I rented a unit for 3 years and was extremely satisfied - everything is clean, well organized and…read moretaken care of, and very reasonably priced. I especially want to thank Denise and Wade for the wonderful service. The lease I had with U-Store was one of the greatest experiences ever. I'm so sorry I can't continue the lease, but since I have to give up my staging business I just didn't have a choice. They went above and beyond and helped me with all my questions and concerns. A good example was when they found I hadn't locked my unit properly that same day - I could have lost all my inventory!! It just shows they care about their work and about their customers. I always felt I was in good hands, plus they've both been a joy to work with. Denise and Wade were always polite, welcoming and happy. I highly recommend this business!! I sure hope I can use this business again in the future.

Been using this location for 4 year. Wade has been awesome. They have accommodated our needs year…read moreafter year. We only need the storage while gone for the summer. Every year we have a new set of needs. We have found the units clean and very reasonable in price. The are easily accessible via our Otterbein location.

There prices have gone up quite a bit - just this last month my rent raised $66. No heads up. No…read moreemail. No notice. A straight $66 increase - with no reason stated. The unit itself is decent. They have handcarts that are free to use and that's a nice gesture. However, loading and unloading are a pain because you need to put in your code each time you come in and out - and if you're literally in process of moving from the dock to the unit, the door needs to be closed in between each run (this happened when the moving company I hired was moving me in - even though they had their guys in the truck on the dock, the door couldn't be propped open while they loaded into the unit.) This means you'll need to be at the door letting your movers in and out the entire time because the door opens by bluetooth code only. Really a pain when you likely will need to be at your unit organizing / directing where things go. Another big negative - they have motion sensor lights above the units. So when you're in your unit, and you're reorganizing or looking for something, roughly every 30 seconds the lights will turn off above you. You'll need to motion them in just the right way to get the lights to come back on. VERY inconvenient. I asked the property manager at the front desk what the deal with that was and she simply said "sorry, we can't do anything about it." You... can't put properly functioning lights above the storage units? The one you're raising my rent on for $66 out of the blue for? Come on now... I don't recommend this storage unit.

Shout-out to Anthony at Baltimore's Clipper Mill PS. I was chaotically trying to single-hand a…read morebunch of big, heavy, awkward stuff. I'm leaving mattresses by the elevator. I come trundling back with an over- and awkwardly loaded cart. Stuff falling off, bonking the walls. With no detectable attitude of, "You dumbass" that I deserved, Anthony offered to help and did--for about ten minutes, until my cargo and I were packed safely into the elevator. Later, because this is the kind of day it was, I broke the key off in the lock. Anthony smilingly to the rescue again. With a paperclip, a few deft taps, and well-placed fingernails, he coaxed the key carcass from its sarcophagus. He sold me a new lock and said If I can retrieve the other key and return it with the lock I can return the one I bought. His manner is gentle, genial, professional. I would recommend this facility--which is also clean and well-run--to anyone for whom it's remotely convenient.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Great customer services! Prices are a bit higher than same…read moreproducts elsewhere. However the business hours and location makes it reasonable.

Great place to store, decent prices. Great location. Friendly staff. You can also buy packing…read moresupplies. Will recommend.

Thieves. Ignorant people working there…read more Liars. No customer service. Will never recommend or use!

From the owner: Friel Self Storage is located in Easton & Queenstown, MD…read moreClimate-controlled units, video surveillance, outdoor parking, and much more.

Great facility great staff Climate controlled…read moreAccess controlled Not too busy Clean rooms

Absolutely horrible, you can't get into your unit and the rate increase is 100%, please be advised!…read moreI received an automated message from Emily with no way to reach Emily. I would like a call back if possible please and thank you.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Top notch facility, with a very professional staff and very clean facilities. I had the choice of…read moremuch closer storage facilities, but went with Telegraph for their reasonable price and professional appearance. I was not disappointed. When I signed up, the manager gave me a realistic recommendation and did not try to upsell. The automatic payment system was very efficient, and check out could not have been easier. Every time I went, the building was very clean, with perfect climate, and I always felt safe in there with my kids. Separately, they offer great prices on moving supplies and great recommendations on moving support.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Movers did a very good job was very careful with my furniture. Excellent job. I recommend this…read moreplace!

I should've listened to the reviews on this company that were so low. Unfortunately, we were in a…read morepinch needed to move quickly after another moving company canceled. I spoke with someone on the phone who gave a low quote, had immediate availability, and I understood the terms of the quote which were they charge a full hour just to come to your house for travel and then a two hour minimum. Our move went two hours over the minimum. This was not helped by the fact that they insisted on taking their time to wrap everything in plastic wrap even when we had some cheap stuff that we said just throw it on the truck we don't care, and disassembling things that really didn't require it. Our house was only 900 square feet and we did not have all that much and were moving less than a mile away, not across the state or country. We had to finally stop them and say this is getting to be too long and decided to dismount and move our TVs and bed frames by ourselves the next day. We were fine with paying for the extra two hours. Then comes the surprise: A $400 FEE FOR MATERIALS. What materials? Plastic wrap and packaging tape, and I suppose depreciation on their moving blankets? Seriously folks, this company will get you one way or another. Make sure that you have wrapped up everything yourself. Their workers were personable and hard-working, but the business model here is to ensure you go over the two hour minimum and to charge an exorbitant rate for materials. Do not be deceived on the phone when making the initial appointment by their very knowledgeable and reassuring booking staff. That's why I thought a two star rating must have been a mistake. I was talking to a real person. The text messages that were sent seemed to have prepackaged responses and I ask if I was talking to a bot they said no. They claimed their Yelp rating is low because they "don't pay for reviews like other companies." Well, I'm a real customer and have paid dearly to provide you, the unwitting consumer, with this review. Moving is stressful enough. Getting ripped off is just insult to injury. Their phone number will come up as spam on your phone, and if you've made it this far reading this review, you can understand why. If you're desperate and have lots of cash to burn, this company will be great. However, avoid if you can!