If you're looking for poor customer service and a company that cherry picks their customers, choose…read morecarpet works! Once Matt came to assess the carpet, he invited me to come to the warehouse to review the selection- we couldn't find a time? It is open by appointment only , yet once I suggested a time he reported that it was closed and that he would drop off samples for me. No show. If you have one room to carpet, save yourself the time and look elsewhere.

We've been considering replacing the carpet for an embarrassingly long time. Thanks to Yelp, I…read morewent to Carpetworks to select carpet and found them helpful, low pressure and informative --then I got cold feet and I sat on the project for a couple of years! When we finally were ready, I revisited Carpetworks plus a couple of other places. Carpetworks had the carpet and color we liked, for the best price (another shop had the exact same thing but would charge us thousands more). The installers did a fabulous job: super efficient and careful, managed the jenga of shuffling our furniture between rooms so the next room was always ready when the installer was ready, cleaned everything up. We love our new carpet and highly recommend Carpetworks!

Jeff provided exceptional customer service and did a great job with the install of my new hardwood…read morefloors. He was even able to find the brand I wanted, at a lower cost, than the flooring stores in San Carlos.

Jeff Davis is very knowledgeable and patient in explaining things to homeowners. We had a tricky…read morefloor that wasn't flat and wasn't level. The front door was especially tricky because it was installed too low by someone else. He did some grinding on the high spots and used leveling compound on other areas and even managed to make things work around the door. The hardwood floors he installed are gorgeous and you would never know what a disaster we had started with. He is on the job himself much of the time supervising his employee and they both have positive attitudes and really care about craftsmanship. He charges a fair price and at the end he found that the square footage was a little less than either of us had measured so the bill was a little less. This level of honesty is really appreciated.

My experience with the floor store was awful. We had such a terrible time communicating with them…read more They gave us the run-around and it was impossible to move forward with our project. They're WAY overpriced. We worked with them to try to get the project started for three weeks then gave up. They wanted 100% of our money before the project even began. We ended up going through Whole Wood in San Carlos for our hardwood and we worked with Rolando Lopez at Pure Wood Flooring to complete the project. They were amazing! No joke, we got more done in one day with them than three weeks with the Floor Store. Stay far away from the Floor Store unless you want overpriced material and slow, ineffective communication.

Had a good experience with The Floor Store. My new floor was installed properly by experienced,…read morehygienic, and professional people. Floor Store installers were prompt, on time and respectful of my time. None of their employees smoked on my property, which was gratefully appreciated. Trim was cut well and installed correctly. Trim was correctly installed even in difficult areas in the kitchen. My floor looks good.

TLDR: Yes I definitely recommend Andro…read more We had a very good experience overall working with Andro to replace the carpet in our master bedroom with laminate flooring. I did my research and ended up strongly preferring higher-end laminate over LVP and hybrid options. Andro provided a competitive quote, and was very clear and straightforward to work with. I personally have a strong preference for people who are NOT trying to smooth-talk me OR tell me how they are giving a special price 'just for me'. So the fact that Andro never for a second tried to BS me on anything, is a massive plus. There was no ambiguity about what is included and what is not. The flooring brand he works with is good quality and had a lot of variety. We took our sweet time in deciding. I would definitely recommend doing one's own research in type of flooring you want, quality and price range you are good with, and getting comfortable with what you decide. We looked at options from home depot, lowes, floor & decor, as well as a couple of local stores -- and pretty much covered the spectrum of quality and price. We did end up going with the brand Andro partners with. They have a showroom/office nearby and made it easy to take as many samples as we wanted. We tried a variety of them at home, in different lights, saw how things coordinated with other existing flooring, etc. It was a bit embarrassing when I went back there to return the pile of samples I had borrowed, but hey, we were being thorough! The installation was quick and efficient, and the flooring fit and finish looks super-professional! The installer who works for Andro has 10+ years of experience and did a good job distributing patterns and planning the cut-lengths well across the bedroom and walk-in closet. He also fixed a minor issue that was discovered in a corner of the room after the carpet was removed. By the way, we did not have a leveling problem in the floor, so no additional sub-floor leveling was needed. There was a bit of a hiccup as the guy made an error when caulking the re-attached baseboards. But Andro made things right without any hesitation. Not only was the caulking cleaned and re-done but Andro went beyond that and had his guy do some additional work too. It is very important to see how someone reacts when something goes wrong, and he checked an important box! Andro stands out in the crowd for his quality of work, good communication, no bs or upsell, and focus on making sure the customer is happy!

Andro and his team did an amazing job installing SPC flooring throughout my entire condo unit…read more Although I didn't have full approval from my HOA to move forward with the flooring project, I was on a tight timeline and needed the work done quickly. I explained my situation to Andro, and he and his team were very understanding and worked with me to get job done. They were incredibly efficient and finished the job in less than four days. I also really appreciated the extra care they took by setting up a plastic cover in my kitchen to keep the area clean during the flooring installation.

Calvin and his crew installed new bathroom flooring on Friday. They did a fabulous job…read moreInstalling and clean up afterwards. I love my new flooring

S&G Carpet in Cupertino is a great store. The staff is very helpful and friendly. I bought…read moreflooring from them. Their price was competitive and the timing that the materials was shipped to the warehouse and it was available for install, was quicker than estimated. Overall, the price, staff, and overall experience was great!!!

I recently purchased a beautiful and very unique rug from The Oriental Carpet in Menlo Park and I'm…read morethrilled with it. I received excellent service from Sasha and his team. I had selected a couple of rugs in their store & they brought the rugs to my home and set them out so that I could determine which rug was the perfect fit. The team provided a rug mat, moved furniture and found the correct position for the rug. I shopped at about four other rug stores in Menlo Park and Palo Alto and no one came near this level of service. In addition, there's no way an online rug store could provide any of this excellent customer service. The Oriental Carpet is the only store for superb customer service and stunning rugs!

I just had my 15 year old sad looking Oriental rug cleaned…read more The service was excellent and the rug came back looking almost new! I highly reccommend!

I had DG flooring installed laminate wood on my stairway landing and add the missing parts to my…read moremain floor. Shuan claimed that the they can also do the staining on my stairs to match the main floor color, well that was a disaster because the color was too dark and dreary. Shuan also claimed by adding more white the gray color would lighter so I opted not to continue with the staining of my stairs. The bottom line is DG flooring did a great job on my flooring installation but do not allow them to do any staining of wood whatsoever. My advice is to hire an expert painting and staining contractor

Our 22-year-old wood floors had water and sun damage, along with usual wear and tear, especially in…read moreour kitchen. The DG crew replaced the damaged boards, sanded and applied finish to the remaining rooms and hallway. The results were beyond our expectations--it looked as if all the floors were newly installed. The crew was also careful in covering cupboards and built-ins with plastic, which kept dust to a minimum. Their pricing was fair for what they accomplished--we couldn't be more pleased.

I totally forgot to leave a review! I had these guys come out in December and help me replace my…read morecarpet with laminate. They were super cool Yvette and she was very helpful. They were competitive with price and didn't lack with the work. They were able to hammer all this out in 2 days. They took care of the removal as well! They really made it an easy process. I would use them again in the future for any flooring needs I have. Thank you guys!

Advice: Understand the timing of the installation. Understand. what you are responsible for and…read morewhat Luxor is responsible for and associated costs. Best to start this dialog at least a week before install is to begin.

Had a really good experience with Elephant Floors…read more From the start, they were easy to communicate with and helped me choose the right materials without trying to upsell anything. They explained everything clearly, which I appreciated. The work turned out great clean, even, and you can tell they know what they're doing. Everything was finished on time, no delays or surprises. The crew was respectful and kept everything clean, which definitely matters. Overall, a solid company. I'd definitely recommend them if you're looking to get your flooring done.

We used Elephant Floors in 2020 - Recently started working on a new project, went to look them up…read moreto use again. Realized we never left a review! They did a phenomenal job. Floors were pre-finished bamboo installed by the previous owner - badly. They had nail holes, gaps, etc.. Thankfully, they were solid wood. The Elephant Floors team was able to sand them and fill the holes and gaps, and they looked awesome after refinishing! They also replaced all the trim afterwards with white painted pine (per request.) Completely happy - price was competitive, quality great. Will totally use them again in the future!

These are the floors that they sell, and they blame our contractors for not inspecting the color…read moreprior to installing! Our contractor did their job with picking up the RIGHT BOXES, inspecting that the material is not broken and is in good shape, and installed the material given to them. It turned out that the color of the floor is clearly wrong/mixed up. When we reached out to Tiffany, she kept blaming our contractors for not inspecting prior to installing, and claimed that it's our contractors' liability for installing faulty floors. BUT THESE ARE THE FLOORS THAT YOU SELL TO US. Would definitely not recommend this store to anyone for the quality of the material that they are selling.

We shopped around few floor vendors in the Bay Area and we felt Perfect Flooring to be the best…read morepartner for few different reasons. They are knowledgeable about the floors, crisp and clear communication from the start, and reasonable prices. It only took two meetings to understand what we needed and got it ordered. The invoices were clear and transparent. At the time of material pickup there was a issue with manufacturer's warehouse but Tiffany clearly managed the communication and provided an every two hour to four hour update and options. Andy also was quick to provide an estimate for the floor installation. Unfortunately, we had to go with our current contractors for installation for other reasons unrelated to floors. Definitely recommend Perfect flooring!