entire process. In particular Kevin, who oversaw the entire installation. He even was kind enough to change a burnt out recessed light bulb in my kitchen! Nowadays it's hard to find such exceptional customer service. The Floor store does not disappoint for your flooring needs. read more

We came to The Floor Store based on a friend's recommendation, and we're so glad we did! Diana Cabrera was the sales rep we talked to. She was incredibly helpful and gave us a lot of useful information. Thanks to her, it was a very pleasant and smooth sailing experience for us overall. Diana is courteous, accommodating, knowledgeable, and efficient in what she does. We highly recommend her, as well as The Floor Store, if you want to redo your floors! We are extremely satisfied with how our hardwood floor turned out. Come to this store and go to Diana for any flooring needs/inquiries you might have! You won't be disappointed. read more

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Five stars for The Floor Store in Sunnyvale! I needed to do a remodel in preparation for a property sale. I walked in and spoke with Christopher Cruz, who expertly recommended an appropriate flooring product in my price range. Because I was preparing to sell a property I wanted to make sure that the product I selected was a material and color that would be modern and would appeal to buyers. I brought in the paint colors I had selected and Chris helped me to select flooring that complimented those colors. Chris helped me every step of the way from procurement, through delivery, through answering my endless questions. I had done some shopping around -- I went to the Home Depot and Lowes and selected flooring. But at The Floor Store I was able to get a BETTER PRODUCT for a LOWER PRICE. And I got to work with an organization that has great customer service and whom I could call on the phone and immediately talk to someone who knew my account and could help me. Not true, ever, with the Home Depot and Lowes. I chose LVP Builder's Choice 2.0 "Aged Hickory," an in-stock item. Here are a few photos. read more

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I had a great experience with Berto, he helped me pick flooring for my mother's home and it looks good with the freshly painted walls. She is very happy with it and our friends have complimented on the nice flooring. Thank you Berto for your help! read more

The Floor Store - Flooring Near Me - Sunnyvale, California

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Diana Cabrera who is the store manager consistently provides exceptional service by attentively listening to customer concerns, responding with patience and resolving issues efficiently. I decided to work with her because i would always hear consistent praise from customers. It was only right i give her a shot and i was not disappointed. While the pricing isn't the lowest, i absolutely do not mind paying for expertise and service. Check out my pictures. I work in the tech industry and I'm constantly referring her out! Make sure to ask for her and I assure you that you will be taken care of. read more

The Floor Store - Flooring Near Me - Sunnyvale, California

Talk about customer care. Mark is friendly and welcoming. He patiently walked me through the entire process on what is needed to replace my floor in my kitchen and living room. He has ample product knowledge and shared some great recommendations. There are lots of options for many different types of flooring at reasonable prices. I will definitely be back. Thanks Mark! read more

First, I have to start by saying the staff is excellent as soon as I walked in the door I was greeted assisted all the employees have a great knowledge on floors, tile all of the above. They have every Floor they have on display fully stocked. There is no backorders or wait time Also the prices are decent if you were looking for some decent hardwood floor for a great price please visit Your nearest floor store. read more

I was unsure about all things flooring. I was lucky to have come across Mark, he was so patient with my questions, explaining things and helping me through the process. He was knowledgeable and fun to work with. I never felt pressured to buy anything, he listened to what I was saying (and what I wasn't saying) and got me to the perfect flooring solution. Highly recommend him. read more

We loved loved loved working with Diana, the manager at the Floor Store in Sunnyvale. She made the entire process of picking out carpeting for our home so easy. She understands the product and takes her time to help you get what you want. But on top of that she was able to compete very effectively with the box store which convinced us that she wanted to come through for us on that end as well. She's helpful, friendly and knowledgeable. Can't ask for more than that! read more

My remodelling project need some extra floor tiles that match our existing floor tiles. That is not easy at all. I searched 5 floor tile stores in town and found the best match in the floor store. Diana helped me throughout the purchase. She kindly guided me finding the right match, explained how floor tiles work to me in details (I am first time buying floor tiles), and how delivery and pickup work. With Diana's help, I got the perfect floor tiles for my house in shortest amount of time. Highly recommended! read more

Just received my LVP from the Floor Store, Sunnyvale, after ordering it yesterday. The very nice delivery man, Tito, even carried the 40 boxes into my garage. I had been to both "big box" building supply stores (and studied LVP online) and still couldn't figure out what I needed for my 1000 sq ft water damaged basement. After 2 weeks, I was really frustrated about the lack of progress in my search. I saw an ad for the Floor Store and thought, "why didn't I think of that before now..." Once there, Avery helped me understand the mechanics of LVP and I could then easily pick a good quality flooring material...much better than the samples I had taken from the other stores. I had my decision made in less than an hour. Diana was so helpful and knowledgeable, too about the materials and logistics of getting the material to my home. This has been such a good experience. Thank you Avery and Diana! read more

Diana helped me find a correct carpet material with the competitive price for my townhouse. And she helped me a lot in terms of rescheduling installation due to our move out schedule change. Kevin replaced the carpet today. It was installed neatly and professionally. I am quite happy with their work. I definitely recommend Diana and Kevin for your carpet project! read more

I recently finished a complete home remodel project on the peninsula. My contractor suguesting going to The Floor Store. Diana immediately greeted me. She understood my vision for the space. I make decisions quickly and found the perfect color and materials. Her knowledge, attention to detail, and personality made my experience feel like I was chatting with an old friend. Being a real estate agent and having go-to vendors is important to me. She created a business relationship with me for life. read more

We had a great experience working with Diana to select our new vinyl plank flooring. She even came over with her installer (Kevin) after the store closed on a Sunday evening to take measurements. The job was finished ahead of schedule thanks to Kevin and his crews diligent work (including working over the weekend). We highly recommend Diana and Kevin for you new flooring needs. Thanks!! read more

Diana helped me to install new carpet from scratch. This is my first time changing carpet and I was very clueless, but Diana held my hands patiently + cordially from picking floor pad & carpet, to chasing orders & scheduling down so we could make my desirable date. Diana had very good taste and I absolutely love everything she picked for me. The crew who came for measurement + installation were also very punctual and professional. I appreciate the help I received from Diana & team, and would definitely go back if have any new flooring needs :) read more

The Floor Store - an empty room with a large window - Flooring Near Me - Sunnyvale, California

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The installation team is professional and responsive. Josue and Walter showed up on time and cleaned up at the end of each day. They were very efficient and hard working. While walking me through the house at the end of each day, they gave me an update on the work completed and what would be done the next day. What impressed me the most was that they took the the time to answer my questions about other related flooring issues My floors look great! I couldn't be happier with their work. Update! It's been 2 months. Something came up with the flooring and again Josue and his team came immediately. Cambria was awesome getting my flooring shipped from all over the state. Great customer service! read more

The Floor Store - Flooring Near Me - Sunnyvale, California

During our recent remodel, we went to several flooring businesses but decided to use the Floor Store in Sunnyvale. It was originally recommended by our contractor. The staff was very helpful in helping us pick the right product for our home. We replaced the carpeting in all the bedrooms, hallway, stairs, and family room. Diana Cabrera the manager and Berto Lopez were especially helpful and responded quickly to any questions. After the original order, we decided to add another room and they were able to quickly supply the materials. I highly recommend this business for flooring. read more

The floor looks great! However, as I discovered afterwards, Vinyl plank flooring underlayment is a crucial component for a high-quality and long-lasting vinyl flooring installation. It should have been included in the contract and not added as a surprise when the old cork floor was removed. While the contract states that unforeseen conditions will be extra, I argued that should not have been the case with this flooring. The cost of labor and 1/4" plywood underlayment for an area of 156 square feet was negotiated from $1650 to $850; Diana deducted the cost of labor. I received a "transaction receipt" when the work was completed, so I had to request a detailed invoice. I was charged for two items that were not used and I had to request reimbursement totaling $370. My mistake was to not get other bids for this job. read more

Ask for Diana when you go to the store! She will take great care of you and ensure you get the best quality floor for the price. I shopped around Lowe's, Home Depo and few other local flooring stores and decided to go with The Floor Store because Diana helped me find a better quality floor compared to the other stores and the price was even better. Not only is she helpful but she was respectful and kind. read more

The Floor Store - The floor makes the space look larger and welcoming. - Flooring Near Me - Sunnyvale, California

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Unfortunately, my wife and I overpaid a lot for floorboards from The Floor Store. They rebrand other manufacturers' products as their own "The Floor Store collections", which made it difficult for us to do a proper price comparison. We ended up paying $18.99/sqft for one of these rebranded products, which upon delivery turned out to be a Monarch Plank product that we found for $9.19/sqft at another local retailer. We basically paid double the price we needed. (Fortunately we only needed a small quantity for a repair job.) I acknowledge that it was ultimately our own decision to make the purchase. Caveat emptor. Still, I really wish they were more transparent about the manufacturer and model of their rebranded products, so that we can make a fully informed decision. Although we had a good experience in their showroom and with their phone/email communications, the huge pricing discrepancy left us with a disappointingly sour taste in the end. read more

The Floor Store - Overpaid for rebranded floorboards - Flooring Near Me - Sunnyvale, California

They were great. Benjamin came today to install our new bathroom flooring. He was fantastic! I love the floor now.