Pouch Self Storage is awesome. After a bad experience at another storage company we came here and…read morethey have been incredibly helpful, kind, and easy to work with. The free moving truck service was super helpful. Paul was great and answered all of our questions. Manny signed us up and did a great job and was very knowledgeable!

I've had an excellent experience with this storage facility. Security is clearly a top priority,…read morewhich gave me complete peace of mind knowing my belongings were safe at all times. The property is clean, well-maintained, and professionally managed. Everyone is friendly, knowledgeable, and always willing to help with any questions or concerns. Their customer service is outstanding, and Jesse made the entire process easy and stress-free.

Ms. Arlene and Mr. Greg from the front had the best service Ive had! Super friendly, informative,…read moreand professional. Had no issue with anything during my time using their facility, definitely would recommend!

For 7 months my self storage space charged me for insurance when I had renters insurance, and they…read morehad been given a copy of it three times. The last time I spoke with them, they told me they would not refund that money and they called it a secured lease, which it is definitely not. It's insurance for the unit. Renter beware! They are not honest in their dealings. They will charge you whatever they want And try to lie about it.

Absolutely, not a good start. Questionable sales tactic…read more If you reserve a unit for a discounted cost and come in to look at the unit first, they will charge you the higher "in-person" rate and will increase it by $20. So what you have to do is look at the unit. Run to the parking lot and then call them over the phone so it's technically over the phone to lock in the rate. What they're trying to do is have you pay for a unit blindly first. They'll offer you "a refund" if you don't like the unit. What have we allowed corporations to do? Dear Lord. Cancelling reservation after reading these other Yelp reviews about break-ins and price hikes. The rigidity of the rep on the phone was already a red flag. Maybe I should thank her for raising it.

I rented here and even though they give you that move in discount , they try to find a way to get…read morethat money back . Manager Redd- is a Crook Tried to charge me $200 because the toilet wouldn't flush and there was no toilettes available to us. That's the same amount of discount I got when I moved in $200 I moved in and asked the office to look at the space above that isn't fully caged in . And Redd got mad at me for asking that of him to move me or secure my storage unit that no one next to me can climb into my unit . They did nothing about it , and 1st chance they got told me I had to move out and they don't have to tell me a reason why . I don't violate anything , store illegal items, live there or have anything living or poison in my unit , they cancelled me and only gave me 13 days to move out . I'm seeking legal advice because this was wrong and inconvenience for me to do . I paid on time every month but this manager had it out for me . He wanted to charge me $200 because the toilet wouldn't flush in the building and there was no toilet paper to use I closed the door so no one used the unit I was in there 2 minutes but he claimed I made a mess in the bathroom In 2 minutes time . No paper no trash mirrors not broke but wanted $200 from me ?? For what ? It's not my fault your toilet didn't flush when I urinated inside the toilet bowl . And couldn't flush it .

We really recommend this place very friendly helpful clean place have good size on spaceread more

Called in the afternoon and was helped by Andrea who showed me a unit perfect for my needs that…read morevery day! Thanks Andrea!

Joan has the best customer service friendly helpful... the actual place is clean …read more... Thanks for all you do Joan you're greatly appreciated

Met with Jo Ana when we got onsite. Super helpful and friendly service. Was able to find a unit…read morethat fit us best. She even helped with the future moving process to make it as easy as possible. Even assisted with providing their company's moving truck to help with our move which saved us a hassle of renting a truck. The pricing was within budget and the fact that monthly rent isn't constantly increasing is a HUGE BONUS. So happy we made the change. Thanks Jo Ana!

Reasonable, clean, well lit and friendly front desk. They have a nice discount on first three…read moremonths. Thank you!

Not clean, unfortunately all my items were dirty and soiled with rat feces and urine... I had a…read more$5000 bed in there that got completely ruined! I let them know of the problem. I even took pictures, but nothing was ever done..., I cleaned it myself only to have it get infested again. And no, we don't store food items... Who does that??

I been renting a parking space for my trailer for over a year.. Rosa has always been super friendly…read moreand helpful whenever I had questions or need anything.. They keep the facility clean I have never had any problems with my trailer park there. Keep this place in mind ever need a parking space the prices are very reasonable..

We're pleased with our experience here. We got a good unit with easy drive up access, and the staff…read morehas been helpful and accommodating.

There is rats rummaging through the units here. Destroyed personal items. Communicated with…read moremanagement and nothing was done nor reached out to with the issue.

I have used the Fullerton location storage facility for many years and, having worked with several…read moredifferent managers over time, I was generally satisfied with the service. However, I am extremely disappointed with the recent administrative handling of my account. I properly ended my contract, completely removed all of my belongings from the storage unit, and finished all necessary discussions with the manager regarding the contract termination. Despite this, after the contract end date, the rental fee for the following month was automatically charged to my account. In addition, I later received a billing notice for the rent for the month after that. To receive a refund for these incorrect charges, I met with the manager multiple times and made several phone calls. I was told that the issue would be handled automatically. However, even after two and a half months, I have still not received any refund. I have visited the office several times and attempted to call repeatedly, but it was very difficult to reach anyone. I even sent a written letter directly to the office, yet I was unable to receive a clear or accurate response. Only today was I finally able to speak with customer service, and I was told that the refund could not be processed due to a "key lock issue." This explanation is very difficult for me to understand. For two and a half months, I consistently contacted your office and requested a refund, yet neither the office nor the manager ever provided clear information or explained that the refund was delayed because the unit could not be accessed due to a missing key. It is also hard to understand how Public Storage does not have a master key, or why the unit had to remain locked and inaccessible because of this issue. Even when I offered to personally hire a locksmith to open the unit for inspection, I was told that this was not allowed. Overall, I am extremely disappointed with the service and the lack of clear communication throughout this entire process.