Worst in dallas. Wait time, patient care, organization etc. Don't use this practice. And if you do, don't tell them of you are unpleased with their services. They yell at you, get aggressive and don't let you finish a sentence. Especially Claire Shaw. She is as unprofessional as they come. Countless reviews on yelp and Google saying the same thing about this office. I have had many friends and my parents leave this practice. I should have left a long time ago. Too many good doctors in Dallas. read more

Excellent care by Dr. Sarah Mirza, highly recommend. I chose her to take care of my eye issues as she's been providing excellent care and surgery for a family member for several eye issues. read more

Dr.Swanson herself is an excellent doctor and specialist in severe dry eye. The rest of the office is an unorganized poorly run disaster. It takes an minimum of 3-5 hours to be seen. It's a half-day ordeal to be sure. Today my appointment was at 10:30 and i am still waiting to be seen by Dr. Swanson at 1:00 pm. The entire staff took lunch with 5 patients in the waiting room, and it turns out we all had 10:30 appointments with Dr. Swanson. It is truly ridiculous and I'll be looking for a new provider. read more

I've been a patient of Dr. Swanson for at least 10 years. She is a great doctor and this review is not about her. This is about the way this office is run. During my last visit in mid-August 2024, my vision in one eye had deteriorated enough that she wanted me to get an MRI brain scan to be sure it wasn't caused by a tumor. She said someone would call me to schedule the MRI. It's been about a month and I still haven't heard from anyone. I called the office and got a recording. I left a message regarding the situation and asked them to return my call. That was a week ago and still no return call. As much as I hate to change doctors, I think I must, due the inefficiency of the office staff. read more

This office is a mess. They are unprofessional and cannot follow a schedule. I have have gone back 4 times and still do not have a prescription. In addition they sent me someone else's prescription. HIPPA violation! They are slow, unorganized, rude and cannot run a schedule. My first visit was 3 hrs and had my eyes dilated and had to leave after they said it would still be another hour to be seen. The next visit was 3 hrs. and the wrong script. The 3rd I still couldn't get one printed or emailed. When they finally did it was someone else's! Save your time and money. Go anywhere else read more

I had a 10;30 appointment and it's now 12:35. I have yet to see a doctor. Apparently this fairly common. read more

This review is for the waiting time at this office. I had an appointment at 10:30am and was still waiting until 12:00pm. I left because I had a 12:30pm elsewhere and didn't think an eye exam would take north of 1.5 hours. I can't speak to the doctors as I never met one in my time there. Part of any good business providing a service is a reasonable waiting time. There are too many eye doctors with less waiting times that can provide good service. I recommend going elsewhere. read more

My vision tech team,Steve and Beatrice, were amazing! I would call him a prescription artist. He spent so much time with me, i've struggled because I have been near-sighted for 40 years and now my close vision is failing. He worked with me and listened again on my follow up when the first script wasn't perfect, lowered script and found a even more comfortable lenses based on my input, I had no idea how much I was struggling until now. This second round of lenses are amazing!!! I can see up close and far and they are so comfortable . Such a value to be able to see properly again and for the expertise and attention to my feedback. The appt was just $120 and follow up only $40. I'm shocked! read more

I was told to block 3 hours for an appointment. After waiting for over an hour I left. So inconsiderate and unprofessional. No communication. read more

This group was a recommendation from my doctor, however after leaving over 30 voicemails I finally caught them on a call to schedule a new patient appointment. They said it would be at least 6-8 weeks and then if I had to reschedule due to travel for business it may be another 2months. They obviously don't care about patients or they would call you back and try to make come kind of an effort. Not worth the waste of your time. read more

I have gone to this place for years and was always pleased, but past few months to a year I've had to wait hours longer than my appointment time and I'm barely in the room with the doctor and for someone with work or school that isn't optimal. The contact department has always been slow and I've called to tell them I'm here to get contacts and they are never ready on the stand out front. I finally wrote this review because I just received contacts (6 months worth) and they gave me 4 of the same boxes of contacts so I didn't even receive the right prescription for one eye. I'm over it and not happy with whoever is taking care of orders and files. Everyone there is very nice most of the time, but not always helpful. read more

I've gone here for years and I can't keep putting myself through the wait time. Every appointment takes at least 3-4 hours and I'm only back with the doctor for ~30 minutes. I've been patient but this place will never change. I'm done. read more

Always treated well by the entire staff. Dr. Hawk has a great rapport with his clients. I was wondering about their COVID19 protocol but they had everything worked out perfectly they even thought to do extras to insure client and staff health. I appreciate their thoughtfulness in this time of this pandemic. read more

Worst experience with a physician in my entire life. Dr Fagadau is my mother's doctor. My mother has been several times - each time she has had to wait over 1 hr, and several times she has had to wait 2 hrs+. I have to take vacation days from work to accompany my mom bc visits to this office take so long! Additionally, the absolute arrogance and obvious lack of interest of the doctor is astounding. He was in the appointment with us for no more than 90 seconds. He started opening the door to leave as I was asking my very first question, and he continued walking out the door as he answered my question. I had to forcefully tell him I needed to ask him questions to get him to stay and answer them, and even then, I only got 30 seconds or so out of him. The man obviously does not care one bit about his patients - he runs from appt to appt, as fast as he can, to maximize his pay, not patient care. I highly recommend you go elsewhere - run for the hills. Dr Fagadeu is the worst physician experience one can have. read more

Do not get an ILUX treatment from this office. I had one that didn't work and called the tech about my dry eyes. She handed the phone to someone who didn't even read what drops the doctor had recommended. She made me an appointment with Dr. Swanson for Nov. 18. When I got there today, the receptionist said that I didn't have an appointment and was very rude to me. She did say I could wait but didn't know how long it would be. I left the office in tears. I am so sorry that Dr. Hawk is retiring. He is such a kind man. I have been going there for decades and have never had encounters with such a rude person. read more

I would highly recommend avoiding this practice. First of all, I received a call one week out from my appointment saying that my doctor had cancelled. Once I was rescheduled and arrived for my appointment, I had multiple nurses coming into my exam room during my annual eye exam asking questions and were confused with who was supposed to go where. I discussed my eye problems with almost three nurses across my ~30 minute appointment. Last but definitely not least, Dr. Hawk came in, and as I highlighted my issues, he said that he had "never heard of that sh*t" before. Well, that was a first from a licensed medical professional. Afterwards, due to an insurance miscommunication, the billing team charged me a massive amount for my appointment and provided no flexibility on payment. It was nearly impossible to get in touch with Lisa from billing and she was rude throughout almost every conversation. Would highly highly recommend taking your business elsewhere. I mean look at the rest of these reviews, this place should be ashamed of the way they do business in the Dallas area. read more

I'm still in office, hour 3. Don't know why I put myself thru this tome torture, it's never different. I'm changing eye doctors, I'm done!

This is a good team of doctors . However, be prepared to give 2 1/2-3 hours of time from the times you get to their office and when you leave their office. I have been coming her for 33 years and the long times have been this way for the last half a dozen years or more. Their staff is always professional and helpful . read more

Dr. Swanson, dry eye specialist, after several phone calls to get prescription for dry eye serum sent to pharmacy, my mom got no reponse. Pharmacy could not refill without prescription. Her eyes were painful and uncomfortable. The pharmacy has the serum to make prescription but couldnt be filled w/out script which took 3 days. Plus 1-2.5 hour wait time at office is unbearable. read more

If you have all day to wait to see a doctor then you might leave 5 stars as the doctors are good but the wait time just to see the doctor is at least 2 hours. Who has that kind of time these days. read more

Dr Swanson seems to be a very caring and competent doctor, but her office is disorganized and a joke. I sat for over 2 hours before I saw her the first time. For my follow up visit with the lasik surgeon I scheduled it first thing in the morning and still sat for over 40 minutes. I won't be going back and if you want to visit this office plan for at least 2 hours or more for your visit. read more

I have to update this review. I still think Dr Swanson is a competent doctor, but going to this office is literally a 2 hour affair every time I go. You arrive on time, sit in the waiting room for sometimes 30 minutes, then get ushered to the back to another waiting room for another 30 minutes, then see an assistant for a quick exam in an open hallway area, then sit back down, then wait some more, then go in exam room, then have an assistant with no sense of humor test your vision, then you see Swanson for about 5 minutes. I still go here though, because she specializes in dry eyes. read more

I have been going to this practice for a few years now. Recently, and literally overnight, I woke up and could no longer read close up with my right eye. I had double vision and shadows around the letters. I had an appointment scheduled for three weeks later but thought it was a good idea I call the office to see if I could get an earlier appointment since I was worried something was happening to my eye. That phone call would be what ended my relationship with this practice. The "tech" was clearly not paying attention. I had to repeat myself several times and she was suggesting things that didn't make sense based on what I shared with her. There was ZERO sense of urgency, concern, or empathy for my situation. She just needed to get to her job and off of the phone. So, I immediately searched out another ophthalmologist who was able to see me the next day and whose service and quality of care for the patient was top-notch. I was in and out of there in one hour unlike my visits to this practice. When I called to cancel my upcoming appointment, the employee who took my call was very kind. She did not want to see me go and offered to let me speak to the Office Manager. I initially refused as I didn't want to tell the entire story again but then I said okay. After a brief hold, she came back to the line and said the Office Manager was not available but would call me back. Well...that never happened which really summarized the entire story for me...like they say..."it" starts at the top. If the OM is not even going to care, why would the staff? Unfortunately, most doctors don't know what is going on within their practice. They depend on others to run it and are oblivious to the lack of customer care or service. In all fairness to Dr. Swanson and Steve...they were both very kind and great at what they do but you have to get passed the others to see them and that's where the problem lies. read more

I would never recommend this practice. The wait in the lobby was an hour and 15 minutes. At this point I've been here for 2.5 hours and not yet seen the doctor. read more

I had the worst experience I've ever had with Dr. Fagadau. I have to go there three or four times and the wait time was it least two hours each time. The technician was showing me how to use Contacts and left one in my eye and I had the most pain I've ever experienced in my life. I had to have a prescription but he gave me the cost $200 and another prescription it was $36. He is arrogant not sympathetic not kind sympathetic for the pain I was experiencing. He has the most arrogant attitude and terrible bedside manner I've ever experienced. I just turned 70 and I went to Key Whitman and had cataract surgery and lenses put in them for the first time since I was 40 I can see without glasses. read more

My mom has transferred to a different ophthalmologist because Dr. Swanson's office is SO untimely. The wait time for your SCHEDULED appointment can be anywhere from 1-1.5 hours!! In addition, my mom's dry eye condition has not gotten better after trying various eye drop prescriptions that Dr. Swanson has prescribed over the course of three months. We're frustrated with the patient care at this office so we will go seek treatment elsewhere. read more

Dr. Hawk stopped performing surgery. Didn't find out until I called to schedule cataract surgery. Been a patient for 30 yrs.

First the good: Dr. Swanson has really helped my dry eye which was previously misdiagnosed as a vision problem. That's it. This place regularly will up sell testing that is unnecessary and will not inform you it isn't covered by insurance until it's time to pay. I have gotten to the point I ask now. I have waited 45 mins to be seen for my initial contact (not after dilation etc) despite the fact I've arrived on time. Some of the techs can be abrupt and rude. I had a very unpleasant call with one where she basically invalidated my concerns. My need to manage a chronic eye condition may be the only reason I return. read more

I felt like being put on a conveyor belt when visiting this place. The office ladies were curt, unfriendly, and most had these shrill, piercing voices that almost sent me to an audiologist afterwards for making my eardrums bleed. Dr. Fagadau had a know-it-all, pompous personality and was rather unpersonable. Worst yet, they didn't solve my problem and charged me $90 for a bandage contact that would have cost $20 at the optometrist. A lens that's not covered by insurance, and a fact that I was not told about until it came time to pay. Went to UT Southwestern's Ophthalmology department in the end, and they solved the issue I was dealing with. read more

Dr. Hawk and everyone here are friendly, professional, and provide excellent eye care. Dr. Hawk performed lasik surgery to correct my myopia and astigmatism over seven years ago and my eyes are still seeing well. I would highly recommend this practice. I may have paid a little more for my lasik than if I had gone to a "factory" ophthalmologist, but I was never worried about anything going wrong. Everything went well. Peace of mind is worth a few dollars more. read more

After seeing several Doctors for my chronic Dry eyes due to a GVHD I went to see Dr. Swanson and she is being the only one who being able to threat my decease She was great! Obviously she has great credentials, but she also puts them into action. She is very knowledgeable and after a few years with this decease she was able to stabilized my KSC and make me feel more comfortable since unfortunately my decease caused by the GVHD its not curable. On my case to maintain my eyes moisturized the artificial tears, restasis and other medications out of counter didn't work, Dr. Swanson started me with 100% serum and dex and this helped me so much. Thank you so much Dr. Swanson. For the cataracts and other eye surgeries, she referred me to Dr. Hawk, he is also one of the best in town. read more

Stella at the front desk check in is awesome. She has a million dollar smile. Stella is always cheerful and welcoming. She is really friendly and helpful I look forward to visiting Dr Swanson because Stella is there, she always lifts my spirits after the horrendous drive from Plano. Stella has a calming personality. Stella could give some training to some of the techs. Stella your an asset to the practice keep up the great work. Patricia BK read more

I chose Dr Hawk for my cataract surgery on the advice of friends. They were 100% correct and my experience was even better than I expected. Everything went like clockwork and Doctor Hawk and the staff are friendly and interested in the patient. Doctor Hawk could have recommended a more expensive lens replacement but did not and I appreciate and respect his consultation read more

The doctors here are very good but it is a shame the attitudes don't match the knowledgable eye care. Every time I come here I wait- whether I come in early or right on time, I wait. It seems there's no respect for patients' time and other commitments. I feel once I step through the door I'm in a time warp where staff moves at a snail's pace and never ever apologize for my waiting. If I ask if they're running behind they act as though they have no idea what I'm taking about. It's very frustrating. So here I sit waiting... read more

Would never go back. Asked very clearly on my first visit for eye exam that in addition to prescription I wanted my Pupil Distance. Had a slew of different techs come in to do different things. Never got the PD. Asked about it on the way out and was told so sorry, "your eyes have been dilated you can wait here but it will be a few hours." Made an appointment to come back next day. Waited 40 minutes the next day until I was called in for my 10:30 appointment. Then same tech from day before tells me it's best that I go to the place downstairs as " they have the best machine to do the PD" They ended up calling LensCrafters who had the info from my last purchase, which was a 2 minute call. I could have done that without all the hassle. read more

Had an initial appt. with Dr. Swanson this morning at 9:45. Was seen at 11:30. I guess she was a little upset with me since I had bugged her staff about the wait time. She did not communicate well with me, and I left feeling that just wanted to get me out of the office because she knew that I would not be back. Had to ask her questions about conditions that could have happened. Her staff did the refraction - she did not. Am sure there are better and more communicative physicians than she is. read more

I was apprehensive about LASIK for many years until I contacted the office of Fagadau, Hawk & Swanson. The entire process leading up to the procedure was smooth and well organized. They conducted thorough exams to ensure I was a great candidate. Dr. Fagadau himself performed the procedure and I couldn't be happier with the results! read more

I manage type one diabetes and Dr Susan Swanson is one of the best doctors I have on my care team. She is dedicated to excellence with her staff her service, it's important to her to give the patient the very best care possible. I am very thankful for that! I recommend her to all my friends. read more

Dr. Susan L Swanson at Fagadua & Hawk is as good as it gets when it comes to finding an eye doctor. She's incredibly smart and perceptive...I think she knew everything I was going ask before I did! The clinic and equipment aren't brand new, but it didn't seem to matter. I'm in a kickin' new pair of contacts that let me stare at my computer screen all day without complaint. Priceless. read more

Dr. Swanson and her tech were great. They were very thorough and very frank about my options for aging eyes! Gave me a much more in depth and better diagnosis than I was expecting, Great experience - I would highly recommend!! read more