the worst company to deal with all hidden charges in contracts, when I signed on with Paraco they…read moreused the regulators from the previous tanks which were NOT theirs the were leased from Smith and Sons, when Smith and Sons picked up their tanks their regulators were missing , they picked up their tanks at NO charge but wanted their regulators the Paraco used,..Paraco would make good for them so I as the customer had to pay for them to Smith and Sons...I changed over to Blue Ox in November for better pricing , This is now April and Paraco tanks are still here we called many times asking for them to pick up the tanks, they are charging us 750.00 to pick up the tanks , they said because there is 20%gas they have to drain it, when I asked BLUE OX theirb policy they DONT charge for pick up now matter what gas is left, stay away from Paraco they are terrible

Thank you Paraco for coming to save my furnace and heat. A part broke in my furnace and luckily…read moreyour emergency worker Gordon came with a truck filled with parts and my heat was restored. I appreciate your emergency service and sending such a nice and competent repair person.

Technician Pete was wonderful! Quick, consise, looked at all aspects of my furnace and diagnosed…read morethe problem quickly after 2 handymen and a furnace technician - Paul from oneonta office didn't. Thank god!

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

Customer Care in frigid weather in Otsego County: Monday at 8:00 AM we ordered oil to be delivered…read morein "3 business days - the day of order doesn't count." But Tuesday we ran out of oil @ 8:00 AM. So we swore a little and paid an extra $199 to have a "special delivery" After a full day of freezing, Blue Ox drove 1 mile down East River Road from Weavers Farm Market, where they regularly deliver oil every Tuesday. It was 6:00 PM. The "special delivery" was a 1 mile detour of their route at the end of the day. I feel Blue Ox took advantage of us - I feel that the Blue Ox schedulers don't give a f*ck about customers (Weaver's is 1 mile away and gets oil every Tuesday - how much effort to add our address to the delivery) Blue Ox didn't do anything "special". And that said -- $199 for delivery at 10:00 AM would have been acceptable. Paying $199 for 10 hours of misery is not acceptable. When complaining -- Blue Ox said "All we guarantee is same day delivery." -- I would like to SWEAR at them mightily -- but I need their oil to get through these horrible winters/

Im not giving them a star. I had to, to make this post...My friends who are disabled called them…read morefor a tech to come out and just light her furnace from being shut off during the summer months. NOPE!!! They want $400. for their service fee. $400 bucks!!! She even asked if she would get the money back if nothing happened to her furnace (which she bought from them 3 yrs ago and doing monthly payments) during winter months. Nope, dont get that back. WOW, she even said being with them for 10 years never had such a hassle from these money grabbing company. Leaving these people in the cold!!! What a great company ...smh...Illegal also leaving them cold :( Dont buy from them. Let them drown from their money grubbing hands!!!

Very responsive and great to work with. Franz is a great guy and very accommodating…read more Highly recommend!

Their service is absolutely great. I needed propane because the power was out and my emergency…read moregenerator was running for so long. I called and they came within a matter of hours. I can highly recommend Valley Propane.

if you want god awful service choose Suburban Propane. besides being one of the most high priced…read moreoption, they also have inexperienced technicians. The first mishap was the tech never turned the valve back on after a fill. This caused extreme distress to my 6 month old brand new HVAC system. The pipes were swelled beyond belief and now this brand new system has be compromised. the office called to reschedule a refill only to be disrespected by the driver Craig who spitefully refused to fill claiming he was annnoyed we complained to his boss. now we are almost 10 hours out. at 1% propane left again putting my brand new HVAC system in extreme distress. This is the worst company ever!!!

Am on call before delivery. never called. sent truck and delivered 26.4 gal @ 5.99 gal plus…read moredelivery transportation fee and safety fees additional 22.00 +-. and never got call back when disputed. Not the first time either. Jumping ship.

I have been using Broedel Energy for my fuel oil and propane needs since they went into business…read more Their prices have always been good and fair and their service is the best at all times. I strongly recommend Broedel Energy to everyone!.

From the owner: Broedel Fuel Group is your locally owned energy provider. Each day we strive to uphold our motto…read morewhich is, "From Our Family to Yours." Headquartered in Hubbardsville, NY, we provide delivery of Propane Gas, Fuel Oil, Kerosene, Diesel Fuels, and Gasoline to the local communities in Madison, Oneida, Chenango, and parts of Herkimer and Otsego Counties. We pride ourselves in offering unparalleled customer service, timeliness, skill, and affordable pricing. We keep both homes and businesses warm with our heating fuels. No matter the size of your family, whether it is at home, business, or on the farm, let our family assist you with your energy needs.

Company refused delivery multiple times, despite the fact that I was running dangerously low during…read morerecord cold. Their excuse was that there was no clear path to the tanks. I totally understand the concept of driver safety, however, the driver only needs to walk 30' to reach my tanks from the paved, clean road. The driver REFUSED to walk through snow to get to my tanks; our area received over 20" snow, and my tanks are in my yard. They wanted me to shovel my yard!!! I ran out of propane 3 weeks ago because, even though I'm auto-delivery and pre-pay for my propane every year, they do not monitor it closely. I cannot wait for spring so I can change companies. DO NOT choose Paraco!!!!

We have used Paraco for over 10 years. The biggest problem is getting a delivery when we are low…read moreon propane.

We have been out of propane for a week and can't get an answer on delivery. With below 0 temps. And…read morebeing a senior makes for some inconvenience. You were paid up front too. I guess we will be looking elsewhere to a dependable service.

Left senior citizens without heat and hot water for 6 days. No resolution for two more days!!!!!!!read more

I am a brand new customer and called because I smelled propane outside of the tank. They told me to…read moreturn off the gas, and evacuate the house and they would send someone in an hour for emergency service. That was 5 days ago. I have called four more times, and each time the customer service representative apologizes for the mistake the last one made and promises me that somebody will contact me within an hour guaranteed and will be out that day. Today I spoke to customer service representative who both lied to me and said someone would call in an hour and be out today and for the 5th time no show, no call. I have no heat, no hot water and no ability to cook. Each time I called they advised me to evacuate their house, but where do they think that I'm supposed to stay with my four dogs while they no-show on the over and over again? This is supposed to be an emergency gas leak. If this is the way they respond to an emergency, I can't imagine with their customer services for regular non-emergencies. They've absolutely lost me as a customer. I don't understand how they could be so irresponsible with what could be potentially life threatening emergency.

After being a customer for several years and having a yearly argument with AmeriGas for price…read moregouging, now they automatically locked me into a contract at $3.35 per gallon for propane which is ridiculous. To get out of this fraudulent contract they want $150. So myself and two neighbors are getting rid of them. If they know you are a weekender from down state they gouge you. That's bad business. Good bye Amerigas