My husband and I got our eyes examined by Dr. Lake. He was so thorough and explained everything…read morevery well. Our glasses came in this week and they are awesome. Best eye exam I've ever had. Highly recommended!

Doctor Lake is the best they do extensively testing of.eyes for good eye health. I have been going…read moreto.him for 3 years and very happy with his professionalism and the staff they are very accommodating to all you eye needs. I would highly recommend him to all my family and friends

For my first visit here I had to wait 2 hours past my appointment time to begin the exam. I was…read morepleased with the professional treatment by Dr Stevens, who explained the pros & cons of various brands of contact lenses, She ordered me a trial pair. That was on March 2, 2016. After 5 phone calls where I actually spoke to someone to inquire about the lenses, with promises to call back (which NEVER happened) because they couldn't find an answer, and countless calls during office hours that were answered by robot telling me to call back during regular business hours (which is when I am calling) I still do not know if they were even ordered. Today is May 5, 2016. I have never experienced such awful, negligent service in a professional practice of any kind. I'm looking for a practice that will actually communicate with me and not treat me like a vapor in the wind.

The receptionist is very rude and unprofessional. They made my appointment them took someone over…read moreme and claimed it was an emergency. Didn't notify me that it was going to be a longer wait said it wasn't "policy" . Their staff needs a course in professionalism and manners.

Very friendly and helpful staff. Excellent selection in frames and lense options. Most insurances…read moreaccepted. Highly recommended

They make you sign that if they break your glasses, they are not responsible. Had a pair of…read moreglasses that I bought separately and took them to get my prescription in them. They broke my glasses and won't replace the value of the frames. They want you to pick from the insurance ones. Their customer service is horrible. I would never recommend them. Go to America's Best next to Ulta. Way better and they have specials going on a lot . Customer service way better there too

Dr Koreen is extremely knowledgeable and kind. His calm demeanor puts me totally at ease whenever…read morehe examines my eyes or reviews test results with me. I feel that I am receiving the best care possible whenever I have an appointment with Dr. Koreen. I am confident that I have chosen the best eye care specialist for my particular situation. Every staff member is friendly, polite, and efficient.

Dr. Koreen is highly knowledgeable. However, given his extensive education, he lacks experience in…read moreprocedures, especially dealing with things like laser applications and injections. In Florida, I went to an eye doc who was flawless with injections and laser (for microeruptions of blood vessels) and so I expected coming to NY would find even better docs. While I respect my doc, every single injection either hits a blood vessel (causing significant bleeding and pain for days) or he manages not to nick anything and I have severe pain for 1-2 days. Dr. Koreen seems more suited to running the practice or writing journal articles than actually doing procedures. Further, he does not manage time well. My average visit - from walking through the door to walking out is about 3 hours.

I cannot say enough about the amazing experience I had going to Cohen Optical in Middletown NY. In…read moreneed of an eye exam and new glasses, I was greeted at the front desk by Irma with a smile. She took care of all necessary paperwork for me to sign. Then Yasmin, a Med Tech, took eye readings on the many diagnostic machines. From there I saw Dr. Kahle, who looked over my diagnostic images. She also did her own assessments and found my perfect eyeglass prescription. Lastly I was assisted by Selena who helped me pick out a beautiful pair of glasses Stephanie the manager, oversees the office to run like a well oiled machine. Everyone is knowledgeable, helpful and kind. The professionalism is beyond compare. From now on, I will only have my annual eye exam and get glasses at Cohen Optical in Middletown.

My experience was phenomenal and the purchase of my glasses was a perfect match. I would highly…read morerecommend purchasing any eyewear

I rarely give reviews for a business other than food. But this has to be brought to the front…read more Had an appointment booked for a year (yearly exam). I receive an email to confirm appointment. I click to confirm, message says no longer available. Okay, So I call and the person said she does not see any appointments on file either cancelled or booked. I go back to their website and it indicates my appointment on original date. This off is a mess, I would avoid. Looking for a new Dr now

The team is super nice! I walked in for an exam and they took me instantly! They were so…read moreunderstanding of my needs and wants! I walked out with everything I wanted! Thank you for all your help!

America's Worst. Paid extra for fast shipping on contact…read morelenses--two weeks later, still no shipment. Store manager Michael was rude, clueless, and couldn't even find my account using my phone number, claiming that I will get the package the same day. Michael doesn't know the difference between the estimate delivery date and a tracking number. After five days of getting nowhere, even going to the store in person I contacted headquarters multiple times and learned the order won't ship for another month. Total failure in service and accountability. The update: Marta, the ophthalmologist called me to come in the store today and she went out of her way to find a pair of monthly contacts that could work close to my number. I'm very thankful to her and I'm wondering why did the store manager claim repeatedly that they don't have any in the store, he even said that he did check, and they have nothing. Michael is so arrogant and unprofessional.

Prices are high for the glasses so only get the prescription and buy the glasses somewhere online…read more the workers are usually not paying attention to their jobs or to any of the customers. Last time I was there the ladies were all chatting while a customer waited to get their glass order in. After 5-8 minutes of me being there one for the girls stopped talking about their personal life finally and said to the other worker "oh I forgot they have been waiting to put an order in" and they were there before I even went inside the store. If you want good attentive service and inexpensive glasses don't come here. Feels like a deli counter.

My wife gave birth here and it went amazing. The nurse was soooooo good with her. Helped her so…read moremuch.

I only recommend Garnet Health Medical Center because it's the closest hospital. Their pediatric…read moreand maternity units are great. As for the other departments, it really depends on which doctors and nurses happen to be working that day. Two months ago, my GI doctor sent me to the ER for a STAT CT scan. Even though he called ahead to let them know I was coming, I still had to wait about 3 hours to be seen. Once I was brought back, things moved quickly with a series of tests. Initially, I was placed in a large shared room with about 10 other patients, which was not going to work for me--I'm immunocompromised and very cautious about exposure. Thankfully, they were able to move me to a private room, which made a huge difference in how safe and relaxed I felt. They ran a bunch of tests, diagnosed a GI infection that had spread to my organs, they were supposed to give me IV antibiotics, but they ended up giving me them by mouth instead and monitored me for any allergic reactions before discharging me. I was very clear from the beginning that I have a complex medical history and that I know what I need. I've learned that being my own advocate is the only way to survive in today's healthcare system. The ER doctor even said, "You're really on top of things," and I reminded him, "I told you I would be." This particular visit was a somewhat positive experience--but that doesn't mean everything was ideal. The waiting room itself is honestly filthy, overcrowded, and... a bit scary.... I strongly considered waiting in my car to avoid picking up something else, but staff said I'd miss being called if I did that. It's disappointing that there aren't more accessible facilities in the area for STAT imaging like CTs or MRIs when you have a script and just need urgent outpatient care. That gap in care really needs to be addressed, but I know probably will never be.