I took my entire family here for our eye exams- me, my husband, and our 11 year old daughter. We…read morealso had our 1 year old with us and she enjoyed the nice play area. Dr. P is awesome! He explains everything in plain terms that are easy to understand. The rest of the staff was also very friendly and accommodating. I'm a middle child so I do t like to ask for things and be a bother. They totally anticipated all of my needs (itemized receipts, staggered appt times for the fam, benefit explanation) so I didn't have to even ask for anything! We will definitely be using monroe family eye are for the rest of our lives!!

Caring doctors supportive staff they really care about the eye health of their patientsread more

Such a gem of a place! Moved from out of state and a little behind on my eye care. When I called…read morefor an appointment, they were able to get me in the next day. Insurance collection was a breeze. The people who work there were so helpful and knowledgeable and I received such a thorough exam. When picking out my glasses the staff were so helpful and I even remarked that I felt like I was in a jewelry store with the attention and detail of finding the right fit for me. Paul, the owner, was so personable and helped out as well giving me information about the type of lens and the right look for me. I decided to purchase prescription sunglasses as well and was so impressed by the service I received. I booked an appointment for my husband. We have found our optical place. Thank you Paul and team! Sara Hope

They put new reader lenses in my frames and I had to bring them back because I could only see about…read more12" in front of my face. Paul advised that this was my fault because everyone knows that "readers" means for reading books close to your face. He completely put the blame on me. I wear readers for work, and have for over 10 years, and have never had this issue. Who is buying glasses for books only - he was insulting my intelligence and refused to take responsibility for his incompetence. I would have purchased frames from them but he refused to sell them to me because, in his personal opinion, they wouldn't look good on me. What the customer likes is irrelevant. In general, I found everyone in this office to be extremely defensive, regardless of the situation - from the front desk to the person administering the eye exam. I will never be back.

I shop here every two months, and always have a good experience. I find what I need and prices are…read morereasonable. I also love their Optical Department. My employer's vision plan isn't that great, and with places that take it, glasses still cost me quite a lot. I have gotten 5 pairs of glasses over the years at Costco. And, they don't take my vision plan, but the most I have paid for glasses is $350 and that's because of the frames I chose. And, I see great with the glasses. Just ordered a new pair since my vision changed after cataract surgery and know they will be great.

I came here on a weekday and it was alright, not crowded! There were plenty of spaces for parking…read more There was no line line to checkout and was able to buy it famous $1.50 hotdog + soda as snack before doing grocery shopping to avoid impulsive purchasing The offerings are pretty similar to the other Costco's. Shouldn't expect much variability

If you're looking for a precise eye exam, a fabulous selection of frames, an expert fitting and…read morepersonalized customer service then you MUST go to Riehle Opticians. I have been coming here for years and feel fortunate that I always get the best help, honest feedback and a perfect fit EVERY time from either Lily or Michelle.

What a lovely shop! The layout, lighting and the man who gave me my eye exam, Lee, were all very…read morelovely. Unfortunately, I was unable to find a pair of glasses but most people probably will. What made this a less than wonderful experience for me was my interaction with one of the salespeople, who told me "you don't have to stay" when I told her that I didn't love what I'd seen so far. Lee was great and I highly recommend him but my experience was at best a two star with one more for the eye exam which was thorough.

I can't delete my original review - the incident that I wrote about happened. But I will say that…read moreCohen's reached out to me and offered to take better care of my son if I returned, and they offered a small incentive in terms of waiving the exam fee which, after insurance, was about $20. I had already taken my son elsewhere, so I asked them if their offer could be applied to me and they agreed. Jen, the manager, met with me and took exceptional care of me while I was in the store. I had a very good exam (by a different doctor) and ordered and picked up my glasses. Throughout the process, Jen was helpful and caring, as well as apologetic for the previous issue. My glasses are actually better than my previous pair in terms of quality and quality of vision, but I paid enough that they should be ($300+ after insurance). All told, my experience was the opposite of what my family experienced on our first trip. I advise you to read all the reviews and make up your own mind, but after a terrible initial experience, Cohen's gave me very good customer care when I went back.

I cannot say enough about the amazing experience I had going to Cohen Optical in Middletown NY. In…read moreneed of an eye exam and new glasses, I was greeted at the front desk by Irma with a smile. She took care of all necessary paperwork for me to sign. Then Yasmin, a Med Tech, took eye readings on the many diagnostic machines. From there I saw Dr. Kahle, who looked over my diagnostic images. She also did her own assessments and found my perfect eyeglass prescription. Lastly I was assisted by Selena who helped me pick out a beautiful pair of glasses Stephanie the manager, oversees the office to run like a well oiled machine. Everyone is knowledgeable, helpful and kind. The professionalism is beyond compare. From now on, I will only have my annual eye exam and get glasses at Cohen Optical in Middletown.

Always receive cordial quick service. I have been a customer for 16 years. There have been a couple…read moreof times when I was in getting my glasses, contacts or whatever and people have stopped in for the first time to get a simple repair. Cheerfully, the staff fixed on the spot without any charge. Essentially, this family business is community minded and fair.

I must use Raymond Opticians as a requirement of my vision insurance. I have used the Thornwood…read morelocation and was very happy but live much closer to Chester so I thought I would use them for my next visit. I guess not! As soon as I called the receptionist was full of sighs and acted like I was inconveniencing her by asking for an appointment. She then informed me the doctor is only in on Thursdays and Fridays and is booked out for the next two months. Why do the hours state Tuesday through Saturday then? I'm just going to travel to one of the further locations where it sounds like they actually welcome my business. Very off putting.

The ease of making man appointment online was great. The reception was immediate and professional…read moreand polite. They easily accessed my insurance plan and told me what I was covered for even though I didn't have my card. The doctor was very good and knew what she was doing, thoroughly explaining all my options and making specific recommendations after my exam. The clerk that then ha does my glasses order was really helpful and polite and pleasant. My only complaint which keeps this from a five star rating was that I chose LensCrafters because they can make your glasses there in an hour. However their machine was broken and now it would take ten days to get my glasses. Wish they had told me that in the beginning but I didn't get told that until I was done and about to pay. Other than that it was a great experience.

I rarely give reviews for a business other than food. But this has to be brought to the front…read more Had an appointment booked for a year (yearly exam). I receive an email to confirm appointment. I click to confirm, message says no longer available. Okay, So I call and the person said she does not see any appointments on file either cancelled or booked. I go back to their website and it indicates my appointment on original date. This off is a mess, I would avoid. Looking for a new Dr now

Doctor Lake is the best they do extensively testing of.eyes for good eye health. I have been going…read moreto.him for 3 years and very happy with his professionalism and the staff they are very accommodating to all you eye needs. I would highly recommend him to all my family and friends

My husband and I got our eyes examined by Dr. Lake. He was so thorough and explained everything…read morevery well. Our glasses came in this week and they are awesome. Best eye exam I've ever had. Highly recommended!

Amazing, most visually, sensually, pleasing, gentle experience. Most natural, warm, inviting vibe…read more Easy to imagine being on a brief escape to a Caribbean sand bar amid the elegance and beauty of the sequin filled azure hued sea! Ladies are highly skilled, Masters of their trade. Warm, courteous. I felt the warmest welcome. Excellent service. Absolutely splendid result. Bob Hunter S Fallsburg, NY

Stacey Plank was incredibly helpful, and the staff was welcoming and very friendly…read more The optical shop layout lets you see how frames look clearly from every perspective. You can view frames clearly, not just how they appear close up on your face there. The frame selection is neatly displayed with a clear view of every style offered. The frames are not stacked on top of each other, which makes browsing simple and easy. Without question, you will not be disappointed with your experience here at all.

Dr is good. Spends a lot of time explaining all the details of your issue. Office staff is very…read morenice Just be prepared to be there over 2 hours for your appointment if you are seeing the Dr. Other tests like sonograms etc go pretty quick in and out. Dr visits are long and very long. Need patience here

Hopefully you don't work ! If you do I would highly…read morerecommend You take the day off if you have to come Here ! Time and appointments mean nothing Here ! I walked out of these place years ago As the doctor took his sweet time Guess this place is good Get prepared to not be in a rush when you Have an appointment here