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    Middletown TriState Eye

    2.7 (11 reviews)
    Open • 8:30 am - 4:00 pm

    Services - Middletown TriState Eye

    Eye exams

    Eye surgery

    Retinal imaging

    Middletown TriState Eye Photos

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    Ask the Community - Middletown TriState Eye

    Where do I find a list of U;r Dr;s?

    You can see all of our doctors on our website which is www.tristateeye.com or you can call the office.

    Don’t See Your Question? Ask Away!

    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    2.6(43 reviews)
    1.0 mi
    •$$

    This review is not about the Central Ave location; just in reference to online shopping. I chose to…read moredo it this way because I did not need an eye exam (I prefer seeing my own eye doctor) and I didn't want ANY pressure to buy things I neither needed nor wanted. They have a cool feature that allows you to virtually try on glasses. DON'T judge by that, it's inaccurate. Go by actual measurements of the glasses & compare the size to a pair you already own & like how they fit. Next phase: I got an email saying my prescription was out of date. It was not & I resubmitted another copy, but ended up having to call customer service to set matters straight. It took longer than I thought it would to get the glasses, but that was ok, too. I liked the glasses (bigger in person, but hey, that's the "style" now. Problems: the box was not properly sealed (you could reach right in the side & grab them if you were so inclined). There was also no receipt. It must have fallen out. As of today, I've had to call four times to get a proper receipt to submit to my insurance for reimbursement. They have sent two that do not indicate that I've paid. (Not that they'd send them to me without paying!!!) I'm still waiting & time is running out for me to submit the receipt. I will say that everyone I spoke to was very nice & seemed professional. I say seemed because I don't understand the problem in providing the receipt. I would shop this way again, despite this hiccup. Two pairs for $70 cannot be beat. One of the pairs I bought would have cost $130 if I bought them at the local Super Center.

    It was notable that the 2 older people (man and female receptionist) on the right side were…read moreselective on who they were willing to greet and offer assistance to. I was expecting to be greeted as I entered or as I browsed and tried on spectacles, but no one bothered to approach me (I am a Black woman). The store was empty, there was only two customers being helped by a dark hair young Spanish speaking woman. I could not help but notice 10 minutes after I had entered, additional customers walked in (they were all white) and received a notable loud "Hello", and "how can I help you" from both the elderly white man and elderly woman. Even after those customers had left the store, and the Spanish young lady was in the back, no one came over to me nor shouted over to me if I was in need of anything. Another young woman (also white) was initially on the phone when I entered, but when she was off the store phone she made no attempt to address me although I was trying on frames right next to her - she just picked up her cellphone. Luckily, when I was ready to leave the young Spanish lady had returned and she was very warm, helpful and smiled throughout our interaction. Honestly, if it was not for her I would have just left. Ultimately, I purchased one pair of frames on clearance then took my business over to Eye to Eye vision on 211, where I purchased a second pair of frames, had an eye exam and spent $1300 (after my insurance) to fill both frames. I feel compelled to share that their store was quite busy with customers, despite the weather today, and ALL customers were greeted upon entry and helped with no hesitation. This is the 2nd time I had a poor experience at this Middletown NY store, and a year and half later, the customer experience is still very poor - I will not be returning. I rather go to over priced Lenscrafters in the mall or Eye to Eye despite their small selection. I encouraged this store owner to review their security cameras for confirmation of what I experienced 9/26/2026 @ 1:45PM, and conduct a retraining of their staff. I usually don't take the time to write a review but given the state of our society such behavior stands out even more. We need to do better.

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    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses

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    Middletown TriState Eye - optometrists - Updated September 2026

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