Caring doctors supportive staff they really care about the eye health of their patientsread more

From the ladies at the front desk to all of the Doctors this office is amazing. Always clean,…read moreprofessional and courteous. I truly appreciate the staff that helps when it's time to select frames. They are very patient and informative. Thank you!

used car salesman vibes. overpriced and staff seems to take advantage of dual insurance customers…read more take your business elsewhere.

They put new reader lenses in my frames and I had to bring them back because I could only see about…read more12" in front of my face. Paul advised that this was my fault because everyone knows that "readers" means for reading books close to your face. He completely put the blame on me. I wear readers for work, and have for over 10 years, and have never had this issue. Who is buying glasses for books only - he was insulting my intelligence and refused to take responsibility for his incompetence. I would have purchased frames from them but he refused to sell them to me because, in his personal opinion, they wouldn't look good on me. What the customer likes is irrelevant. In general, I found everyone in this office to be extremely defensive, regardless of the situation - from the front desk to the person administering the eye exam. I will never be back.

I shop here every two months, and always have a good experience. I find what I need and prices are…read morereasonable. I also love their Optical Department. My employer's vision plan isn't that great, and with places that take it, glasses still cost me quite a lot. I have gotten 5 pairs of glasses over the years at Costco. And, they don't take my vision plan, but the most I have paid for glasses is $350 and that's because of the frames I chose. And, I see great with the glasses. Just ordered a new pair since my vision changed after cataract surgery and know they will be great.

I came here on a weekday and it was alright, not crowded! There were plenty of spaces for parking…read more There was no line line to checkout and was able to buy it famous $1.50 hotdog + soda as snack before doing grocery shopping to avoid impulsive purchasing The offerings are pretty similar to the other Costco's. Shouldn't expect much variability

If you're looking for a precise eye exam, a fabulous selection of frames, an expert fitting and…read morepersonalized customer service then you MUST go to Riehle Opticians. I have been coming here for years and feel fortunate that I always get the best help, honest feedback and a perfect fit EVERY time from either Lily or Michelle.

What a lovely shop! The layout, lighting and the man who gave me my eye exam, Lee, were all very…read morelovely. Unfortunately, I was unable to find a pair of glasses but most people probably will. What made this a less than wonderful experience for me was my interaction with one of the salespeople, who told me "you don't have to stay" when I told her that I didn't love what I'd seen so far. Lee was great and I highly recommend him but my experience was at best a two star with one more for the eye exam which was thorough.

I cannot say enough about the amazing experience I had going to Cohen Optical in Middletown NY. In…read moreneed of an eye exam and new glasses, I was greeted at the front desk by Irma with a smile. She took care of all necessary paperwork for me to sign. Then Yasmin, a Med Tech, took eye readings on the many diagnostic machines. From there I saw Dr. Kahle, who looked over my diagnostic images. She also did her own assessments and found my perfect eyeglass prescription. Lastly I was assisted by Selena who helped me pick out a beautiful pair of glasses Stephanie the manager, oversees the office to run like a well oiled machine. Everyone is knowledgeable, helpful and kind. The professionalism is beyond compare. From now on, I will only have my annual eye exam and get glasses at Cohen Optical in Middletown.

My experience was phenomenal and the purchase of my glasses was a perfect match. I would highly…read morerecommend purchasing any eyewear

Initially, the staff appeared to be friendly, but as I had more conversations with them, their rude…read morebehavior became increasingly challenging to navigate. Safe yourself a drive and try a different place

After coming here and dealing with a grouchy counter person who from the time you walk in (you…read moredon't get a greeting) you begin to feel like you're a bother. I tried one more time to see if maybe just maybe they were having a bad day but nope!! They did it again. So now I travel 60 miles once a year to my old optometrist where there is no attitude, very welcoming professional workers. My .02's If you don't like what you're doing find another job so you don't make everyone else miserable! There should be a no star rating option.

The team is super nice! I walked in for an exam and they took me instantly! They were so…read moreunderstanding of my needs and wants! I walked out with everything I wanted! Thank you for all your help!

I rarely give reviews for a business other than food. But this has to be brought to the front…read more Had an appointment booked for a year (yearly exam). I receive an email to confirm appointment. I click to confirm, message says no longer available. Okay, So I call and the person said she does not see any appointments on file either cancelled or booked. I go back to their website and it indicates my appointment on original date. This off is a mess, I would avoid. Looking for a new Dr now

My husband and I got our eyes examined by Dr. Lake. He was so thorough and explained everything…read morevery well. Our glasses came in this week and they are awesome. Best eye exam I've ever had. Highly recommended!

Doctor Lake is the best they do extensively testing of.eyes for good eye health. I have been going…read moreto.him for 3 years and very happy with his professionalism and the staff they are very accommodating to all you eye needs. I would highly recommend him to all my family and friends

Stacey Plank was incredibly helpful, and the staff was welcoming and very friendly…read more The optical shop layout lets you see how frames look clearly from every perspective. You can view frames clearly, not just how they appear close up on your face there. The frame selection is neatly displayed with a clear view of every style offered. The frames are not stacked on top of each other, which makes browsing simple and easy. Without question, you will not be disappointed with your experience here at all.

First time coming here knowing I was going to have some eye issues due to family history - Stacy…read morewas a delight to help with my exam and the gentlemen who helped me pick out glasses was so kind (I didn't catch his name) they don't have named brand glasses like Gucci or Chanel but their selection is awesome. They were kind, helpful and so friendly.

Dr is good. Spends a lot of time explaining all the details of your issue. Office staff is very…read morenice Just be prepared to be there over 2 hours for your appointment if you are seeing the Dr. Other tests like sonograms etc go pretty quick in and out. Dr visits are long and very long. Need patience here

Love the doctor but the office staff needs to get their act together. Last time I went to the…read moreoffice I was told that my appointment was canceled and they tried to get in touch with me? Mind you if you are a no show they charge you $50? But wait, my time is valuable too! I made a fuss and they squeezed me in with a new doctor that I really liked!! Then this morning my wife had the SAME STORY?? We came home from vacation for this appointment and we would have liked to stay longer! Again they squeeze her in with the same doctor I saw but I think we are done with this same old excuse. See the other reviews about how long people wait. They said they called both our numbers and left voicemail?? Odd because there were no missed calls or text messages or emails. WTF? This is a horrible way to run a professional office or not professional office? Just a shame that this is going on along with the $75 glasses prescription con....