Very helpful when needed, although one of the staff cut more of one key, and fewer of another key…read morethan we needed - but this was not an issue ultimately. And Osterville has provided great service during other visits over the years.

Great upscale hardware store in Osterville. They have gifts and usual hardware stuff. Great…read moreemployees. Connects to mercantile store and design store. Great Osterville one of a kind gifts and items.

This review is for the Main Street Kitchen part of the store. As I see with another reviewer, I,…read moretoo, had issues with their Dura Supreme product. The quality was a problem, and it was a painful process working with Main Street. The shelves within these cabinets were terrible. I could have bought cheaper shelving from Home Depot and they would have been of a far superior quality than what I paid loads of money for with Botello's store. Thankfully my contractor cared about the quality of what he installed and made me new, quality shelving. Unfortunately the hutch had glass doors and painted shelves so that needed to come from Dura Supreme (attached a picture to show example of quality issue). 6 lots of shelving later, 2 of which were the wrong color, and I now have shelving that is ok but not great quality. Some of the cabinets arrived with a weird film on the inside and a bottom corner of the oven area was not right, and the contractor had his people fix these issues as best as they could. We had to have 3 lots of pantry doors sent as 2 lots were the wrong size. And through this all the folks at Main street were on top of nothing so it all continued to drag out. All of this started with their sitting on ordering a color sample for 2 months and when finally ordered, it was the wrong color. This meant that the color held up starting as it delayed the order. Main Street continued with sitting on things from this point to the end. We were always told solving these issues were a top priority, but they never were!! 16 months after delivery of cabinets, which does not include the lost time in finalizing the color sample, we had the last of the bits to complete the kitchen. I requested a discount given the quality issues and the burden of the kitchen completion delay, not to mention the constant follow up required to even get things moved along as they were never on top of anything. Then to be told we should be satisfied but at the same time tell us "This is not typical for the cabinet line, and I have been speaking with Dura Supreme since receiving your email." This was the response I received when I sent an email in July that listed out all the quality issues we experienced. So we should pay typical prices for what is not typical??? Back in July we were told they were working on organizing an on-site visit from the manufacturer, but unsurprisingly, many months later and still nothing. No communication, absolutely nothing. These were not cheap cabinets and we deserved better from Botello's. It is clear they don't care about customer service or the quality of the product they deliver. I am grateful my contractor cared about quality and did all that he could to fix the problems of what was delivered but it was no thanks to Botello's. I highly recommend you look elsewhere and save yourself the frustration and grief.

The store has large readable signs overhead to lead you to the product you want. If, you don't…read morelocate it the staff is very helpful and will lead you to the product you seek, then stay a while in case you have more questions, beautiful

I purchase 3 products from New England Grill and Hearth. Worked with the owner as i live long…read moredistance from my second home in Rhode Island. The owner provided a best in class, service experience. He guided me through the many options of an indoor gas fireplace, an outdoor gas fireplace, and a gas grill that is connected to a gas line on my property. All three products were delivered to my home as they arrived in his store. Very happy with product and service!!

I have been a customer of this business for years, both in my personal capacity and as a design…read moreprofessional. The owner, Saleem Magriby, is the embodiment of why small independent businesses are the backbone of America, and why we need to support small businesses like his. NEG&H strives to provide the widest selection of quality in its Grill and hearth product offerings and best of all, service. When you have a problem, all you have to do is pick up the phone. Saleem is there, not some 20 year old behind the counter who doesn't know much about the products, to answer your questions and give you the best advice on solving your problem. The service they provide does not end when you sign the credit card slip, it marks the beginning. You can't go wrong here.

This place is great! Due to covid a lot of places are backordered for grills…read more I called breakway and got great advice about which grill would work best for my needs. They had the grill in stock and for 10% more than going to a box store they delivered it to my house , showed me the how to use the grill , tank filled and turned it on to season it up! Oh yeah, they took my old grill away too! It literally came faster than a pizza delivery. A pleasure to do business with people who still care about their products. Thanks again breakaway!

Looking to replace my BBQ and decided to check out Breakaway. Best idea ever. The sales person was…read morenice and knew all the different models. It was fun looking at all the different ones already assembled. I bought a Weber and it was delivered the next morning. They took away my old one and made sure it worked. The next day I noticed that the cover would rub every time I moved it so I called Breakaway and they sent 2 people and a truck full of parts the same day. After figuring out the issue they change the top cover on the spot...ahhhh...happy customer.... Thank you so much...

Look no further. Lu knows his stuff, will fix things someone else messed up and may just be the…read morenicest professional I've ever dealt with. I didn't know that there was anyone else that did business this way. You will want to invite him for dinner when he has finished fixing your grill. I recommend Alltown gas grills wholeheartedly.

Knowledgeable and very helpful service. Lou takes pride in his work and business. We appreciated…read morehis willingness to fix an ignition on our Weber grill.

Wow- Stan & Paul's are geniuses! I appreciate how when I called to request a home visit to fix my…read moredishwasher that they took time to troubleshoot on the phone a helped me fix my dishwasher for free! Then the staff went through troubleshooting and preventative measures to keep it running well. I will definitely call them in the future. Glad they were recommended to me by my mother in law who has also only had good experiences.

Bought a washer and dryer after fourteen months the dryer gave me trouble in October its now…read moreDecember and the dryer isn't fixed and I have water damage because the repair techs from GE came out and disconnect my return hose to the washer so my kitchen floor was flooded, Stan and Paul's didn't try to help, it once was a reputable company, but not any more. they advertise as a sale and service company but they are not.

They were available fairly quickly. They came when they said…read morethey would. They were quick. They got the job done. They were not the most expensive.

I purchased a Kozy fireplace from Paul. His attention and the service staff have been excellent…read more The fireplace itself is the centerpiece to our family room and is operating perfectly. I would do it again.

I thought I could educate myself and make myself an expert on my grill purchase. I had owned…read moreexpensive Lynx and Saber grill in the past and they didn't hold up costing big bucks in repair and down time. Mary knows her stuff. She figured out my real needs and showed me all the options. We eventually settled on a Weber option that gave me everything I needed at a lower price point. It was delivered set up and ready to go with full tutorial--they even took my old tank of a grill. I can't recommend Mary and her team enough!

Thank goodness for the experts at The Bar-B-Que Barn - they saved our BBQ this weekend!…read more I have an extremely old Skyline Series Weber grill, and when we ran out of propane the new tank didn't fit the hose on the grill. A trip to Home Depot yielded an adaptor that didn't fit, and with 3 hours till BBQ time, I was getting desperate. I called The Bar-B-Que Barn and spoke with one of the guys there, and when I described the problem he knew exactly what I was talking about and how to fix it. I ran over to their store in Arlington and in five minutes he had produce the piece that I needed to convert the hose on my old grill into one that would fit a standard propane tank, and even put some sealant on the piece so it wouldn't leak when I installed it. He gave me a quick tutorial on how to perform the minor surgery needed to install the new piece and told me to invest in a 9/16ths wrench and I was on my way. After arriving home, I was able to fix the grill in less than five minutes, and thanks to The Bar-B-Que Barn, when 20 guests showed up for dinner the grill was cookin'! If you live in Arlington, Cambridge, Somerville, or anywhere in the surroudning area, I highly reccomend a trip to The Bar-B-Que Barn to fill or exchange your propane tank or stock up on grill accessories! They might even offer you a hot dog fresh off the grill while you are there :)

I requested a service assessment for my clothes washer which completed a rinse cycle but then made…read morestrange noises. The following day (Sunday) was a "top ten worst" snowstorm and only essential workers were allowed on the road. Tuesday morning Chris arrived at 7:30am, ordered parts and gave me an estimate. Parts arrived on Thursday. And my machine was running before 11am Friday! I was pleased beyond words. I originally called Crane Appliances from whom I purchased my washing machine. I called them twice and they never responded to my calls.

Refrigerator was making a loud noise several times an hour making it difficult to sleep. Called on…read morea Saturday during business hours but could only leave a voicemail. Contacted me by email and set up an appointment for diagnosis five days later ($179). Technician said it was cooling fan and would need to order parts. Was invoiced for parts the same day ($329). Parts took 12 days to arrive. Technician replaced cooling fan and left - noise started up again immediately . Called twice but could only leave a message. Tech called that afternoon and told me nothing more could be done and I would need to buy a new appliance and that parts would be refunded but diagnosis and labor would be charged. Took over 2 weeks to receive check for parts that did not cover shipping. So paid for a misdiagnosis and labor and shipping for unneeded parts. Was able to have another company come out , identify the problem and fix it. No diagnosis fee. No upfront charge to order parts. No payment until fixed. And correctly identified the problem. Have called the company that referred this business to me to tell them to stop referring this business.