I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

Appreciated the personal experience from Oren start to finish. SCM did our local move in Santa Cruz…read moreand made sure everything was put where we want in the new home. Definitely recommend them for high quality moving service.

Easy to work with. The movers packed everything with care, and everything was moved faster than…read moreexpected. Great job!

Great company and great people. On time, professional, and great care to protect property and all…read moreareas of move.

Pepe and his crew were great. They moved 3 bedrooms worth of furniture, art, boxes, and bins from a…read morehouse (with stairs) in Carmel to a storage locker in Santa Cruz. They were efficient without rushing, communicative, and friendly. They took good care with our things and everything arrived undamaged. We had some valuable art that needed to be packed specially and they took care of this as well. As a bonus, Pepe masterfully packed the storage locker and fit everything in. Good communications with the front office as well.

Great crew , handled with care . Used for a few pieces of furniture and local moving . Good valueread more

Extremely unprofessional business, poor experience attempting to coordinate a one item transport…read more Initially Tavares was responsive and had a competitive rate to transport a table for me. Went to great lengths and expense coordinating pickup with another party and Tavares. As the pickup/drop off date got closer I hadn't heard anything from Tavares. I began to send messages through yelp, via text, then finally called leaving multiple voicemails. I have not received a response after 3 days contacting them. On my first call, the phone rang like normal. After that every time I called it went straight to voicemail, I believe they blocked my number. If you changed your mind or something came up and you can no longer do a job, just let your customer know. Don't leave them in the dark and block their number.

Made a reservation through u-haul and they had great customer service. Arrived to pick up trailer…read moreand the clerk charged me more than the agreed upon amount. Beware these guys will rip you off if you don't pay attention. Go to another store!

I had placed an in town reservation for a 15 footer. When I arrived the gas station attendee was…read moreunable to assist me because they did not have a proper check out system. I had to call the corporate dispatcher to fill out my contract. Once that was completed, which took about 20 minutes, I was able to retrieve my rental vehicle. Due to the fact that the workers here are not u-haul employees, they are not savvy with contracts and vehicle rentals. I would suggest contacting u-haul corporate as you're on your way to pick up your vehicle so that you can minimize wait time. They will inform you of the vehicle number you're assigned to and you need to inform them of the current gas levels and mileage. You'll also need to report miles driven and that the gas was refilled to where it was when you got the vehicle. This location did not have any furniture dollys or other moving supplies. All in all, it is what it is. Not a great experience but I was able to move my things.

I visited this UPS Store location because I was in the area for an optometry appointment. I came in…read moreto drop off a package to be returned to Amazon. Upon entrance, the employee greeted me and helped me right away. I showed the return QR code sent to me in the email. It was quick and seamless. The employee finished the transaction and wished me a good day. The store is clean and friendly service. No complaints!

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

Please save yourself hours of scouring Yelp in this time of crisis and call Daniel at Emergency…read morePackout. I assure you that you will experience the following: 1. Professional, responsive, flexible leaders 2. Trustworthy, kind, multi-lingual team that treats your family with empathy/respect. Same goes for your precious items! 3. Streamlined, efficient operation with 3D cameras/digital inventory capabilities, & software that allows EP to work seamlessly with your insurance - ensuring fast processing of claims/payments. 4. Professional reports with pics/3D virtual model of your home provided with lightning-speed 5. Back-office that communicates well with you/your insurance to proactively remove any headaches. I called Daniel earlier this month when I got word that my senior parents' 3-level home had suffered water damage from top to bottom -- in other words, a massive job. I was out-of-town helping remotely, and after calling Dry Kings (another great company!), they informed me that EP was the best for content removal. Reached out to Daniel to explain the situation and w/o missing a beat he offered to turn right around from the East Bay and head back to SF to meet my parents. Worth noting, because it was late afternoon and he was minutes from home- close to finishing his day. He braved the traffic back on our account! In no time flat, he was at the home where my parents were overwhelmed, scared, and anxious about the entire situation. Daniel is very professional/warm and quickly brought a sense of calm along with a plan of action. He inspires confidence and has clearly honed a process that is efficient/seamless for all parties involved -- the families, packout company, and insurance providers. He walked through the entire home with a 3D camera that captures the state of the home and items affected -- which is an incredible resource for insurance. He sent me the link to view the 3D walk-through which was vital for me & my nerves given that I was across the country at the time. Early the next morning, Daniel had arranged a wonderful team of 6 people, led by Matt, to begin removing, cataloging, packing, and inventorying all of our belongings/furniture etc. It's incredibly thoughtful/detailed work and the team was kind/patient and had an amazing work ethic. They were on the premises FT/on-time from Tues-Sat so this gives you a sense of scope. Daniel also came out a couple of days into the project to assess progress and support his team. I got the pleasure to thank him for how kind he was to have responded so quickly the day of the incident. Daniel and EP also worked well with our landlord's water restoration company who was there to deal with water removal/drying of the home. He proactively offered to take the "middleman" work off my plate and called the company to coordinate/de-brief. Also, when the landlord needed more items removed on a quicker schedule so his team could move more quickly to further dry/ prevent mold accrual, Daniel arranged for the team to come on Sat. to finish the job, which had required Daniel to shift some things around to meet that request. I was very grateful to the team for that accommodation which immediately solved/calmed our landlord's needs/concerns and allowed for the restoration team to make a ton of progress that weekend. Finally, much needs to be said of the on-site team. The on-site project manager Matt was a great leader with a high emotional IQ and did an excellent job communicating between the family, his team, the landlord's restoration company, and Daniel. Trustworthy, he was never annoyed by questions, very patient, and was particularly sweet to my Mom who was having a hard time processing what had happened. Matt was very genuine (nothing I hate more than "fake-nice") and the same goes for Yoselin, Jamie, Jose, Mike, and Anna - who were the other team members on this job. It also made a difference to be able to speak with some of the team in Spanish, it made us feel like we had friends/family helping us, if that makes sense. :) It's still crappy to have to clean-up after an incident like this but near the end, everyone had been invited to Thanksgiving dinner! We were able to get some good laughs in along the way which were much needed! Companies often have slogans about "caring" and being "kind" etc...blah blah blah! However, EP, Matt, Daniel, Yoselin, Jaime, Jose, Mike, and Anna -- they each delivered both in terms of quality of work and respect for the client which is unfortunately very rare these days. Also, as an adult child that manages my senior parents' affairs, I'm sure you can relate on the importance of hiring ethical contractors/professionals. Seniors are often taken advantage of or their fears manipulated -- something I am very sensitive to -- and that was definitely not the case here. We made the right choice on many levels of hiring the EP team and looking forward to seeing the team when we are able to move back into our home! Thank you!!

Great experience and company! The crew was helpful, friendly, and did everything and made the…read moremoving experience great. I would definitely use them every time!

Huge move from San Jose, CA to Daytona Beach, Fl. Coast to coast…read more I feel I dodged a bullet with many moving brokers trying to secure a contract through a hard sell and promise of *literally* unbelievable rate quotes. Doing further research I found there's a common and growing scam to quote low, then hold your stuff hostage until you pay surprise extra and extreme charges. Anyway, I went with U-Pack after researching the various container drop-off and load options. Contract terms were straightforward and no surprises on drop off. Both the start and end, U-Pack and their shipment team were super easy going with the schedule. Just call a day before drop-off/pick-up and they were able to make it happen. I had 3 cubes and two went to destination and the 3rd was stored by U-pack for a bit while I secured a longer term storage unit, and they dropped it off there. Make no mistake, packing and loading the cubes is a huge freakin' task. Do it in layers with large flat items working as "walls" to help hold stuff in. And ratchet strap each layer. A special call out to JW, the forklift operator in San Jose! He was one with that machine and able to maneuver with extreme skill and precision, including a very narrow and long driveway with tight gate and cypress tree. He's a magic man and was able to place the cubes perfectly between sidewalk and street and back yard driveway - saving me $ and headache dealing with the San Jose tax assessor regarding a permit if cubes block street parking and/or sidewalk. Other thanks to Skee (Ski?) at the drop in Florida. Also skilled w/ the lift and super accommodating on placing the cubes where I wanted. Finally, Gerry (Jerry?) and Lorenzo at dispatch. You'll be given a pretty huge window (like the whole day) for drop-off/pickup, but I'd give a call and they'd be able to narrow that window to a couple hours.

We moved in 3 different stages, each time using 4 pods. U-Pack did an amazing job. The customer…read moreservice was exceptional, the driver was courteous and helpful, and everything was delivered as promised. I absolutely U-Pack for any move you may have.

I'd give Missy 10 stars if I could! We were referred to her by our real estate agent to help us…read moreclear out a family home of 50 years after the death of our parents to prepare it for sale in a short time frame. Missy's help was invaluable, worth every penny in helping us manage one of life's most stressful transitions. She arrived well-organized and ready to work, with packing tape, boxes, and other supplies that would have taken us valuable time to shop for. She was clear and personable in all her communications about how she could help us, her scope, fees and terms, and she exceeded our expectations in every way. She was self-starting, hard-working, and thorough in helping us sort through two lifetime's worth of accumulations of all sorts, helping us make difficult decisions about what to keep and what to let go, and requiring almost no time or direction on our part--she knew from experience and intuition how to plan and prioritize, where her help was most needed, and also knowing what only we could do. She was sensitive, thoughtful and conscientious about identifying items of potential value, and finding respectful new homes for stuff we wanted to give away, and keeping stuff out of the landfill by donating to local community-based non-profit organizations whenever possible. She packed boxes and boxes of items etc. carefully and professionally for shipping across the country, and everything arrived in good shape. Without her help, my brother and I would have each needed to take another week or two off work without pay-she saved us not just hours but days and weeks of time. As we neared the end of our PTO, with still plenty of stuff in the house, Missy said "just be sure to take what you want, and I'll finish the rest and empty the house after you're gone--" and she did it (and even took trash and recycling bins down to the curb and back and sent us donation receipts for tax deductions). Thank you so much, MIssy, our family will always remember your help!

Missy and the SOS team are awesome! They are respectful and pleasant when working with clients no…read morematter the circumstances. They always have a real can-do attitude. It's so refreshing to get such great service!

Excellent communication, great care of customer properties, well-organized and efficient service,…read moreappreciate returning customer!

we recently used Jackie Movers for our 3 bedroom house move from Millbrae to Palo Alto, including…read morepacking and moving services, and the team did an excellent job. Humberto and his crew were really efficient, organized, and careful with our furniture and boxes throughout the entire process. They arrived on time, communication was great, and the crew stayed professional and friendly. Highly Recommend Jackie Movers!