I am a brand new customer and called because I smelled propane outside of the tank. They told me to turn off the gas, and evacuate the house and they would send someone in an hour for emergency service. That was 5 days ago. I have called four more times, and each time the customer service representative apologizes for the mistake the last one made and promises me that somebody will contact me within an hour guaranteed and will be out that day. Today I spoke to customer service representative who both lied to me and said someone would call in an hour and be out today and for the 5th time no show, no call. I have no heat, no hot water and no ability to cook. Each time I called they advised me to evacuate their house, but where do they think that I'm supposed to stay with my four dogs while they no-show on the over and over again? This is supposed to be an emergency gas leak. If this is the way they respond to an emergency, I can't imagine with their customer services for regular non-emergencies. They've absolutely lost me as a customer. I don't understand how they could be so irresponsible with what could be potentially life threatening emergency. read more