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    EZ Storage

    2.0 (11 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    This place has rats and termites

    not sure where my review went.. probably got taken off because i mentioned that this place has Rats, Termites, spiders, etc. Communication takes forever, resolution of problems take even longer, and are wholly insufficient. My pregnant wife let the lady at the front desk know that there was a dead rat in our storage, and she replied "Well I'm not touching it!" I ended up touching it. After I had moved all my stuff out, swept out the pile of rat poop, and mopped the floors, they then came and asked if I needed help cleaning. Too little, too late. Their response to the termites was using a topical, spot spray. I spoke with Terminix and they said spot sprays do nothing. The only solution would be tenting. They did not have the decency to tell neighboring units about the rats and termites. They did not have the decency to correctly address the problem, because that would have cost them too much money. It's a storage unit business. How hard can it be. Basically the only responsibility is the building not falling down, not having termites or rats, and not burning down. (By the way, no fire sprinklers anywhere)

    Termite droppings

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    5 months ago

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    11 months ago

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    3 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    12 years ago

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    12 years ago

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    8 years ago

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    13 years ago

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    11 years ago

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    Public Storage

    Public Storage

    (60 reviews)

    There is rats rummaging through the units here. Destroyed personal items. Communicated with…read moremanagement and nothing was done nor reached out to with the issue.

    I have used the Fullerton location storage facility for many years and, having worked with several…read moredifferent managers over time, I was generally satisfied with the service. However, I am extremely disappointed with the recent administrative handling of my account. I properly ended my contract, completely removed all of my belongings from the storage unit, and finished all necessary discussions with the manager regarding the contract termination. Despite this, after the contract end date, the rental fee for the following month was automatically charged to my account. In addition, I later received a billing notice for the rent for the month after that. To receive a refund for these incorrect charges, I met with the manager multiple times and made several phone calls. I was told that the issue would be handled automatically. However, even after two and a half months, I have still not received any refund. I have visited the office several times and attempted to call repeatedly, but it was very difficult to reach anyone. I even sent a written letter directly to the office, yet I was unable to receive a clear or accurate response. Only today was I finally able to speak with customer service, and I was told that the refund could not be processed due to a "key lock issue." This explanation is very difficult for me to understand. For two and a half months, I consistently contacted your office and requested a refund, yet neither the office nor the manager ever provided clear information or explained that the refund was delayed because the unit could not be accessed due to a missing key. It is also hard to understand how Public Storage does not have a master key, or why the unit had to remain locked and inaccessible because of this issue. Even when I offered to personally hire a locksmith to open the unit for inspection, I was told that this was not allowed. Overall, I am extremely disappointed with the service and the lack of clear communication throughout this entire process.

    EZ Storage - selfstorage - Updated May 2026

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