Had a really good experience with Elephant Floors. From the start, they were easy to communicate with and helped me choose the right materials without trying to upsell anything. They explained everything clearly, which I appreciated. The work turned out great clean, even, and you can tell they know what they're doing. Everything was finished on time, no delays or surprises. The crew was respectful and kept everything clean, which definitely matters. Overall, a solid company. I'd definitely recommend them if you're looking to get your flooring done. read more

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We used Elephant Floors in 2020 - Recently started working on a new project, went to look them up to use again. Realized we never left a review! They did a phenomenal job. Floors were pre-finished bamboo installed by the previous owner - badly. They had nail holes, gaps, etc.. Thankfully, they were solid wood. The Elephant Floors team was able to sand them and fill the holes and gaps, and they looked awesome after refinishing! They also replaced all the trim afterwards with white painted pine (per request.) Completely happy - price was competitive, quality great. Will totally use them again in the future! read more

Elephant Floors - Floors refinished by Elephant Floors - Flooring Near Me - Sunnyvale, California

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About 6 months after Elephant Floors refinished our maple floors, the top coat started peeling off in a number of areas. Artur came and looked at the floors and decided it was "normal wear and tear". Sorry, that is BS. The top coat peeling off means that the floor was not properly prepared before the top coat was done. Very dissatisfied with the quality and follow up service. read more

Thank you very much for your hard work and dedication. I truly appreciate your professional attitude, attention to detail, and the effort you put into your work. Your seriousness and responsibility made a big difference, and it was a pleasure working with someone so reliable and committed. read more

Elephant Floors - Flooring Near Me - Sunnyvale, California

We recently worked with Elephant floors to replace the carpet in our living, dining rooms and stairs with hardwood. Louis and the team did a great job! Arthur was easy to work with and provided recommendations based on our preferences. Would highly recommend if you're looking to get flooring done! read more

I recently had new hardwood flooring installed in my home by Elephant Floors, and I couldn't be happier with the result. From the start, their team was friendly, professional, and patient in helping me choose between hardwood and engineered wood options. The flooring installation itself was smooth, on time, and the crew paid close attention to every detail. My floors look absolutely beautiful and have completely transformed the space. I feel confident recommending Elephant Floors to anyone looking for high-quality hardwood or engineered wood flooring and a team that truly cares about their customers read more

Elephant Floors - Floor replacement - Flooring Near Me - Sunnyvale, California

We are very happy with the work that Elephant Floors did in our home. We had an older engineered wood floor that was damaged in several areas, and we decided to replace it. It took us some time to choose a new floor--we made multiple trips to the showroom and brought home at least a dozen samples. When our initial selection was delivered, the color did not match the sample. Elephant Floors handled this without any issues and picked it up at no cost to us. After that, we decided to order a full sample box to be certain before moving forward. Once we finalized our choice, the new Mohawk engineered flooring (about 1,000 square feet) was delivered, and the work began on schedule with demolition of the old floors. There was a lot of dust (as expected), but the installers moved all of our furniture to one area of the house and set up plastic barriers to protect it. They continued to move furniture as the work progressed, which we appreciated since this was the most disruptive part of the project. The entire demolition and installation process took 8 days, and the installation itself went very smoothly. Eric, who was in charge of demolition and installation, did an excellent job. He communicated clearly throughout the process and was very accommodating to our requests. We also had a great experience working with Artur. There were no issues with the contract, materials, or execution. At the end of the project, everything was cleaned up, and all furniture and appliances were returned to their proper places. We highly recommend Elephant Floors for their communication, flexibility, and quality of workmanship. read more

I have used this store for products. I ask the salesperson Camille about the flooring I ordered. She says its great. If not there is a warranty. After just 3 months the surface is coming off. I called and she says its $350 to get someone out to look at it for warranty. That was in early December. She said she would help me. I have text emailed and called her. After weeks she has not contacted me back. I would not purchase another thing from this store ever. there area many flooring stores to choose from. Go elsewhere. read more

The old tile flooring in my kitchen was more than showing its age of over 15+ years, several cracks and areas that were breaking. They gave us a clear estimate originally, but didn't include materials. They had a show room though so we dropped by and they helped guide us to what I was looking for: A clean of luxury pvc flooring look that wouldn't be be confused with the hardwood that was in most the house. Estimate was reasonable and they were able to start incredibly promptly. Work was done over a few days and the kitchen looks great. Pleasure doing business with them and appreciate the job well done. read more

The good ...there are good people who work here. The bad... prices are higher than elsewhere for same materials and there is click bait online. They show some lower price items that are not available. It's just a way to get people to shop here. I don't appreciate that. read more

We were in the market for engineered hardwood flooring for our new home and found exactly what we wanted at Elephant Floors. From start to finish, Camellia provided terrific customer service, loaning us samples, answering our questions and providing timely communications throughout the process. Our new floors came out beautifully! read more

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CAUTION: New management is refusing to honor documented refunds. In June 2025, I placed a flooring order with Elephant Floors (Sunnyvale) and completed payment in December 2025. In January 2026, the owner, Daniil Grigin, admitted the original order was never placed with the manufacturer. Due to construction deadlines, I was forced to accept a substitute product. Upon delivery in early 2026, the staircase nosings were the incorrect color. Daniil Grigin confirmed in writing that the company would retrieve the incorrect items and issue a refund. Since this written agreement, the business has reportedly changed hands. The new management is refusing to honor this documented refund despite operating under the same brand name and location. I am currently filing formal complaints with the Better Business Bureau (BBB), the California Contractors State License Board (CSLB), and the State Attorney General to recover about $2500. I will also be pursuing this in Small Claims Court against both the previous owner and the current entity. Prospective customers: Be extremely careful. They are happy to take your money but will not stand behind written agreements made under this business name." read more

Elephant Floors replaced the LVP in my kitchen and foyer that had been incorrectly installed by The Floor Store. Elephant Floors helped my husband and I select new LVP for our kitchen and it was installed on February 18. The difference between Elephant Floors and The Floor Store was that Elephant Floors took the time to inspect our old flooring, explain the process and show me where the uneven floors were. They also took the time to properly prep and level the floor before laying the new LVP. Further, they sent me pictures of the entire process! That was an amazing surprise! Luis and Alfredo were professional, efficient and easy to work with during this process. Artur is extrememly knowledgeable and thorough. Do your research and chose local, like Elephant Floors. read more

Elephant Floors - Flooring Near Me - Sunnyvale, California

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Elephant Floors did an amazing job on my home. It took me about 4 months from first having my floors measured and getting an initial quote to the job being completed. They were patient as I got other quotes, decided which flooring I wanted, and worked through my finances. Their pricing is very fair compared to the big chain stores, and they provided me with a quote that was worst case scenario so that there were no surprises if there were issues with my subfloor (which there weren't, so my final invoice was actually less than quoted). They also did the demo work, removing tile, and were prepared to repair the subfloor where necessary whereas the larger chain stores require you to get a contractor to come in and do that. The crew was courteous and did great work. I highly recommend Elephant Floors. I couldn't be happier. read more

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I was really impressed with Elephant Floors! My husband is a perfectionist and he was really happy with their work too. They did the job in two days; we are 1100 ft.². The cost was slightly under the other bids that we got. Everyone who sees our flooring, loves it! We were able to find a flooring that can withstand three teenagers, water, sunlight, and three pets. :) read more

Elephant Floors - New flooring (with our throw rugs) - Flooring Near Me - Sunnyvale, California

We had a really good experience working with Elephant floors. The team is very communicative and super helpful. The have really good material options. In our case, we had some delays in material delivery from the vendor. The team work overtime and completed our job super quickly. The work is really good and the finished product is awesome! They also cleaned up really well and moved all our furniture back. Would highly recommend them! read more

Elephant Floors - Flooring Near Me - Sunnyvale, California

They did an outstanding job on our new floors! Arrived on time, removed the furniture, carpet and old flooring. The new floors look great! Really skilled workers and for a reasonable price. read more

run do not purchase anything. I was not told the truth and when I had a issue they would not call me back. Bad service bad products.

They truly care for their customers and provide excellent after-sales service even after the project is completed. Will definitely recommend elephant floor to any of my friends need hardwood installation in the future read more

Elephant Floors - Flooring Near Me - Sunnyvale, California

Arthur, camellia or Daniel, no one is answering the phone. I have been texting you guys for more than a month. In January Daniel answered and said he will get back to me in a day but no communication. I even drove down to your store, the doors are locked!! I need to finish the transaction that I have paid for. Please reply or get in touch by email on record read more

It was my first time with this floring company. Fast and nice quality. Thanks Francisco and crew! read more

After placing and paying for a flooring order, communication stopped. I cannot reach anyone by phone or email, and there has been no follow-up or confirmation. Very stressful experience. read more

Daniil is a true professional, honest and extremely knowledgable. He answered every question I had and I never felt rushed to make a decision. He came out and measured everything and provided me clear estimates of the work to be done. He never tried to upsell me on anything I didn't need but did offer small ideas on how to upgrade the work without breaking the bank. For example, he said contrasting the stairs with white bases would give them a much more modern and luxury feel, and I definitely agree they came out quiet nice for just a small increase in cost. The carpet was ruined by the previous renter, but Daniil and his team replaced it with great LVP flooring solution from Gaia. The before and after was a huge improvement and the work was done quickly in less than a week. I'll certainly be calling them for future flooring work and would recommend them to anywhere in the Bay Area looking to upgrade their floors! read more

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Just had new HW floors put in by Daniil and team over at Elephant Floors. They did a great great job. Super easy to work with. They went out of their way to find the right wood for us, help us with ordering, and get us a great value. On the installation side, Jorge did a fantastic job. He was focused on quality, very collaborative and worked with us on all the details, and took care of all the small stuff. Highly recommend! read more

Elephant Floors - Flooring Near Me - Sunnyvale, California

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Elephant Floors was very responsive in coming out to the job site, making an assessment and subsequently providing a competitive detailed quote in a timely manner. Although I ended up going with a different contractor (other contractor was able to include some outside work, non flooring related), I would happily recommend this company to work with. read more

Outstanding service and work done by Elephant Floors. The team, led by Daniil, were super responsive, professional, and did a wonderful job refinishing our hardwood floors and replacing carpet in a few rooms. The team worked tirelessly and were meticulous. Highly recommend! read more

They have a matured system and way of working. Francisco and his team did a really good job of refinishing the floor. They have someone to regularly come check their work and send pictures to me. After everything is done, I found a little flaw and hoped they can come back and help me fix it. Francisco came back with no problem and fixed it well like new. I would definitely recommend them to others. read more

I'm writing this because I checked Yelp reviews to select Elephant Floors as a company to do business with. This was my experience. I traveled to the store from SF because I found good reviews on Yelp. On our first visit we spent an hour looking at carpet samples to find a particular color needed to replace the existing carpet that had aged. We left with the assurance that we would receive follow up, and samples from the company. A week later, no samples, no email, text or call. Contacting them myself, I was told they lost the written list I left of sample colors they had promised to send. We agreed on a new smaller sample selection to send, and I again waited. No samples came. Ten days later, No calls, no texts no emails. I texted to get tracking numbers so I could follow up. I was texted track numbers that were wrong. I texted again, and now was told that they were sent to our home address instead of our shipping address. I corrected the address. I waited no response, I called and spoke to an associate who promised to get back to me. No one has called. I texted again. No response. I now feel lucky NOT BUYING From Elephant Floors! Judging by how awful their customer service is when you are trying to BUY from them I hate to think how they would be if something happened to the carpet or installation. My advice, STAY AWAY! read more

Elephant floors completely refinished my first floor oak floors. They replaced about 500 sq ft of 1929 era wood flooring and refinished my 1992 flooring creating a single beautiful consistent flooring throughout. They did all this work while I was on vacation, provided me with photos and updates. Pancho did a terrific job as foreman of the crew and project manager Daniil was totally responsive to all aspects of the project. I chose Elephant floors after 3 bids because they seemed most responsive and responsible in the bidding process. Prices were not that different in 3 bids. I'm very happy with the way the project was handled and the politeness throughout the process. I would definitely hire this company again. I might add that this company never pressured me or even reached out to me to do a review. read more

Daniil and his team worked on my floors last year. Truly amazing job. They were this ugly bright red color and he came in with amazing suggestions and even created a sample of multiple stains for me of what my floor would look like. There were several set backs with other parts of my remodel and working with Daniil he just made it so easy on me. We had to reschedule a few times and he was incredibly accommodating. I can't imagine ripping the floors out anymore because the job Daniil and his team did was remarkable. Really looked like a new floor. He was also great enough to rip out all the baseboards and put in all new ones as well as help move some of the big items in and out of my house, this was so so helpful! I would absolutely use Daniil and his crew again and I would definitely recommend them to everyone! Thank you Daniil! My floor is stunning! read more

Elephant Floors - Flooring Near Me - Sunnyvale, California

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Installed engineered wood floors from Elephant Floors. Loving them. Excellent support from Camillia from selection to delivery. Highly recommend them. read more

Overall I had a great experience with Elephant flooring team. Daniel respond to the call took measurements same day we called and give us a very resonable quote next morning. He is a true subject expert and gave us a lot of excellent adviceed about installation and process over all. Team came on Monday next week, right in time, they give us a call before they were coming. George was a main contractor who was installing floor, and he was just amazing. Great communication, fast, and clean. Daniel gave us a call at the end of the day, and ask if we have any questions. We will definitely come back to Elephant flooring team for our next kitchen project. Thank you read more

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We just purchased and installed some flooring from Elephant Floors. They have great showroom and their customer service is excellent, especially Camellia. She's the best! Definitely check them out if you are looking for new flooring. read more

10/2024 Elephant Floors installed new laminate/vinyl flooring in our home. The floor looks fantastic. Daniel and Camellia were very helpful and have a great selection to choose from. Their prices are very competitive. Because of new construction in our home, the installation was interrupted a few times. But, they were very accommodating with these delays and were very quick to rectify any problem that came up. Marta D. read more

Outstanding service and work done by Elephant Floors. The team, led by Daniil, were easy to work with, helpful, super responsive, professional, and did an excellent and efficient job; removing carpets; refinishing and repairing our hardwood floors; and updating and painting the base boards. The team worked tirelessly and were meticulous. Highly recommend! read more

This is an overdue review for Elephant Floors. My flooring was done by Daniil more than a year ago (before the pandemic for sure). I talked to different flooring companies and presented the challenges I had with my flooring project. I went with Daniil because he explained his solutions well, was very detailed and was patience in answering all my questions. His troubleshooting skills was the best among those I interviewed. He communicates well and clearly address all the concerns I had. There was also no surprises in the cost. He spelled out what's included, what's not and how much more it would be for additional scope of work. After the project started, we found termite in the subfloor and I had to get a termite company to get rid of all the termite. Daniil was patience and willing to pause my project until the termite issue was taken care of (that took another month or two). It wasn't that hard to get back to his schedule to finish the rest of the project. All in all, I'll definitely hire him again for any future flooring project. He's easy to work with, communicates well and most importantly, troubleshoot, come up with good solution and able to fix any unexpected issues that may come up in any remodeling project. read more

If you are in market to look for floors, this is your store to go.. this store has a good collection of all latest flooring samples Awesome customer service by sales rep Camilia.. read more

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Edit: will update in a few days. Show room isn't open during advertised hours (7/26 at 9:10am), and operator didn't answer the phone either. Please update your hours! I had a promising call a few weeks ago to learn more about floor repair. read more

Elephant Floors - Flooring Near Me - Sunnyvale, California

I love how careful they were and how Daniil was really helpful while we tried to find the best laminate for our home. The installation was really smooth and quick with no surprises and everyone was respectful during Covid time. Jorge and team did an amazing job with installation and payment was really simple and with no surprises. read more

Elephant Floors - Really good with details - Flooring Near Me - Sunnyvale, California

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I see they have a showroom now which is excellent. They pulled out all my damaged and gross carpet throughout half of my home ~ 900sq feet. had to pull out and reinstall all the baseboards and install the flooring I got a deal on. They did an excellent job and the installers were great to work with moving my furniture around. They even suggested changing out my vent covers to wood ones stained to match and I'm so glad they did. really took it all up a notch. The also seamlessly joined the wood with existing tile work perfectly. I'm so happy with the flooring. I wanted to wait to do the review to see how they wore, the installation is perfect. it's been two years since they installed and they look brand-new and no movement. I'm definitely using them again to do the rest of the house when I'm ready. read more