Dr is good. Spends a lot of time explaining all the details of your issue. Office staff is very…read morenice Just be prepared to be there over 2 hours for your appointment if you are seeing the Dr. Other tests like sonograms etc go pretty quick in and out. Dr visits are long and very long. Need patience here

Love the doctor but the office staff needs to get their act together. Last time I went to the…read moreoffice I was told that my appointment was canceled and they tried to get in touch with me? Mind you if you are a no show they charge you $50? But wait, my time is valuable too! I made a fuss and they squeezed me in with a new doctor that I really liked!! Then this morning my wife had the SAME STORY?? We came home from vacation for this appointment and we would have liked to stay longer! Again they squeeze her in with the same doctor I saw but I think we are done with this same old excuse. See the other reviews about how long people wait. They said they called both our numbers and left voicemail?? Odd because there were no missed calls or text messages or emails. WTF? This is a horrible way to run a professional office or not professional office? Just a shame that this is going on along with the $75 glasses prescription con....

I will never recommend anyone ever going here. I brought my son here because so many people said…read morehow amazing she is. My son has Amblyopia in both eyes, she didn't treat the problem, she changed his scripts every 3 months, and then they would cancel his appointments 6 months in advance and would never schedule another apt. when they cancelled. The lady who fits the client for glasses, not so pleasant. My son's eyes got so bad he had to go see a specialist in Westchester, he just had surgery - I have no faith in this Dr. Beware!!

i have seen dr burnstein for several months. each time i was kept waiting an average of 1 to 1.5…read morehrs. no apology. he is brusque. he barely explains what the diagnosis or prognosis is. if you ask what the treatment plan is, he gets argumentative and thinks your interest in what's going on is humurous. only he is entitled to know what he is doing and why! your job is to keep coming back and waiting around... he spends most of the visit talking to his virtual assistant (the computer). frankly, i think he has more than a few screws lose besides being full of himself.

After first paying a $25 co-pay with no receipt offered, I waited over an hour for a first visit…read more I told the woman at the desk I had to leave and she said, "Just a moment". I left so as not to be late for an appointment in my own office. I can understand falling behind, or an emergency. In this case, someone could have come out of the office and informed us or asked if we need to re-schedule. That did not happen. Nor has anyone phoned me to apologize or set up another appt. Nor has my $25 been returned.

Barbara is extremely rude!!! People should not work in customer service if they do not want to…read moreservice customer/ patients nicely . I understand not every patient is pleasant and your human but this an every visit occurrence. customer care is terrible

So I went to the Milford, PA office as the Middletown office could not accommodate an appointment…read morefor months and I thought my vision had declined rapidly so I got very scared. They have a policy that requests no perfume, scented lotions. My first appointment was just ok, my second appointment they refused to see me because my clothes smelled like "fabric softener" I have been a RN for over 30 years and can understand if someone is sensitive to um smells, but this was beyond ridiculous, clearly anyone that is that sensitive to smell is in the wrong line of work, so my options were, for my next appt, not wash my clothes, hair or body to see if that was more acceptable or just not go back, I opted not to got back. Be mindful of this completely offensive , unprofessional reception you may receive.

Jedi Master Dr Franco is absolutely amazing!…read more Appointments are easy to schedule and the doctor is even very responsive via his website contact form. The website isn't just for show, him (his office) actually use it. Even though I'm not a young millennial that needs to do all my business via tech I am a tech nerd so millennials will find the website very useful. Office is a beautiful small one story building with parking in the back. During the pandemic the office provides face masks at reception if you happen to be a Karen and conveniently forget your mask. Office also provides hand sanitizer during these trying times in an effort to protect patients. Exam room is very large, spacious and equipped with the finest eye tech for our modern time. Jedi Master Dr Franco is absolutely amazing in his empathy for his patients. If eye glasses are required the office is equipped with a beautifully elegant room with eye glass frames displayed on multiple walls where you can indulge in picking your new look (upgrade or otherwise). If you are in the area and in need of a great optometrist this office is significantly better than any of the franchise eye centers you find at the mall. Don't shop retail but instead shop premium with Dr. Rossi. They also take vision insurance so call ahead if you have insurance.

Great appointment. Just moved to area recently and needed to eye doctor. Easy parking; quick…read moreservice on contacts and glasses. Nice selection of glasses. Had to change my contacts a couple of times and very helpful with that!

I was very pleased with everything about this doctor. It was easy to make an appointment, very…read morelittle wait time in the office, the doctor gives a very very thorough examination, and everybody was so helpful in choosing glasses. The doctor, as well as her office staff, were very kind, efficient, and friendly. I would highly recommend Dr. Ulmer to anyone.

After a fitting for spectacles by an ophthalmic assistant and a local optometrist, Dr Ulmer got it…read moreright. The others gave me double vision. comprehensive all business eye care from an experienced eye care provider. Not high tech, but knowledge and experienced care is what she brings to the patients. Well done.

For my first visit here I had to wait 2 hours past my appointment time to begin the exam. I was…read morepleased with the professional treatment by Dr Stevens, who explained the pros & cons of various brands of contact lenses, She ordered me a trial pair. That was on March 2, 2016. After 5 phone calls where I actually spoke to someone to inquire about the lenses, with promises to call back (which NEVER happened) because they couldn't find an answer, and countless calls during office hours that were answered by robot telling me to call back during regular business hours (which is when I am calling) I still do not know if they were even ordered. Today is May 5, 2016. I have never experienced such awful, negligent service in a professional practice of any kind. I'm looking for a practice that will actually communicate with me and not treat me like a vapor in the wind.

The receptionist is very rude and unprofessional. They made my appointment them took someone over…read moreme and claimed it was an emergency. Didn't notify me that it was going to be a longer wait said it wasn't "policy" . Their staff needs a course in professionalism and manners.