No problem with the eye doctor (very good). However, the lady that handed out my glasses showed no…read moreinterest in adjusting my new frames. I asked her to, but she put it back on me. Rather than argue, I simply accepted the glasses out of the box with no adjustments. I simply planned to return in a week to have one of the other very skilled people fix any problems. Of course they don't fit, they hurt my nose and I'm mostly wearing my old glasses. This is nonsense. The same thing happened with my last pair of glasses. My bifocals were too high because the nose rests and frames were not adjusted out of the box. I returned and found that my nose rests and fames were completely wrong. With an adjustment by the more skilled help the issue was fixed. S Rindfusz

I had an extremely frustrating experience today, March 27 2026…read more I booked my appointment online and showed up on time, only to be told--after driving all the way there--that my appointment had been canceled. No call, no email, no notification whatsoever. When I asked why it was canceled, the receptionist said, "I don't know." Then it somehow got worse--she claimed that I had called and canceled my own appointment, which is completely false. Why would I go out of my way to drive there if I had canceled it? When I asked whether they notify patients when appointments are canceled, she again responded with, "I don't know if it notifies you or not." That level of confusion and lack of accountability is unacceptable. And then the only "solution" offered was to reschedule me for next Thursday morning. Why would I come back here after my appointment was canceled without any notification, only to be told it was somehow my fault? That's not a solution--that's doubling down on poor service. This was incredibly unprofessional from start to finish. Poor communication, inaccurate information, and zero accountability. I would strongly recommend going somewhere else.

The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

I have been going here for years and always had great experiences! I had an annual check up, then…read morewas required to have an eye exam for work the week after. They got me in ASAP Dr. Visel did the extra tests I need at no charge. Can't recommend the place enough! (An office dog is always a bonus as well).

Never again!!! $350+ after insurance. After two weeks of waiting for new glasses came with lens…read morewith no improvement over my old glasses. A new exam showed they had got the exam wrong. Also they went on to say lens they sold me would not be satisfactory for vision while driving and put in new lens in for additional $150 I will never return and hope you will think twice before visiting this business

I've been here a few times and everyone has been quite nice! Dr. Shafiemir is very kind and she…read moreanswered any silly questions I had. Ron helped me get my glasses and he was great. Over all nice and helpful staff :)

this was a place I had gone to for years when it was originally owned by Dr. Watsky . It was…read moretremendous. While , I really like the doctor here the office is a hard no! they do not answer their phone literally because they are short staffed. Even if you leave multiple messages after one weeks time, there was no return calls , the staff is pleasant, but they are clearly overworked! The doctor didn't really seem to care, but I don't think she owns it either. This is a corporate chain and run very poorly. The pricing they gave me on glasses was off by $200. even though they could see, it was written down in my chart they would not honor it because the gentleman that placed it did it wrong . I had to physically drive there and push a sale order on them since they would not return calls. I will be looking for a new optical place after almost 20 years.

Best people and a very high skill level. Steve and Mary are top notch. I have been going there for…read moreyears, went somewhere else for a couple of years when my insurance changed. Big mistake, they really know how to fit and adjust the glasses. They also have a great selection of new frames.

Went today after calling last week with no reply. Their windows are papered over with a sign that…read moresays closed effective immediately. All customer files have been transferred to Cook and Hayden. I went there, and they don't have my files. They completely shut down and didn't inform customers.

Made great glasses quite quickly. Explained what my insurance would cover and worked with me to…read moremake wise use of insurance. Was willing to put a new prescription into my own glasses frames I really liked.

First, the service was great. They were very helpful and the eye doctor was super. The ONLY issue I…read morehave is that I got a nice bonus coupon from my eye insurance for $100 off of a complete pair of glasses and Oearl Vidion would NOT honor it even though the coupon was FOR Pearl Vision.

Not a corporate store so no discounts even though you can schedule online with them don't waste…read moreyour time here just go to a place that doesnt lie to its customers to get them in the door