I am so thrilled with my experience at Eye to Eye Vision Center in Middletown, NY! After I posted in a FB group about needing same day glasses due to my computer lenses disappearing. Meaghan reached out to me and invited me to come in the next morning. Despite the store being super busy, I didn't wait long. The process was so streamlined and she was incredibly helpful. Meaghan, thank you so much! read more

Eye to eye was the best eye place I ve ever gone to.Staff is outstanding.Doctor is great.I would highly recommend it everyone.

Doctor and staff are great. I have gone there for years. Trust them with my eyes. Can't wait to see the new store read more

2 week wait for eyeglasses is not acceptable especially when I was told it would be rushed because my former glasses were destroyed in an accident, read more

This doctor there is great ! He takes his time with you ! He stays on top of things With your eyes ! I would recommend this place For your eyes & glasses ! Make sure you make an Appointment there ! read more

I called to have my glasses replaced by insurance, they said two weeks. Took a while longer but they handled it. Things weren't that bad

The staff here is rude and condescending. Very unprofessional. They are just looking to bill your insurance and could care less about anything else. Don't go here. read more

I came here to say for my eyes to be checked. They did outstanding job checking my eyes. The customer service I got from this women who had her arm in a sling with blonde hair She always gives the best customer service when I was. Looking for my eye wear read more

I went into Eye to Eye late Sunday afternoon as I broke my glasses. Ronit, went out if her way to make sure I had a temporary pair of glasses until Tuesday when her technician would be able to fix my glasses. The whole staff was friendly and helpful, however Ronit was absolutely amazing. Will go back again to get my next eye exam. Thank you Ronit for your kindness and understanding. Vicki read more

I don't understand why the reply from Laura V. has the Cohen's Fashion Optical logo next to her name. I had a complaint with Eye To Eye Vision Center NOT Cohen's. Cohen's Fashion Optical is a very reputable business unlike Eye To Eye. read more

Initially, some of the staff gave an unwelcoming vibe, but there was one associate ( a tall, blondeish woman with glasses) that was super helpful, patient, and kind. The prices aren't as bad as I expected for designer frames and there's a great selection. They have a good leasing program as well which is appreciated. However, I am blown away by the eye doctor, and not in a good way. I left feeling uncomfortable and wanting to leave. He was insanely unprofessional and it felt like borderline sexual harassment. There is NO reason any doctor should comment on their patient's "good looks" and repeatedly compliment them when they're visibly uncomfortable. Even after making it clear that I'm married (which I shouldn't HAVE to say), he clearly did not care and continued to compliment my looks. Not only that, he tried everything he could to get me to stand closer and closer to him to "show me how my glasses prescription changed". This was totally unexpected and made me feel insanely uncomfortable. I came here to get new glasses.... Not to be ogled and harassed. DO NOT LET YOUR YOUNG DAUGHTERS IN THE ROOM WITH HIM ALONE! I wish I knew the doctor's name, but if he's an old guy with salt & pepper hair and glasses....STAY AWAY. read more

Expensive! And that was with insurance! Plus still waiting for my contacts a week now! I should have done my research better. Associates were fine so was the doc. But no I won't return read more

I want to first of say the 90% of the staff are excellent including eye doctors. There is one staff that goes over the glasses with you that is rude, short and unconcerned about customer service. If I could post the unsigned slop that she gave me of a prescription. She gets rude when you say you're going elsewhere other than them for glasses or lenses. I had to go back 3 times for a clear prescription for my multiple prescriptions. When I came back she gave me a dirty look instead of fixing the issue as the other kind staff did when they saw me clearly upset. If it wasn't for the other staff who go above and beyond I would never go back. Glasses are pricey even with insurance. They do always accommodate you to get you in for an exam. read more

Everyone was very friendly and helpful. Most of the staff wore a mask. Just besides this guy that thought it was funny to be walking around everywhere possibly infecting others. And I over heard him talking to a female employee saying how he doesn't like wearing mask. read more

See all

Posted a review about a month ago about how dissatisfied we are. The review is still posted. Got a response to contact Laura, the business owner. Well, I dud and was asked which location I was referring to. I responded and have yet to get a response. They tried to make it look like they care...well, they don't. Save your money and go elsewhere! read more

Everything about this place was awesome. Courtney was especially helpful and knowledgeable. I highly recommend.

Updated: the owner/ manager reached out to apology for what happened to me but it's not her fault . I gave her 5 stars for that. Thank you. read more

Stay away...Go to another Optical Store...Horrible service and phony staff! They overcharged me and my optical insurance. They bought my contacts from 1-800-contacts and went over the $350.00 benefits allowed and charged me more than they bought from 1-800-contacts by over $100.00. I brought in the prescription from a reliable Optometrist. I wouldn't trust their Optometrist because phoniness breeds phoniness! I called 1-800-contacts and found out what they paid. I was shortchanged 2 months of contacts using my health optical benefits. 1-800-contacts told me they would work with my insurance company and prescription and leave the unworthy and untrusting Optical store out of ordering. Their name should not be Eye to Eye but Cheat patients to Cheat patients! read more

The ladies who work here are very nice but the doc definitely ran behind schedule. The girl next to me had an appt and was on time but still waited 50 minutes to be seen. I was a walk in and they said they would "fit me in" that seemed to me like they had an opening and could see me. What it really meant was I would be flying standby till the doc had a spare moment. It's been 2 hours I'm hungry. I want a pretzel so bad. But I've waited so long at this point I've gotta stick it out. My phones at 15% ..I miss the sun. Update I saw the doc and he is very nice, Jannett helped me select glasses and she was very nice as well. Just. Such a longggggg wait! Overall I would suggest this place if you make an appt and aren't in a rush. read more

Courtney was so patient and helpful as I tried on numerous pairs of sun glasses. She gave suggestions based on my style and what I was looking for. Gave honest feedback and helped me pick out 2 very awesome pairs. She even looked up my previous pairs to see if they still make them. Really appreciate Courtney's patience and help. read more

Stay Away From These Rip Off Artists. The optometrist was real cool and it was a pleasure dealing with him. He is the only reason this place gets one star. The major problem I have is with the salesperson who is just shady. She was not straightforward about the prices of the frames. When I was trying on frames, she was pushing me in the direction of the more expensive ones without me realizing it. Once I settled on a pair of frames it seems like she just made up a price since none of the frames were labeled with prices. When I asked about which frames my insurance covered, she pointed to case with some horrible looking ones. This seemed like a setup. After I settled on a pair, then she began trying to upsell a lot of different things for the lenses. When I refused all of them, she even recommended a lens upgrade that would help with my stigmatism. The problem is I don't have any stigmatism, she was just trying anything she can to upsell me. Go elsewhere, if you do have to go there and you see the hispanic women with blond hair behind the counter, just run away so you don't get ripped off!!! read more

Great customer service. Had to switch over to eye to eye due to changes in insurance about 3 years ago. Have received 2 pairs of glasses(regular frames and sunglasses) since the switch. Since i don't have any medical issues, i was taken as a walk in close to end of eye exam time. The doctor remembered me from 2 years prior which made me feel like i wasn't a face in the crowd. The women at the counter (Courtney) was patient with me and helped me figure out which glasses i wanted and when they didn't have it in stock, she searched in their database to get it shipped. Receive a call that my glasses were ready within 2 weeks. Glasses were perfect and exactly what i was looking for. read more

Excellent Service!! Courtney did an amazing job meeting my needs. If you're looking for quality service visit Eye to Eye Vision Center. read more

Eye exam is poorly done,wrong prescriptions and months even year to correct. Poor service and unprofessional people working there. This place was great up until about 6 years ago. All downhill from there. Try Visionworks or anyone else. Sad to see such a good place gradually run into the ground. Hopefully new management might turn it around. Definitely do not recommend. read more

The worst experience ever. They scam yoi out of your benefits. Had an eye exam and shopped around for glasses. I forgot my FSA card so i paid oit of pocket for eye exam and contact exam. I told the associate I would call back to order my glasses. I got busy and forgot went in a couple weeks later only to be told that my benefits were used already for contacts. I never gave them the autorozation to use my benefits for contacts because I was using it for glasses. I hadn't even ordered contacts. I called VSP to get this taken care of but the staff were not compentent enough to resolve this issue. Pat was not only rude to me over the phone but rude to the VSP rep. I had to interject to tell Pat that it wasn't rocket science that the issue could have been easily resolved by tellig the VSP rep that it was billed in error. Pat could've made the situation better and made her store a potential $600 sale but instead had to act in an unprofesional and abhorrent way. Disgusted with how she treated the rep over the phone and how this whole situation was handled. Whoever the store manager of this place is needs to get a handle on their employees and teach them how to act in a profesional manner. I will make sure people know not to do buisnees with them. And I will be filing a letter of complaint against this business for fraudulent submission of benefits. Save yourself the headache and go support your local optometrists this is big box chain store and operate in shady business practices. read more

The BEFORE staff was fine and accommodating. Then once they have your money it's like--you're nothing! I called MULTIPLE TIMES and did NOT have any customer service. My glasses weren't in. My appointment was on 8/19 & on 10/2 they are in. I called them 6 x. They tell me today they called on 9/20 and got a "fast busy tone". My uncles ass they got that.... my phone is never out of range or not by my side. It would've went to voice mail if that was the case. Don't bother with this place. I miss the olden days when customer service meant something. read more

Everytime I come to get service I'm never disappointed. Everyone there makes me feel welcomed, cared for and safe. Thank you for the wonderful service. read more

Update: my glasses were never great. The second pair Of prescription sunglasses were so bad that I never could wear them. They were so inefficient I decided not to bother going back to get help. read more

I went here with my girlfriend because they took our insurance. We were walk ins and figured that we would have to make appointments for a later date. They said no problem, we can fit you in for eye exams. After waiting for about 45 minutes, they finally called my girlfriend in. She said the doctor was totally unprofessional, cracking jokes during the exam and not taking the visit seriously. I waited another 25 minutes before I was called. The doctor asked me what time my appt. was, when I said I was a walk in, he said "I can't see you, I have appointments to see". Meanwhile he took my girlfriend and another person that came in after us as walk ins. I will never go back to this place! It took over 2 hours for my girlfriend from start to finish!! Stay away from here!!!! HORRIBLE!!! read more

If I could give the Doctor a zero I would as a patient I don't do rude well and when I explained my daughter has a doctor that does glaucoma testing instead of saying that the machine they wanted her to put her face in was an auto refracture he got nasty and while I attempted to apologize for misunderstanding what the purpose was he got obnoxious. read more

Bad service for contact training. I paid $100 extra for this training BC is my daughter first time try contact , so decided use the service. Get there sit us down give her one eye contact and tell her open your eye and put it in, walk out . I have to go to this trainer tell her she had appointment for this training and paid for it, why leave her in the training room alone ????? not happy at all, do not take this service!!!!! It just WASTED your money, you can go home figure it out your self, that is what you will do in their training room anyway. And safe you $$$. If I can give this zero star I will. read more

I went into the Eye to Eye vision Center with what I thought was a crack in my glasses. My dad was dying in the hospital and not in my right mind, at the time and I was told this "crack" would grow every day if I don't get it fixed. 3 people looked at my glasses as well as the optometrist so I thought it was indeed a problem and they told me to order new lenses! This was to cost me $400 which I put on my credit card. Funny thing is one day later in the hospital, I washed my glasses and it was only a HAIR! I cancelled the order right away to avoid the charge! I disputed the charge since I was told they would not refund me! Let me say this one more time....3 people including the "Doctor" told me they were cracked! Now I am being told I could have a store credit but I need to PAY for something I never got!!!!! I live on disability and can not afford half of my check for the month to go to a bill that I never got anything for! I was never "TOLD" that they do not do refunds and I TRUSTED them to know what they were talking about! Now I am paying for something I never got and I am not sure I will trust them to even order glasses for me again! NO Stars a read more

I went for an eye exam for contacts earlier today. Ive been a giest there off and on for the last 12 years and i have to say its time that i search for new place. The doctor there was impatient and insensitive to my answers. They have to realize that plate A and plate B could look very similar in peoples eyes. I answered the first plate, but not by much. He then asks, do you know what im asking you?!? ; very irritated about my answers. Plus the fact that we are in a Covid situation so when im taking the exam, im wearing the mask on, putting fog all over the lenses!?! I think he does not realize it. My prescription was same and didnt change. He almost convinced me to get antiglare on my glasses but 90 pct of the day, i wear my contacts. I only wear my glasses at night; so why do i need antiglare ?!? The receptionist was much kinder than the doc. She went through the discounts i had through my benefits. She gave me samples without changing them at store; i went to mall restrooms to do that. The change in management seemed to make the store different than previous. The docs are more agressive and fees and billing are ok. My mother went to a place outside mall with great results. Maybe its time to change. read more

is eye to eye the same as cohens?? when your google ye to eye some guys picture comes up and the website said www.cohensfashionoptical.com p.s. eye to eye is way too pricey. they overprice so the insurance wont even cover a fraction. I called to cancel my glasses because i can get 2 pair and contacts at www.glassesusa.com for same price i got 1 pair at eye to eye and the woman took $50 off my glasses........ Why is it so easy to take $50 off my glasses?? It was nice of her but that just proves they overprice. read more

After years of working on a computer and age i suppose my eyes started giving me problems. So i made an appt for an eye exam ( which BTW took doc only 5min) End results glasses were needed. Picked my frames and paid in full and was told 7 days.. well here it is 3weeks later & no glasses. Called 5 times and i keep getting the run around but in the mean time I'm already being billed on my credit card but still no glasses. Customer service is horrible and whichever lab they send the glasses out to are just as bad. I would never go back and would never recommend that anyone do business there read more

I came into my schedule eye exam and was greeted with such a friendly presence and amazing service. My family and I have been coming here for years and Ronit has always been a joy. It was my first time experiencing contacts and she was so patient and gentle in aiding me with them. Ronit truly is heaven sent! read more

I went there originally because they took both my wife's and my insurance. Super convenient with Sunday appt's . The appt was ready and waiting for us. The staff and the Dr. were true professionals in every sense. I was not only comfortable with the Dr and his exam but he explained everything to me in clear laymen s terms. The assortment of frames was extraordinary and plenty of free ones on my plan. Felt no pressure for add ons but they were offered and explained. Equipment seems up to date and modern read more

My family and I have come here a few times to get glasses. The customer service is pretty good and they are very fast when it comes to having the glasses ready when they say that they shall be ready. Price wise they are much cheaper than other vision centers. I recommend their services to anyone. read more

Profiteering, highway robbery, fleecing, price gouging....all words to describe this company. Multiple calls to the manager without resolution. I called to cancel my order, fully charged on my credit card, less than 3 hours after eye exam. Manager refused, stating once the order is placed, it can't be stopped. Mind you, my glasses won't be ready for 10 to 14 business days. No one was making my glasses 3 hours after the credit card was billed! I advise all folks to utilize this office only for eye exam; take your prescription elsewhere. Beware of their greed. You can purchase the exact lens on line for far less than half the price Eye to Eye charges. In addition, they lead you to the most expensive lens. I learned too late that there are several types of lens on the market. read more

I have been going to eye to eye for my eye care for as long as I can remember. They are quick and efficient in their exams. Also, Courtney is usually the woman who helps me pick out glasses and she always nails it! Is honest about what looks good and doesn't look good and makes you feel good while doing it. read more