Bought a Lodge 9x13 cast iron casserole today, came to$67.99 with tax. Lodge BW13C…read more Checked Lodge website, on sale for $39.95. Checked Amazon, $39.95 free shipping. Checked Eastmans website, shows a price of $49.95 which is the actual Lodge list price. I won't buy time from these rip-offs. BEWARE PRICE GOUGERS!!

Eastman's is a private enterprise and also a community treasure. It is an old-fashioned hardware…read morestore where you can get all kinds of advice in regard to a myriad of issues. I went there the other day with a hose that had a problem with one of the ends. It took the man at the counter 30 seconds to look at the hose and another 30 seconds to fix it at no charge. It is always fun to go there and to just walk around and look at all the stuff. It has an ambience more akin to 75 years ago than today. Not only do the members of the staff want to help you, they actually know how to solve virtually any problem that you bring to them. This is one enterprise that Falmouth cannot afford to lose. It is something that we should all support.

This review is for the Main Street Kitchen part of the store. As I see with another reviewer, I,…read moretoo, had issues with their Dura Supreme product. The quality was a problem, and it was a painful process working with Main Street. The shelves within these cabinets were terrible. I could have bought cheaper shelving from Home Depot and they would have been of a far superior quality than what I paid loads of money for with Botello's store. Thankfully my contractor cared about the quality of what he installed and made me new, quality shelving. Unfortunately the hutch had glass doors and painted shelves so that needed to come from Dura Supreme (attached a picture to show example of quality issue). 6 lots of shelving later, 2 of which were the wrong color, and I now have shelving that is ok but not great quality. Some of the cabinets arrived with a weird film on the inside and a bottom corner of the oven area was not right, and the contractor had his people fix these issues as best as they could. We had to have 3 lots of pantry doors sent as 2 lots were the wrong size. And through this all the folks at Main street were on top of nothing so it all continued to drag out. All of this started with their sitting on ordering a color sample for 2 months and when finally ordered, it was the wrong color. This meant that the color held up starting as it delayed the order. Main Street continued with sitting on things from this point to the end. We were always told solving these issues were a top priority, but they never were!! 16 months after delivery of cabinets, which does not include the lost time in finalizing the color sample, we had the last of the bits to complete the kitchen. I requested a discount given the quality issues and the burden of the kitchen completion delay, not to mention the constant follow up required to even get things moved along as they were never on top of anything. Then to be told we should be satisfied but at the same time tell us "This is not typical for the cabinet line, and I have been speaking with Dura Supreme since receiving your email." This was the response I received when I sent an email in July that listed out all the quality issues we experienced. So we should pay typical prices for what is not typical??? Back in July we were told they were working on organizing an on-site visit from the manufacturer, but unsurprisingly, many months later and still nothing. No communication, absolutely nothing. These were not cheap cabinets and we deserved better from Botello's. It is clear they don't care about customer service or the quality of the product they deliver. I am grateful my contractor cared about quality and did all that he could to fix the problems of what was delivered but it was no thanks to Botello's. I highly recommend you look elsewhere and save yourself the frustration and grief.

The store has large readable signs overhead to lead you to the product you want. If, you don't…read morelocate it the staff is very helpful and will lead you to the product you seek, then stay a while in case you have more questions, beautiful

I have shopped at the store for many years but the store help isn't friendly or helpful anymore. I…read moreprefer True Value in Sandwich.

Customer service at it's best!…read more I needed some new door knobs for my kitchen. I was pleasantly surprised to see the vast assortment Anchor had. I found the perfect ones. Only problem is they didn't have enough. They called around and found some more for me and called me back. They would of had them sent to the store, but I needed them really fast. They called the other store, had them bag them up and had them waiting for me at the register when I went that day. Also, I love their choices of paint. The FINE PAINTS OF EUROPE, is amazing. What a finish!

Very helpful when needed, although one of the staff cut more of one key, and fewer of another key…read morethan we needed - but this was not an issue ultimately. And Osterville has provided great service during other visits over the years.

Great upscale hardware store in Osterville. They have gifts and usual hardware stuff. Great…read moreemployees. Connects to mercantile store and design store. Great Osterville one of a kind gifts and items.

Scott and his team do a great job! They are friendly and knowledgeable. They are always ready to…read morehelp solve your problem or answer a question. If they don't have an item, they will order it for you.

This store beats the big box stores hands down! I've been there several times and the staff is…read moremore than helpful, courteous, and friendly. I highly recommend this hardware store.

They determined by phone that they had the watch battery I needed. When I got there they made sure…read moreI got the right one. They opened the back of the watch, installed the new one and made sure the back closed. Fabulous!

Amazing selection and knowledgable staff ,last trip I needed a part to repair the toilet fill valve…read more.They had it ready at the counter !

If I ever want to get the worst customer service experience in the world, I just visit the Aubuchon…read moreHardware in Cotuit, MA. The employees couldn't care less if I was bleeding out on their doorstep other than they would have to put themselves out to clean up a mess.

Not particularly friendly. They have lost my rewards…read moreInformation 4 times and each time I have to start over. I shop there for the things I know they will have just so I don't have to drive to Hyannis. Frequently seasonal item's stock is low or sold out.

escellent inventory,very,knoweble with advice and Always ready to help,I drive past a closer…read morehardware to solve my needs

If you want an authentic Cape Cod hardware experience, you need to stop in here. This isn't a chain…read morehardware store, or big warehouse filled with things you'll never need, it's an old school hardware store. This is where our ancestors shopped for everything for their homes. From paint to cleaning supplies, and grills to tools, this is a must stop before you hit the warehouse.

Excellent service, all the workers there take there make sure you're getting the best deal, and are…read morereally nice.

Long time customer. Great hardware store. Incredibly well stocked with broad range of quality…read moreproducts. Staff is very friendly and very helpful. My "go to" store on the Cape.