I LOVE Extra Storage! This is the first time I've rented a storage unit, and I was immediately in the middle of all kinds of complexities and factors to consider. I checked out some other places, then did more web research. Extra Storage was harder to find, but I know this is because they're a family-owned business and don't have national corporate-level advertising and branding. But that's actually a huge plus. Penni and Brian treated me exactly the way a customer should be treated--they were friendly, welcoming, patient, explained everything, and are fun people on top of that. The rate I got was WELL below what I'd been offered elsewhere, but their attention to detail was every bit as good--and, I'd bet, well above the normal level at most places. I'd learned a lot about what to ask for, with the result that once I talked with them and saw the space, I signed the contract that very afternoon. I'm delighted to be renting from them, and relieved I found them. Can't recommend them highly enough. Great business, and great personal touch. read more

This storage place is awesome. Great prices. Friendly and helpful staff. Quick set up with getting a unit. Clean inside and out with several size options on units. I only needed a storage for a few months but this will be my first choice if I happen to need storage again read more

Great office staff! Always so friendly and always available.. i highly recommend using this facility. I feel safe and good hours of operation.. Thank you!! read more

I wrote a review a month ago, but it may not nave been 85 characters. I have found the facility to be clean and the staff very helpful and courteous to me. It is also easy to get to, and the price is much lower than the price for a similar storage in Fremont, so the value is good. I can recommend this facility. read more

Do not rent here. They just jumped my rental over $80 a month randomly out of nowhere, didn't notify me (for a tiny unit). I am disabled so it will be difficult for me to move out and on a fixed income. Not good business practice and no integrity read more

DO NOT RENT AT 2797 SCOTT BLVD EXTRA STORAGE IN SANTA CLARA! I had been renting a unit at Extra Storage for 5 years. The last time I had gone to check up on my storage was in September 2023. On February 5 2024, I was oddly unable to open my own lock. After many attempts I couldn't open it, I had to ask the employees to cut the lock. Upon opening my storage, I discovered that all my belongings were stolen and only MY storage was ransacked! Shoes, clothing and purses and other personal items were stolen from me. I couldn't get help from the police or management of this storage property. They only save one week's worth of surveillance, there are no cameras inside of the storage building and they do not keep track of who comes in and out of the property! Please do not rent a storage unit here, they will not help you in the case that anything gets stolen. This was how my storage was left. read more

Extra Storage - Broken into storage - Self Storage Near Me - Santa Clara, California

Great customer service , always available when you need something. Great prices . Easy access

Great customer service! Very helpful staff who is willing to give good input. Clean storage.

This is the worst storage ever. Save your money, belongings, and time by going somewhere else that is better. I kept thinking I brought the wrong key, but I knew It was the right key. I had to call over an employee to cut the lock and when I opened the door. I came to find out I was robbed. I had belongings that meant so much to me and now it's gone. I went inside their office to tell them my belongings have been stolen and all they said was "yeah one of our employees has been stealing people's stuff" then they said "do you have insurance" I was so baffled because they didn't even email anything about it and they're not going to compensate the loss of the belongings!!!! STAY AWAY FROM HERE!!!! read more

This isn't a fancy place with climate control and 24/7 access but the rates reflect that What stands out about this facility is it's cleanliness and it's excellent customer service. Both my husband and I impressed with the employees. They care and take pride in their job and facility. Before we selected Extra Storage, we spoke and visited some other places and all I can say is to date, we know we made the right choice. read more

First time coming to a Storage location pretty clean and good location to get a storage for things

Very professional, show me around the storage and where my unit was going to be at. And the most important cheaper than other storage around the area. read more

Never rent storage unit from Extra Storage-Santa Clara (2797 Scott Blvd, Santa Clara). We recently found out that our storage unit was robbed and everything we had stored there for years was stolen. Our lock wasn't even broken. A person from the street cannot enter there without a code, it seems like an inside job. There were no apologies from the office staff. I have never met such detached and indifferent people. They don't care about you, your things, and they won't answer for anything. They don't have cameras inside the building, but they do have them outside and only keep them for a week. We were told they checked the cameras, but I'm sure they didn't. I will write bad reviews about them everywhere so that people avoid them and don't lose all their stuff like we did. If you rent storage unit here, be prepared to regret it. Please stay away. read more

Great place cheap rates good offers make sure all your stuff is secure they take a good pride and helping you out take payments over the phone. read more

I've had nothing but the best experience with Extra Storage. The facility and premises are always clean and the prices are good. The on-site management team of Alyssa and Jesse Ramirez are OUTSTANDING!!! They are very kind, courteous, professional and helpful!! I've had my storage units for 4 months now. They make move in and move out problem and worry free!! read more

So far we're really impressed with our move to Extra Storage. After having endless rate increases with dirty grounds at Public Space for a few years, we were at our wit's end with their management & lack of communication. We did some research and decided to make the change to Extra Storage. Jesse & Alyssa, the on-site managers, are extremely helpful, and always easy to find. We loved the fact that they keep such a great on on the premises :) The facilities and grounds are immaculately clean, and the facilities were thoughfuly laid out (nobody has to do a 30-point turn to get a moving van back out!!). Definitely worth checking out if you need some additional storage. read more

I came here after moving back from LA and needed a small storage for a short period of time. Terra and Rusty we're soo helpful and always friendly! The space was clean and although on the 2nd level was super easy to access! If you do get a space on the 2nd floor you can ask to use a cart to shorten your trips up and down they just ask for an ID to hold. Overall I'd definitely recommend this storage place, the prices are definitely affordable, the area is safe,everything is gated with code access and the units and location it self is super clean. Thank you Terra and Rusty! I will definitely recommend you guys and will come back if I ever need a space again!! read more

If you care about your belongings, please look elsewhere. As the last person mentioned, my unit was also broken into management and corporate do not care and only said, "well do you have insurance?" Honestly, it seems like an inside job. My lock was not even broken. Had an officer come out and she also couldn't figure out how else they may have gotten into the unit. I told them I wanted to move out because I didn't think my belongings were safe and they said fine as long as it's before my next due date. Rushed to get my things out by a certain time. However, there are no dumpsters or trash cans on site. Was told if I left things behind, I'd be charged a fee, considering I'm only moving out because my things were stolen because they do not keep units safe. You would think as a courtesy they would wave the fee, but no they did not care. Seem more money hungry and inconsiderate of the situation. There are cameras only on the outside of the facility, and they only go back a week, which is very convenient for them, especially if people don't frequent their unit. STAY AWAY!! read more

The day after I posted my earlier review (Oct 7), I received an email indicating my rent would only increase by 24%. This was clearly much better than increasing my rent by 70%. I was still a bit upset that just 8 months in to my lease, they were raising my rent- and 24% still felt like too much to me- but I was thankful for the reduction. I still intended to move out within a couple months. However, a couple days ago I received a call from the office manager who shared that she had been away for a couple months and a lot of things had happened while she was away. She told me they decided NOT to raise my rent and to credit me next month for the additional rent I already paid for this month. This took me by surprise, as I had already found another place to move into... but now I don't have to! Which is awesome! I'm grateful! read more

Storage is ok - not happy with management being friendly when signing the contract, promising to have a system in place for payment reminders (you know, automatic emails like the rest in 21 century) even offering to call before issuing late fees. Yet they have no issue setting up an automatic system for late fee notifications, like the one I just got. 1 star read more

I have used this facility for almost 10 years. I recently looked at 7 other facilities close to my office but this place is still completely priced. In addition, it is clean, well lit inside the units, the grounds are maintained and the staff is over the top helpful. They listened to what I thought I needed to change, offered a few options and found me a better unit on the grounds near my original unit to make the change easier. read more

It's pretty great. The place is older, there's no climate control, the lighting isn't great in some units, and the elevators are only for objects. BUT! It's safe, clean, free of pests, and very well kept. The people are really nice and the prices are very affordable. I'm paying 1/3 less for 2x the space, as my old unit. They even have a big truck you can borrow to move your stuff in. We haven't had a single complaint and honestly happily sacrifice unnecessary frills for the cheap rent. Highly recommend this place!!! I'd have given 5 stars, if they were just open a little later. read more

I came to check this place out since it was next to my buddy's business. Not a minute after leaving my car I was rudely chased off for parking there...attendant didn't even ask if I wanted to see the facilities. They lost my business. I have little patience for upfront rudeness. Follow Up: Either the employee who posted the follow-up is thinking about someone else or he is blatantly lying to cover his misstep. The parking lot was almost empty. My buddy's business is RGHT NEXT DOOR. I don't even know what is across the street. But in a battle of he said/she said...the one fighting the hardest is the one with the most to lose...and I have many other options. read more

My wife and I were worried about putting almost all of our stuff into storage but once we toured this place Rusty and Terra put our minds at ease. The place is clean and well lit and it's also gated. Moving the big stuff like the couch and bed through the hallways was easy. Prices are reasonable also. read more

Great service... Very helpful... Will always come here when I need space! Very clean facility. read more

BEWARE!! This review has no reflection on employees Jessie and his wife Liz. They have always been honest straight forward with me these past two years. But recently due to lack of screening employees more efficiently, my Cadillac Escalade was stolen off property, along with units being broken into, during business hours while other employees were on site. Defeating the purpose of cameras in the lobby and around site. Contacted corporate office and have not even received a call back. Horrible company to give business to. If only all their employees were honest workers like Jessie and Liz. read more

Pros - Initially the cheapest place around. People in the office were super nice and friendly; especially Shannon. Cons - When I signed up, I heard a lady loudly complaining about her rent having been raised quite a bit without her knowledge (I guess she didn't check her email). Due to this, I paid attention and yep, within a mere 4 months, I received an email, stating that the rent would be raised by - are you ready? - almost 40%! Yes, from $82, to $112. I consider this so shady and unethical that I immediately went in and cleared out my unit. Beware, these guys seem to be doing this frequently - catch you with low rates and raise them within a couple months. read more

I have rented storage at Extra Storage for almost 4 years, and the service has been stellar! The managers have always been extremely helpful and nice, the price is great, security is great, it's basically the ideal place to store those extra items (for me it was office items when I changed jobs, plus some 2 house-hold-into-one excess furniture). I will continue to use this facility, and will get a larger unit if (when?) needed. Regarding CK's negative review, just ignore it. I'm quite sure there's a lot of back story that CK isn't mentioning. Trust me - this is the Best Storage Space I have ever used! read more

These guys are always on top of there game. So professional, place is always clean and their prices very fair. They're the best in the business! read more

Best storage I have ever worked with! Very professional and kind. They have very good rates and genuinely care for there guests satisfaction. I will definitely work with them again and highly recommend everyone do the same. Thanks again! read more

The rates for this storage facility go up frequently. I've had the storage unit for 1.5 years and I've had 3 increases - a total of 19%. This was not known to me when I signed up. I was told that it would continue to go up by ~10% every 6 months. I also have a unit at Public Storage in San Jose (on Santa Teresa) for the past 1.5 years and the rate has never gone up. I'm completely disappointed and I would not recommend them to anyone read more

I have been renting here for 2-3 years. Bottom line: - Good prices - Helpful staff - Easy payment options - Great security The prices are competitive and the staff are helpful. I once left a ton of stuff in one of the elevators (a blonde moment) and the staff put it in a safe place. They went out of their way to use their exit/entry records to figure out who it was. They notified me and gave me my stuff back. read more

I was greatly impressed when I rented a storage unit here at the Santa Clara Facility. The managers, Rusty & Terra Ragland, were very courteous and efficient in processing my unit. I purchased an industrial high quality pad lock from them cheaper than I could have bought retail. Very secure, gated, and requires password for entry. Look no farther for your storage need this is the place. read more

All I could say the storage place is awesome I love the lady at the front desk and the husband is awesome too and they run a good storage facility read more

Friendly staff who are super helpful, and cheap storage units. I looked at a few other places before coming to Extra Storage and all of them were 2x to 3x more for the same amount of space. Free dolly check-out and it has lifts which is helpful for upper units. read more

Thank you Alyssa Ramirez for your very good service. We been here for 4 years and I highly recommended this storage because their employees are very nice, friendly, and helpful. read more

I've been a single woman renting a good sized storage unit since April. I have always been treated really well. I did my research on the price and the location. This is a very competitively priced place. It is really clean (important to me), and the people call me back right away when I have called. There is room to move up or down, it is secure. The bathroom is in a safe location and clean. What's not to like? read more

This storage facility is great. As a Professional Organizer, I've seen a few. The staff is very helpful and the facility is clean. I've been working at this facility over the past few days and the staff has been helpful. They are very much aware of what is happening on site. Meaning it's very secure and clean (sometimes beating you to cleaning up behind yourself). read more

Today, I was helping my friend move stuff into her storage. even thoe some difficultlies accrued staff member Elena was very helpful and made sure our problem were solved. :) best place to keep your storage. it's secure, protected, and have very helpful staff :) read more

A total bait and switch operation. As if no bill reminder and excessive penalties weren't enough, they increased my monthly rate by over 60% without warning.. read more