1. Gysel Optical

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    Brighton, MI

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    Gysel Optical

    5.0 (1 review)

    Services - Gysel Optical

    Eyewear fitting

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    2 years ago

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    SVS Vision Optical Centers

    SVS Vision Optical Centers

    2.8(48 reviews)
    0.8 mi
    •$$$

    No problem with the eye doctor (very good). However, the lady that handed out my glasses showed no…read moreinterest in adjusting my new frames. I asked her to, but she put it back on me. Rather than argue, I simply accepted the glasses out of the box with no adjustments. I simply planned to return in a week to have one of the other very skilled people fix any problems. Of course they don't fit, they hurt my nose and I'm mostly wearing my old glasses. This is nonsense. The same thing happened with my last pair of glasses. My bifocals were too high because the nose rests and frames were not adjusted out of the box. I returned and found that my nose rests and fames were completely wrong. With an adjustment by the more skilled help the issue was fixed. S Rindfusz

    I've had terrible experiences with SVS Brighton a while ago. about two years ago I gave them…read moreanother chance and i was pleasantly surprised they seemed to have change and i had good service. i had gotten contacts about a month ago, the other place had changed my prescription. The doctor was asking me about my contacts and i told her about the script. She told me she wanted to get a trial contact to see if i liked it, i had assumed she offered to try to get me to get my contacts from them. After the eye exam the person who does the picking out the frames, she said i had to pay $75 for the contact exam? I told her i didn't get a contact exam just a glasses exam, then i asked about the trial contact the doctor recommended? They told me you don't get the trial contact if i don't get another exam, which i just had done 30 days ago. I said the doctor didn't say anything, she told me about a special picture i could get of my eye for $39 and i did pay that. They didn't acknowledge what i said, disregard my situation. so when i pick up my glasses today, they basically tossed them to me in the box and said "bye!". The first time i picked up my new glasses, they were so nice, they gave a cleaning kit, extra cleaner, a travel kit, then they made sure the glasses fit and were comfortable. This time was much different, i just got the "bye!". So i wish i could go back and take back my praise, it would be that that visit was the anomaly and the poor service is the norm. Very disappointing and won't be back.

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    Gysel Optical - opticians - Updated October 2026

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