TJ was a very helpful salesman - def knowledgeable and very helpful! I'd highly reccomend!!

The service department was a little difficult to find but once I did the service on the Bronco was good. Love the sales staff.

This one star is towards sales....bunch of $@!&...rude...rude...rude But, service is very beyond awesome read more

There's a reason this service department has such poor ratings. I brought my car in for a warranty repair three weeks ago and was told the work would be completed within a week. While I understand that parts can be delayed, the complete lack of communication was unacceptable--I had to call almost daily just to get any kind of update. Even more frustrating, despite being a Ford dealership, they refused to honor a warranty I purchased directly through Ford. It makes you wonder what kind of operation they're running. To top it off, dealing with the service manager, John, was a terrible experience. He spoke to me in an incredibly condescending manner, as if I didn't know what I was talking about. Based on this experience, I won't be dealing with this dealership or Ford ever again. read more

I had some mechanical trouble with a Ford Ranger I had just purchased and pulled off of I-80 because I was really worried. Luckily saw the Family Ford dealership and pulled in to ask about my concern. Spoke to John in their service department and he gave me some great information that was really, really helpful and I was able to continue my trip home to Colorado without stopping for repairs. (Yes, I still had about 1800 miles to go.) After a half hour I thanked him and went on my way with a lot less worry on my mind but the experience made me wish I could always work with people like John. I know enough about mechanical things to appreciate what he did for me. Also, he could have turned me away but instead chose to help me out. read more

I bought a Certified Pre-Owned (CPO) 2018 Ford Raptor from Family Ford in early/mid March 2020. I'm in California and, as someone who frequently buys vehicles from out of state, I am more than familiar with the logistics and nuances in buying cars from other states. The initial part of the transaction with Family Ford Netcong (hereafter referred to as FFN) went very smoothly with Rick quarterbacking the negotiation, paperwork and contract process. On the other hand, when it was handed off to Ron, their "Sales Manager" (only putting it in quotes as that what I was told he was), the experience began its downward slope. Why? I'll explain. 1) The vehicle was not in the condition as described. Despite a detailed iPhone video walkaround (remember, I am an out of state buyer, so I'm depending on the seller's reputation as well as photos and videos to make my call), the Raptor, when picked up by the transport/trucking company for cross-country delivery, had at least a dozen dings and marks on its BOL (bill of lading). Apparently, the transporter/driver was inordinately thorough and detailed every little imperfection he saw upon loading the truck onto his trailer. Truth be told, this didn't really bother me that much and it is NOT the reason for this review. After all, I'm buying a 2018 used/CPO vehicle with close to 60K miles on the ODO so I'm not really not expecting a pristine or mint truck. Far from it but it was described to me as "super clean" and "no issues". This leads me to my second point: 2) I finally received the truck on Friday, March 13th, after it made its long, cross-country trek to CA. And, on March 16th, the majority of the SFBA was informed of its mandated shelter-in-place quarantine, thereby largely obviating the need for any driving. As such, I didn't any occasion to get familiar with or even drive my new (CPO) Raptor until close to three (3) weeks after that when we got more comfortable with the nuances of the shelter-in-place mandate and what we were supposedly allowed or disallowed to do. That being said, upon finally being able to warm up the vehicle, inspect it and take it out for a spin, I was greeted with an unexpected surprise. As I opened the tailgate, the top panel of the tailgate lift assist just fell off. It appeared to be loose and when the tailgate was opened, the plastic panel just came right off. But, upon closer inspection, I noticed something else...the small, maybe 2" x 2" square of plastic switch or button was missing entirely. If anyone is familiar with a Ford F-150 with a "tailgate lift assist", she will undoubtedly know that there's a little square plastic switch to manually extract the step and "stripper pole". That switch was nonexistent on my vehicle. A CPO Ford that supposedly went through its comprehensive ABCXYZ checklist. But, hey, shit happens and mistakes and oversights are made--that is human nature and, if anything, I should just ask to clarify what happened. And, so, I did... 3) A week and a half ago, I got in touch with "Ron", the FFN sales manager to detail this entire experience. In our ensuing communication, he advised me to take it to a local-area Ford dealership to get a quote or invoice or receipt for the plastic replacement part and then send him that documentation for reimbursement. I did *precisely* that last week and the entire replacement part came to a rather reasonable sub-$200 amount. No issues at all besides the time I had to spend to drive to a Ford dealership during a global pandemic to get this sorted. I was fine with it but I'm not fine with the following... The problem is: last week, after doing exactly as advised, I have left Ron three (3) emails with the invoice, (3) voicemails and plenty of messages with his colleagues in an attempt to be reimbursed as he indicated he would. He has said he would be in touch but, in fact, I've never received a single message from him or his team at Family Ford Netcong. What a crying shame that Family Ford is using the excuse of a national crisis and this 2019-nCov pandemic to take ADVANTAGE of its customers (and a trusting, out of state one, at that!) to dodge its responsibility and provide reimbursement for a part that was patently MISSING and/or BROKEN on a CPO vehicle. To top it off, the shipping/transport company emailed me photos of the Raptor upon pickup (before I ever took possession of the vehicle) that clearly show that the trailer lift switch was missing prior to the truck even being delivered to me. Please beware of any business like Family Ford Netcong, mom + pop or corporate, that hides behind the "coronavirus" pandemic to take advantage of trusting customers during this trying time for everyone. read more

Family Ford - Actual photo taken by the driver of JANA Transport (shipping co) in the Target Plaza right before I arrived to take delivery of the Raptor - Car Dealers Near Me - Netcong, New Jersey

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So purchasing a certified preowned Ford Explorer XLT with Family Ford is turning into a very bad decision. I thought I got a reasonable deal but it's turning into my biggest nightmare. I bought this truck in October 2020 and purchased their premium extended warranty. Now less than a year into it, the air conditioning broke which they will cover with deductible but the drivers side door panel, which was a recall item from Ford is falling apart and they won't cover it, even though I was notified about the recall only after purchasing the vehicle and the recall they say already expired. And the best warranty they offer didn't cover this defective part either. What a scam! Since it's not safety related they don't care. The real kicker is they say the door panel is $1000. Only 5% of the total cost of the car. Instead of address this recall while certifying the vehicle they go to stick it to the sucker (me in this case) who buys the vehicle. This is exactly why car dealerships have the reputations that they do. Always pulling shady practices to screw the consumer. This will be the first and last Ford I ever own! read more

I would rather get a prostate exam from a gay man with extra long fingers than deal with car dealerships or salespeople. They were nice and courteous but they couldn't help me this time around but maybe because of the economy and the way the world is right now. read more

If you care about your vehicle, don't bring it here. I dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning. When I received my car, there was damage on every rim of the vehicle. The Service Manager was denying the damage was done by them when it's clearly evident the damage is fresh. He offered to only fix one of the rims when the entire set should be their responsibility. This location has severely gone down hill, well before the pandemic. FORD OWNERS BEWARE! read more

Had the worst experience ever. Ongoing issue with f150 door locks freezing. Had "fixed" twice at original dealer past winters. Recently moved and froze again. Took to family Ford and required three days to fix\replace failing part. Next three days door froze again. Had to wait a week for appointment After two days they called to inform issue was with latch which was repaired incorrectly by original dealer. The latch was not siliconed as per recall. I was told I needed to bring truck back to dealer that did not do repair correctly. Will never bring vehicle back to this service department. I normally do not get service done at dealership but this is a recall. I strongly recommend not dealing with this dealership If this is how the Ford dealership network works this will be my last Ford Would have given zero stars but app requires at least one read more

Family Ford went above and beyond in helping me purchase my new car. I contacted a couple dozen car dealerships while trying to buy a car during the time I was living abroad in South America. Most dealerships couldn't be bothered with the idea and just said it was too complicated. I worked with John (Jonesy) Jones at Family Ford and he worked through every problem and found a solution for every single one of them. Jonesy was patient and talked me through all of the normal steps that became complicated by my situation. I can not say enough about how great the service is at Family Ford and how great Jonesy was through the whole thing. Thanks so much! read more

Worst scamming experience bringing in my Ford car for a basic brake pads & alignment. The rep gives me a quote after a full diagnosis that I accepted, gave them the ok to do the job. Half a day later, the same mechanic calls me to say they found something that needs more work to fix (wondering what was the problem finding/mentioning that to me when they first called me after a full diagnosis was done?...started smelly fishy). Nevertheless, with the additional work costing me 50% more than his initial quote, I argued but suckerly agreed for that to be done as well. After all that, HERE'S WHERE THE BIGGEST SCAMMING SUCKER-PUNCH THEY THREW AT ME: when they were finally done and went to pick up the car, NOT ONLY THE BILL WAS ANOTHER ADDITIONAL CHARGE, EXPENSE of now over 110% THE FIRST/INITIAL ESTIMATE, where the mechanic tried to play-stupid by telling me "Oh, I was not including the work, hourly charges, where those estimates were JUST FOR THE PARTS!!! Since then I took my car, disputed the charges, and will NEVER EVER GO BACK or refer ANY OF THEIR SERVICES or car sales to anyone. So much report them to the Better Business bureau or Federal agency that covers this type of scams! -- Family Ford of Netcong, NJ - @ familyfd.com read more

went to family ford to try to find myself a new car. though i ended up not getting one there, i wanted to write a review because David was really so great to work with. He was personable, kind, and informative. read more

An absolutely HORRIBLE experience dealing with Family Ford in Netcong! DO NOT go to Family Ford to buy a vehicle. They should NOT have "Family" in their name. You ARE NOT treated like family. I'm a repeat customer at Family Ford, having bought several vehicles from them in the past. I wanted to buy a car for my wife and a truck for me. At first, I had an issue with one of the salesman regarding my wife's car, and then a bit later, an issue with the sales manager regarding my truck. Needless to say, we DID NOT buy either vehicle from them. They will NEVER see us there ever again. We got a GREAT a deal from Maplecrest Ford in Mendham on a 2020 Ford Fusion for my wife. They were wonderful to deal with. I had a signed contract with Family Ford to buy a 2021 Ford Ranger XLT. When it came time to pick up the truck on Thursday, May 6th, I was told that an additional $1,000 dollars was required towards the down payment. They had made a mistake in filling out the contract and now they wanted me to pay for it. When I said that they needed to handle the $1,000 discrepancy, they refused. I DID NOT buy the truck! Don't go to Family Ford. Instead, go to Maplecrest Ford in Mendham and ask for Micky. read more

Honestly, very disappointed to have heard how they treated my parents, especially after 7 cars purchased from them through the years. They shouldn't be called "Family" Ford because they are far from anything like family. How can you have a signed contract and then tell someone they owe more money the day you are supposed to pick up your vehicle? They play games. I won't ever return and I will not have anything good to say about Family Ford ever again. read more

I recently had front and rear end body work done. Out of all the quotes I got, Family Ford's was the cheapest by a few dollars to several hundred. But, that was not my deciding factor. Craig and Robin went out of their way from quoting to completing the job. I felt secure letting Ford do the body work because of the excellent service I have always received from the Service department. They not only fixed the areas from the accident, but cleaned and polished the entire outside of the vehicle. Craig even touched up some chips made from rocks and painted the entire front bumper which was not expected. Needless to say I was thrilled. I was not charged one penny more than estimated. This gave me great peace of mind since a family member hit my SUV and didn't wan't to go through insurance. Family Ford just keeps exceeding my expectations in every way. They have a permanent customer through me. I can't thank Craig, Robin and the whole team involved in fixing my truck enough.. I hope the service personnel behind the scene hear the praise they deserve.... read more

They tried to rip off my 80 year old mother saying she needed very expensive repairs when she actually did not. Good thing we got a second opinion. No more Fords! read more

This review follows my car leasing experience in the Morris County area. I have posted other reviews from the dealers that I dealt with while searching for my new Ford Fusion. In mid October I was the first customer of the day to come into Family Ford. I found myself in a clean showroom, stocked with a nice selection of cars. I was greeted by a well spoken and polite sales associate. Using my no nonsense approach to car leasing/ purchasing I presented the salesman with a sheet of paper stating all of my particulars and the particulars of the car I was looking to lease. I was ready to lease that day. My credit rating is excellent. I believe in keeping the chit chat to a minimum and not taking any test drive with the salesman. THIS IMMEDIATELY TOOK THE SALESMAN OUT OF HIS COMFORT ZONE. He still insisted on trying to make idle chit chat. I declined. This is a business deal and I was there for a price. I simply asked him for the best price in the Northeast. Once I got this thru his head, he disappeared to speak with his manager. About ten minutes later he came back and said that they did not do business this way. What way? Quick and to the point way? I guess they like to waste the customers time. I thanked him for his time and departed. They obviously did not want to sell me a car. Conclusion: draw your own conclusions from this one. They want to get you into the "box" and take you for a ride. Please see my review of Maplecrest Mendham Ford and Van Bortel Ford. read more

Family Ford, stuck in old time game playing. Informative salesman but system in place isn't 'Family'. Don't care to return.

This place is the worst, the sales people are as arrogant as they come! They act like they're doing you a favor by selling you a car! I felt that I was not taken seriously because I am woman. My son was also not taken seriously by the salesperson he dealt with. He was 22-23 at the time making great money wanting a great sports car.(because he could AFFORD it. And was basically dismissed by the rude salesman! My husband was rudely told by the MANAGER he could not return his leased car there. Because he was not getting another car from them ! Which by the way we are allowed to return at any Ford dealership! These experiences are all from different times through the years. It's not like a one time thing. Their prices are not competitive at all ! read more

I worked with Guy to get pricing on a Ford Edge. Although I ultimately ended up purchasing from another dealer because of price, I wanted to review the service provided by Guy. He was upfront, honest, and a joy to work with. I will be keeping him in mind for the next time I need to buy a car. read more

Family Ford in Netcong, NJ has terrible service because every time I bring my vehicle in, I need to get a rental from Enterprise in Ledgewood, NJ. Mechanics can never find a solution to my vehicles problem for a least 2 weeks. I think the dealership and Enterprise are working together. Most of all, I think the mechanics don't know what they are doing. Spare yourself the agony and go to another dealership for service. I've learned my lesson the hard way. read more

Beware of this dealership! They charge exorbitant rates, don't perform proper work & don't stand behind their warranty work. They lie, & are a very dishonest bunch. BEWARE! read more

Great sales and service staff! Fred Munderhenk, other Fred, Guy Torre are stall I dealt with. They are not high pressure, have patience and made buying experience best I have had. Bought one car from them, service two at their service department, Alex and other staff in service have been great to me! I ended up not buying an extended warranty for the car and they still are very friendly! Have sent other people I know to their service department, all seem pleased with service. read more

Don't buy a used car from this place and especially DO NOT pay for the extended warranty. Nothing will covered, it never is and if it's covered, theyll find some part if it that is not. We bought a certified preowned 2004 ford focus the end of 2011. My husband just drives it to the train and when purchased, it had lower miles than usual, less than 65k. In that time @ 12 k miles have been put on it. We paid for the extended warranty which would've taken us to the end of 2014. So our muffler gets loud, very loud. They claimed that it was a new muffler when we purchased it. We brought it to family ford today and they called us telling us that the repair to the muffler would cost over $1000. They claimed that this was to replace the clamps for the muffler because the guy claimed "they were all broken". They're crooks. Outrageous crooks. Please avoid going there and save your money and buy somewhere else. Going to look into whether or not the information provided to us is even accurate. I'm now thinking the mileage may have been altered. Unreal experience. 6/2014 My husband got into his car and out the key in the ignition and it didn't turn. Apparently this is a problem known by ford but they won't recall it to fix it. It's the cylinder and once again, not COVERED under the warranty... Had to get a locksmith to come and change it the ignition cylinder. $350!! read more

We have been using family ford for about 10 years now. The service department has been (in my opinion) lacking over the last few years. They had a woman service manager that appeared to be a stright shooter. She is gone.. i would suspect fired for being honest with the customers. First we get all 3 of our cars regularly serviced and use the owner advantage rewards to pay for it. After service we usually have a long laundry list of problems with our cars that need to be addressed. Really! ....are these guys working on commission or something? I have learned to get a second opinion and feel family ford is gouging us. Second calls to the service or parts department tend to end up in musak purgatory. After a while the call gets dropped or they ask to leave my name and numder and they will get back to me. If its 9 am I expect the call back at 430pm. I have now been on hold for 30min bounced from next in line to #3 on the call list. Buy your car here.... yep it was painless for us. But the service well...Service is not their priority. perhaps if they had a greasy comb over wearing an old tweed jacket with white socks and high water pants (common to any 70's used car commerical) then I would understand. read more

I had a terrible experience with this particular Ford. I recently had an issue with my Ford that broke down on the highway due to transmission issues. I had my car dropped off here to be looked at and fixed at this location. When I called them to let them know the car had been dropped off they told me they had the car but could not look at it until Thursday (I dropped it off on a Sunday.) I said that was fine and waited to hear and called back on Friday after I did not hear back from them. When I spoke with them again, they said that they were so busy it would be until the end of the next week that they could finally look at it. TWO WEEKS??? I have neever had to wait that long for my car to be LOOKED AT. Once they looked at the car they took it for a test drive and said nothing was wrong with it and that just how these cars are made. Knowing I still felt issues while diving the car, I brought it to my regular mechanic to take a look. After a test drive he said the transmission should be replaced. He told me to take it to Performance Ford in Randolph this time instead (it was under warranty, otherwise I would have just used my mechanic.) I dropped my car off at Performace Ford this morning and got a call back in less then 2 hours with details on the assessment of my car. They identified the same issue that my mechanic had and said they could work on it right away. I will have it finished by tomorrow afteroon with the work done that it need in the first place. Knowing this for the future, I will only use Performance Ford in the future. read more

Family Ford in Netcong does NOT live up to its LOYAL customers. My husband and I purchased 2 BRAND NEW SUV'S IN 2004. We had a good experience where once again in 2013 we purchased another NEW SUV. In November of 2014 we were looking to purchase another vehicle and again went to Family Ford. As requested from THEIR salesman Luigi we got a written quote from Performance Ford 1st with much difficulty as he knew it would be to compare prices. We were finally able to get that written quote and HE could not match that price. He NEVER went to get a Manager or went to bat for us being a LOYAL customer !! Mind you this would've been the FOURTH brand new vehicle we would have purchased from Family Ford. Luigi told us he could NOT match that price and essentially told us to purchase the vehicle at Peformance. Not only did we puchase the Vehicle at Performance Ford as they honored their quote, but we were rebated a couple of hundred dollars for being in the Military, something else we were not made aware of at Family Ford. I guess Luigi is confident in his job skills and position in the firm or the dealership can well afford in this economy to let a LOYAL customer walk out and buy from a competitor. This is AWFUL !! read more

The managers at the service center are the most unprofessional almost to the point of moronic managers I have ever dealt with. I THOROUGHLY ADVISE, NEVER BRING A VEHICLE TO THIS FACILITY. I had brought my vehicle in to be serviced the prior week in fixing the driver door window in being inoperable. After being told that I would need a part I scheduled to have it completed the following Saturday. Per a discussion with them they stated they will call me midweek when the part arrived, midday Thursday came around and still no call so be the proactive person I am I called to see if the part was there and to schedule an appointment. After being told the part was there and everything planned ahead for the first available appointment on Saturday, I dropped my car of the night before. From that point on the professionalism and service diminished rapidly. At approximately 1:04 PM, with my vehicle there ALL DAY I called see when it was getting completed. Mike Lapshanski answered the phone and proceeded to tell me how the "oil change" and "tire alignment" were being completed shortly. After stopping him because clearly he was not looking at the right paperwork nor fully realized he was speaking to the wrong customer he said they were working on my car and finishing it up shortly. Then at 1:35 PM Mike Lapshanski called me back and said they were sent the wrong part. It baffles my entire thought process on how a car dealership operating under the Ford name can be so idiotic in not checking that the right part came in from Thursday when I called till approximately 6 hours after they started working on my vehicle. Once at the dealership to pickup my vehicle the other manager admitted to them ordering the wrong part and not being perfect. Thankfully the part was not safety critical nor can I imagine not being perfect when it comes to fixing a critical part like perhaps an airbag. I wanted me to come back in a third time to get the right part put in without even providing the common idea that again they might screw up in ordering the correct part.I would not even advise my worse enemy to take their vehicle in for service at this mismanaged, unprofessional center. read more