If I ever want to get the worst customer service experience in the world, I just visit the Aubuchon…read moreHardware in Cotuit, MA. The employees couldn't care less if I was bleeding out on their doorstep other than they would have to put themselves out to clean up a mess.

Not particularly friendly. They have lost my rewards…read moreInformation 4 times and each time I have to start over. I shop there for the things I know they will have just so I don't have to drive to Hyannis. Frequently seasonal item's stock is low or sold out.

Awesome staff and has a wide variety of paints. They helped me color match my paint and picked out…read morethe perfect match. And it's really great that open on weekends - super convenient! Glad they are in our community.

Every time I go here I swear I won't go back. Better options in Osterville or Hyannis…read more Ownership really should have better expectations for customer service skills for the younger employees. Absolutely no sense of manners or customer service. I'm done.

I've been going here for 10 years. Great place with a large selection and helpful employees. It's…read moreclose to where i live and I've never had a bad experience here. They are very knowledgeable if you tell them what you are trying to accomplish. Not many small retailers like this left. Support local business.

Here's a review you could use:…read more --- I came to Bradfords Hardware Store in search of paint for my deck, thanks to Charlie in the paint department I had an outstanding experience. He truly is the Michael Jordan of the paint industry! His recommendations were a slam dunk and he went above and beyond to ensure I had everything I needed for my deck painting project. Charlie's expertise and helpful attitude made my paint selection process smooth and enjoyable. I would definitely recommend going to this store and getting assistance from Charlie for all paint needs!

Very helpful. Pleasant atmosphere Neat displays no…read moreclutter. Never a long line, always 2 people at the check out counter. The parking is always easy, location is just outside the Hyannis Main Street so no congestion.

The team at this location is super helpful. I went in looking for a specific kind of paint and the…read moreteam talked me through what I really needed. I admit, I needed a bit of hand holding and they could not be any more helpful. Thanks Mashpee Ace!

top notch customer service for even small items. They know their tools and how to choose what you…read moreneed.

Bob in the Hyannis Home Depot rental department deserves special recognition. Courteous and…read moreknowledgeable. We rented a steam vacuum cleaner for a couple days and Bob made sure we understood all the switches and functions before we walked out the door. He also made recommendations on the specific liquid cleansers we bought. Bob is the kind of guy you hope you find when you walk into an establishment and need to select a tool for the job. If Home Depot is handing out bonuses for customer satisfaction, we nominate Bob. Home Depot was our second stop that day - first stop was with a seemingly well-stocked tool rental establishment closer to us - but once we started asking questions the guys working there realized they didn't have the correct accessory hoses needed for stair cleaning - and their price was also considerably higher than Home Depot.

If you order lumber curb side they will give you all the trash lumber! Not to mention they will…read moreleave your order outside and unattended if you run in for a second between the tools and lumber I bought it was over $1,000 they left outside unattended and signed as if I received my order without my permission.

This review is for the Main Street Kitchen part of the store. As I see with another reviewer, I,…read moretoo, had issues with their Dura Supreme product. The quality was a problem, and it was a painful process working with Main Street. The shelves within these cabinets were terrible. I could have bought cheaper shelving from Home Depot and they would have been of a far superior quality than what I paid loads of money for with Botello's store. Thankfully my contractor cared about the quality of what he installed and made me new, quality shelving. Unfortunately the hutch had glass doors and painted shelves so that needed to come from Dura Supreme (attached a picture to show example of quality issue). 6 lots of shelving later, 2 of which were the wrong color, and I now have shelving that is ok but not great quality. Some of the cabinets arrived with a weird film on the inside and a bottom corner of the oven area was not right, and the contractor had his people fix these issues as best as they could. We had to have 3 lots of pantry doors sent as 2 lots were the wrong size. And through this all the folks at Main street were on top of nothing so it all continued to drag out. All of this started with their sitting on ordering a color sample for 2 months and when finally ordered, it was the wrong color. This meant that the color held up starting as it delayed the order. Main Street continued with sitting on things from this point to the end. We were always told solving these issues were a top priority, but they never were!! 16 months after delivery of cabinets, which does not include the lost time in finalizing the color sample, we had the last of the bits to complete the kitchen. I requested a discount given the quality issues and the burden of the kitchen completion delay, not to mention the constant follow up required to even get things moved along as they were never on top of anything. Then to be told we should be satisfied but at the same time tell us "This is not typical for the cabinet line, and I have been speaking with Dura Supreme since receiving your email." This was the response I received when I sent an email in July that listed out all the quality issues we experienced. So we should pay typical prices for what is not typical??? Back in July we were told they were working on organizing an on-site visit from the manufacturer, but unsurprisingly, many months later and still nothing. No communication, absolutely nothing. These were not cheap cabinets and we deserved better from Botello's. It is clear they don't care about customer service or the quality of the product they deliver. I am grateful my contractor cared about quality and did all that he could to fix the problems of what was delivered but it was no thanks to Botello's. I highly recommend you look elsewhere and save yourself the frustration and grief.

The store has large readable signs overhead to lead you to the product you want. If, you don't…read morelocate it the staff is very helpful and will lead you to the product you seek, then stay a while in case you have more questions, beautiful

Great gift shop in Osterville. Huge store with a lot of high quality gifts like cape cod books,…read morepottery, etc. Friendly employees. Nice place. This store connects to the hardware store and design store. Fun place to look around.

One of my FAVORITE PLACES in Osterville. Expensive and exquisite. The staff is deliciously…read morefriendly, refreshing and know their stuff. It's hard to walk in and not get something. Well organized and very tastefully curated, you will find something to delight you and stock up your home! They will help out with delivery, pick up, anything you need. And their different collections are simply crave worthy! I want almost everything!!!

I've shopped at HFT stores before, so I was familiar with their vast array of inexpensive tools,…read moreand a spattering of well built ones, too. Their prices are always pleasing, sometimes amazing. This store seems to have two issues when I visited. The OBD2 tools I was looking for were all out of stock, with only one rack space, though their catalog lists three handheld types. Two weeks before the next shipment. And the labels on some sale items were not clear that as an "outsider" I couldn't buy at the listed price. Kind of like a partial warehouse club. Overall, though, it's still a great place to shop, and the clerks were helpful. One even let me use the smartphone coupon belonging to the customer in line before me!

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.