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FabVilla

4.5 (2 reviews)
Open • 10:00 am - 6:00 pm

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Gift shops

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Twigs of Falmouth

Twigs of Falmouth

(13 reviews)

$$

I rarely review small retail businesses on Yelp as I know how greatly it may affect their…read morereputation. However, I had such an abysmal experience in Twigs that I felt that it needed to be shared. My besties (all brown girls) and I came in on a rainy Thursday while we were waiting for a table at the nearby Pickle Jar. When we entered this apparently darling shop, there was already a Caucasian customer who was attentively being served and catered to quite meticulously. We roamed around for a little while, discovering all the adorable knick knacks, artworks, and offerings. One of my girls decided to purchase a little plush animal for a friend's baby, and a unique vase. She came to the counter before the customer who was being helped had finished browsing, yet the attendant told her to wait until she had completed her transaction with the Caucasian customer. After ringing said customer up, and while checking out the items for my friend, she didn't make eye contact. She didn't thank her for her purchase, and she didn't tell us to come again. In fact, in retrospect, she didn't attend to us or greet us at all - fairly odd for a small business in a small space. When we left, we felt unwelcome and my friend regretted her purchase. Now every time she looks at that vase, she won't think of the creativity of the Cape Cod artist or how much fun we had on our trip, she'll think about how the attendant made her feel uncomfortable because of her skin color. The woman in the shop should feel ashamed of herself - and not operate a business that is unable to welcome anyone - in spite of their creed, color, or orientation.

I went in here just planning on browsing but walked out with a few items for my house and a few…read moregifts. I wasn't expected to find such a well thought out selection. Most of the items had a coastal theme and the pricing did tend towards higher, but that is to be expected on Main Street in Falmouth. In addition to items for the home, there is jewelry and a few bath items. It's definitely worth a look if you are in the area.

Pottery Barn

Pottery Barn

(10 reviews)

$$$

I don't know if PB is starting a trend of some sort... but once on Chestnut Hill the blatant…read more"discrimination"-type behavior by "snooty" sales reps (boy was that a doozie), and now, in an EMPTY PB with some young girls sitting near the beds on the right hand side of the store - college "preppy" - like girls and the very "I'm rich but work here to keep myself busy" - looking sales rep dotting and fawning over the girls, while hub and I walked in... INVISIBLE. Another gentleman at the back of the store was on phone / computer but didn't seem interested in our presence either. Is this a standard for PB? To ignore people that don't dress like they came out of Vineyard Vines and wearing rolex? The blonde lady dressed nicely with an air of "I'm not an employee here, I'm a money woman who is here to be seen and with people at my caliber" scent of snobbery precisely played the part I have seen in other PBs. Maybe I'm wrong. Maybe she just didn't notice the duo that looked like we had been working on the house (we were, and we wanted to get a coffee table you snobs, we had seen on the web and were interested in checking it out. AND BTW YOU SNOB, WE DID HAVE CHAMPAGNE AND ESCARGOTS FOR LUNCH BECAUSE WE CAN AFFORD FURNITURE AND FOOD. AND WOULD NEVER LOOK DOWN AT PEOPLE. You evidently missed that in human school). Well enough of me. PB - it starts with the company. THIS is your image. I feel for those employees who don't match this description, but that lady? Ug. yea. I'm going back to Arhaus in Natick, where they treat everyone with respect no matter what we look like when we walk in through the door. PS - their stuff IS BETTER THAN YOURS AND MORE EXPENSIVE and they don't carry themselves like they are snoot for hire heiress keeping their pettiness busy. Go out there and learn a lesson in sales and humanity. ROAD TRIP for me from the Cape. Because I'm too lowlife of a retired mom for PB Mashpee.

I went into the store trying to find a duplicate pillow to one I had previously purchased from PB…read more I wouldn't say it was a team meeting but all the employees were huddled together in the front of the store. No one greeted me or bothered to break away from their discussion to offer assistance. I walked through the entire store and still they huddled. I left without a pillow and without assistance. They have nice products. Fairly high prices. And a lack of service at this particular store.

FabVilla - giftshops - Updated May 2026

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