I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

The associate Jack at this particular Ace Hardware is super knowledgeable....and attractive. He…read morealways knows just what I need to fulfill my desired project. I would recommend him to any customer.

I came into the store in a pinch, for a very random, specific bolt for my bike saddle for which the…read moreoriginal bolt broke. Long, boring story but I basically needed a new bolt so I could ride my bike home to South Dartmouth, otherwise I'd be looking at a v long and expensive Uber ride lol. I'm sorry to say I don't remember the guy's name who helped me but he found exactly the bolt I needed and I was out of there in 3 minutes and only ~50¢ poorer. Fantastic service, great location and the store was PRISTINE!

I have shopped at the store for many years but the store help isn't friendly or helpful anymore. I…read moreprefer True Value in Sandwich.

Customer service at it's best!…read more I needed some new door knobs for my kitchen. I was pleasantly surprised to see the vast assortment Anchor had. I found the perfect ones. Only problem is they didn't have enough. They called around and found some more for me and called me back. They would of had them sent to the store, but I needed them really fast. They called the other store, had them bag them up and had them waiting for me at the register when I went that day. Also, I love their choices of paint. The FINE PAINTS OF EUROPE, is amazing. What a finish!

We have shopped at this store for years and I have found Dale and his staff to be very helpful…read more They always remind you to get credit on your rewards card and they do a great job mixing paints and cutting window shades to size. This store is everything that you would expect from a neighborhood hardware store. Since they have expanded the store, the selection and display areas are much better. I look forward to many more years of shopping here.

I've gone here a handful of times or so in the last year, and I've been polite and courteous every…read moretime, and I get nothing but empty customer service. The first time I got a gas can and an axe before a hurricane , and I was questioned like it was an Law and Order episode. (Axe is great, I've been clearing dead trees ever since). Sure they ask me what I'm looking for, but when ever I've tried to explain, it's like I've somehow burdened them, and today got a sarcastic response. I'm sorry, when I buy flashlights, gas cans,seeds, light bulbs or yard tools, the bare minimum you could provide is a positive attitude, I'm simply someone taking advantage of the convenient location, but at this point I'm willing to drive a little further to avoid people bitter in their career path. I understand there's the regulars that either actively get supplies for their business or come in more , but I've been there as a customer, and it's not going to happen again because I never leave there feeling like I should have been there in the first place, so I guess it's a non-issue. Don't have what I'm looking for? Try looking in to where I could find it instead of making an unintelligent and sarcastic joke about you not carrying it. I had to tell them where I would look next.

The team at this location is super helpful. I went in looking for a specific kind of paint and the…read moreteam talked me through what I really needed. I admit, I needed a bit of hand holding and they could not be any more helpful. Thanks Mashpee Ace!

top notch customer service for even small items. They know their tools and how to choose what you…read moreneed.

Bought a Lodge 9x13 cast iron casserole today, came to$67.99 with tax. Lodge BW13C…read more Checked Lodge website, on sale for $39.95. Checked Amazon, $39.95 free shipping. Checked Eastmans website, shows a price of $49.95 which is the actual Lodge list price. I won't buy time from these rip-offs. BEWARE PRICE GOUGERS!!

Eastman's is a private enterprise and also a community treasure. It is an old-fashioned hardware…read morestore where you can get all kinds of advice in regard to a myriad of issues. I went there the other day with a hose that had a problem with one of the ends. It took the man at the counter 30 seconds to look at the hose and another 30 seconds to fix it at no charge. It is always fun to go there and to just walk around and look at all the stuff. It has an ambience more akin to 75 years ago than today. Not only do the members of the staff want to help you, they actually know how to solve virtually any problem that you bring to them. This is one enterprise that Falmouth cannot afford to lose. It is something that we should all support.

Your employee, Katie R., was extremely helpful when I came in for painting supplies. She helped…read morewith color selection and made sure I had all the supplies I needed to complete the job. TY Katie

There are plenty of employees here, but none seem to be wanting to help. By the time I got to the…read moreregister, I had one person tell me it would be just a moment, then another cashier came up, looked straight past me (a woman) and told the man behind me in line he could take him next. Maybe this place is fine if you're a man, but if you're a woman find somewhere else. Even if this hadn't been my experience, two employees were bickering at the front desk with one saying how stressed out he was by everything happening and had his head between his hands, leaning on the counter.