There are not enough good things I can say about the Just Carpets team, from Danny and Deborah in the office to their AMAZING installers! They are reliable and always bring their best efforts. As a property manager I am essentially the middle man between their team and the property owner and Just Carpets accommodates and works with me to meet deadlines and costs. Thank you all for the incredible services you offer and the guidance and expertise you bring with you!! read more

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- The person we worked with was awesome (ask for Christine). She helped us find the perfect carpet for our space - Pricing was competitive against the couple other places I checked - Really liked the installer they sent (guy named Elich). We had a few tricky spots (especially a new built-in bookshelf) that I was unsure were going to work out but they did a great job. All in all, great experience read more

Olga had great ideas and helped us find just the right flooring to replace carpet in our bedrooms. We assumed we should get hardwood but ended up with luxury vinyl plank that's really nice and a fraction of the cost. The team was friendly and informed. The installers worked really hard. The floor looks great. read more

This is the second time I've worked with Olga and Rick. Ny 1st experience was so positive that it never occurred to me to go anywhere else for my own carpet and flooring replacement. Olga knows her merchandise and her customers. She showed me a sample of carpet that was perfect. I didn't waste my time or hers to see what else may have had appeal. The installers of both the flooring and carpet were efficient and pleasant. Most importantly, Olga told me how to care for each, sent me links to the cleaners, the mop etc. When I had a question, Olga came here to resolve it. I received the utmost support, time, information from both Olga and Rick. Most important, I LOVE my new carpets and my hall/kitchen flooring. I NEVER would have found them without Olga's guidance with input from Rick. read more

If you are looking to replace your flooring, look no further, Just Carpets is simply second to none! Their installers are well trained and always deliver. I have worked with Rick & Olga at Just Carpets on various projects over a span of ten years, so this review is really way overdue. Not only do they have a fantastic selection of quality carpets, but - contrary to what you may deduct from their name - they also have a great offering of hybrid flooring! Even during COVID, they were among one of the first companies to introduce new protocols and they continued to deliver their signature personalized service. Call them today, you will not be disappointed! read more

Just Carpets and Flooring - After! - Carpet Installation Near Me - San Rafael, California

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What can I say they are the only carpet company I have used. For my own home and all our rentals. The best service and the best prices in town. read more

Right before purchasing my home, the seller installed new carpet. We needed additional carpet to cover a remodel we were doing. I reached out to Just Carpet and worked with Olga to find a perfect match. She went above and beyond to take care of me and made me feel valued. Thanks for a great experience! read more

I wish i could have purchased ' Adorable Michael' and had him cloned! Every sales person should be like him. He was so patient and informative. i brought in rugs, which, needed matching and he was expert at helping me out. Went back several times and not once did he treat me like I was a pain in the butt - which I was!! I owe him coffee and a sweet roll. Keep it up Michael, you are making the world more happy - one customer at a time. And, oh, 'yes'!!!! Just Carpets is a wonderful store. QUALITY QUALITY QUALITY very REASONABLY PRICED!!!! ALWAYS. read more

We've now used Just Carpets 3 times for carpet installation in our home and have found them easy to work with, very helpful and professional. My husband had previously used them for several carpeting jobs in a hotel chain in SF where he worked, which is why I tried them for our home. So I'm as happy as a little clam with their carpet selections and helpful service. As an additional comment, I notice someone gave these guys a bad rating for a job on their hardwood floors ...well, their name IS Just Carpets! Just sayin'. read more

Initially friendly and plank installation seemed okay but one of the owners was unresponsive, even rude. The takeaway was, if you're a bigger job you may have a better experience. read more

Olga at Just carpets was very helpful, professional and patient. Making a decision with three other people involved can be tricky, But Olga was very accommodating and patient. They have a great selection of flooring. We had our whole condo carpeted and it turned out fantastic. The installer was knowledgeable and efficient. Thank you Just Carpets! read more

Just Carpets is a real find! Great selection and access to premium inventories of carpet and hardwoods. But, what is really, really fabulous is their stellar Customer Service! Rick Stein, his Staff, and Installers are exceptional. They know customer care! We had them install our hand-scraped American Walnut floors, including a long staircase; and, premium grade wall to wall carpets. He even had a threshold custom made for our contractor, who tiled the bathroom floors! Their customer service rep kept us informed of specific delivery dates; and, the installers were incredibly quick, detailed, and very clean! Take our word, skip the flashy flooring stores; and, don't put yourself through the misery of dealing with the Big Box stores! Visit Just Carpets, even if you are just thinking about flooring... you'll love them! read more

Unfortunately we have been extremely disappointed with both the work product but more importantly the customer service of Just Carpets. They are unresponsive, and when they do answer the phone are rude and unhelpful. The email address listed on their website returns invalid and has been that way for months. Not a great business practice. Overall not a good experience and hard to get in touch with anyone to follow up on a job that needs fixing read more

If you are interested in hard wood floors you are better off installing them yourself. Don't be mislead by the 5 star reviews on Yelp. Just Carpets has the worst customer service and unprofessional installers. I had some hardwood floors installed a and they are bubbling, with nail holes exposed. Durning the installation I had some concerns about the work and was unable to discuss my concerns because they wood broker at Just Carpets wouldn't answer my calls. More frustrating he was accepting calls 5 minutes later from the installer who called on his cell phone from my house! Then when it came time for payment he wasn't even there to meet me for the check. No follow up call on completion of the job nor did he attempt to asses the work that was being done under the company name at any time during the project. Horrible experience! I am disgusted every time I drive past the office. I had to hire a new contractor to come and fix some of the work and I had to fill the nail holes with putty myself! Please fellow Fairfaxians don't get scammed like I did. read more

Rude, insulting owner and staff. Buyer beware. These people have low integrity and prices are too high for their quality of work. Dare you ask questions and they refuse to answer usual questions. Go elsewhere if you are smart. read more

I am a Realtor in Marin County and remodeled several of my own properties. I began using Just Carpets in 1994, and would not use anyone else for the 18 years! I have referred them to more than 100 of my clients over the years and only received praise, no complaints. I am confident to recommend Just Carpets to anyone looking for everything from a quick fix to a high end remodel. They do great work consistently! read more

Just Carpets provided a timely, accurate, clean, and absolutely beautiful carpet replacement for our home. The crew performed their work including the moving of furniture and other equipment in the rooms and returning them afterwards. They performed their work very quickly and left the house clean and ready for immediate occupancy. A great job! read more