Audrey and Jai were amazingly helpful. They were personable, sharp, compassionate, and patient. I…read morewould highly recommend Store More America Aptos. They treated me like family.

I have been storing my wines, both purchased fine French Burgundies and Rhône wines as well as wine…read morefrom a winery I work for (Armida) here at this Aptos location for over 15 years. During that time. I've also began making my own wine which. I now store here in some volume. So, I've gone from a modest ten case locker to a much more ambitious 300 case locker which lets me move around and access all the wine I load into it around bottling time, and as I still purchase commercial wines. Let me assure everyone that those 2005 Burgundies and Chateau Neuf du Papes and other long term gems are rewarding me now by virtue of proper storage. I'm so glad that my investment in storage and patience is paying off so reliably!! Woohoo! Same goes for the great Armida Zins and Pinots I've stored for 5 years, or 3. If you are serious about accumulating fine wine and proper aging for the near, medians long term future, forget the home wine refrigerator strategy and remotely store your wine properly. It will help you keep your hands off too early drinking through impulse, too ;-)

This facility is well staffed, very clean, and has great security. Very worth the cost!read more

Just moved from a competitor to CSS, which had nice lighting, climate control, attractive decor,…read moregood music, friendly staff, and cost less. Best storage outfit we've ever encountered, by far.

We've used them for several months now and they've been great! Family run business, the owners are…read moreso nice and are always available or respond quickly. Price is reasonable and location is perfect!

This is a nice place if you only have a few things to store as there are never any large units…read moreopen. The owner is a wonderful woman who has very fair prices and is understanding when situations arise to throw you into being late with rent. The biggest drawback other than no larger units available are the early closing times and when it rains hard, water will come under the door and anything in the front 1/4 on the ground will get soaked.

The cancellation policy is a an absolute trap. You have to be there on the exact day to remove…read moreyour lock and do a walk through. One day before of one day afterwards and you will be charged another month. I went in and signed the intent to vacate, and was suggested to by the employee at the front desk to leave a key for my lock so they could remove the lock when necessary. All the notes of our discussion were written on the intent to vacate note. Per their 10 day rule. And still they charged me for another month. I had already PREPAID the month and I was 3 weeks before the renewal day of that month. So don't trust them if you can be there on the Exact 10th day NO EXCEPTIONS. Whatever they tell you when signing up IS A LIE. Totally False.!!!!! Use someone else, unless you are local and have all the time in the world. I used them cause I wanted to use local and help out the small business. I'm local.

Service, quality, value, kind, and respectful. A business of integrity. Thank you for your service.read more

Debbie was super-helpful and rented me the perfect size (huge, 10'x30'). Reasonably priced, if you…read morecount it as part of rent in Santa Cruz. Debbie and her husband provide great customer service. One of my BFFs, Karen, passed away a couple of years ago & her son hadn't gone through her stuff yet. I moved into Karen's house & will be going back and forth frequently this year and next to sort through the house & things in storage. I have much of my own things to go through, and I get to help Karen's son process her stuff, too. I miss her. I'm going to a GriefShare support group & we talked about going through our loved ones' things. It's common to store things for a year or two until it becomes a little easier to process our losses. Thanks Debbie!

Best in Capitola. Car access to all units and they don't tolerate homeless and other grifters…read moreliving on the property which is the case at Public on Soquel Dr.

First of all, I want to give a huge shout-out to the property manager who handled a tough situation…read morewith poise and professionalism. I walked into the front office and some guy was absolutely out of control! I get having a complaint or whatever the issue was but yeesh! The manager did such a great job trying to provide customer service to a blatantly unreasonable customer. You go girl! I've used this location for a few years and have had nothing but positive experiences. The facilities are always clean and well kept and pretty quiet all around.

Th8s location is always clean and well kept. Corin is my main point of contact and is always…read morecourteous and professional assisting me with my needs no matter what. I recommend this location. Bill 8+ yrs renting...

I just closed out my storage unit after having it about 6 months. I didn't have any problems…read morewhatsoever. The auto payments were a nice feature and the customer service was excellent from beginning to end. I'll definitely use them again in the future and would recommend to friends.

We rented a storage unit at AAA storage in August, as it wasn't clear if the CZU fire was going to…read morebe contained, and it was a place to leave some stuff "just in case". The person in the office was great, our stuff was safe (lock seemed pretty secure), their rates are reasonable, and the passcode to get in the gate is personal for each unit. We would recommend this business to friends who need storage.

I'm leaving this review to share my experience with the "manager specials" at the Storage Smart…read morelocation in Soquel. About a month ago, I purchased one of the manager-special units. From the outside it actually looked pretty good and appeared like it might contain some worthwhile items, which is what led me to buy it. However, once I got into the unit, it turned out to be almost entirely junk. It honestly looked like a pile of garbage from multiple lockers thrown together. There may have been one or two usable items, but the overwhelming majority was trash. I mentioned this to the manager at the time and explained that I was concerned about what I found. I'm not accusing anyone of anything, but the condition of the unit made it feel like a lot of leftover or unwanted material had been piled together. The situation ended up costing me about $600 just to dispose of the junk and haul everything away. When I came back recently, I noticed two more "manager special" units that looked very similar. From the outside they looked decent, but the visible contents appeared to be the same type of mixed piles. While I was there the first time, another customer even mentioned they had experienced something similar. I'm simply sharing my experience so others can take a very careful look before purchasing one of these units.

Zero stars. This place only gets worse. They have zero customer service skills. The manager has…read morebeen rude every single time I've spoken with her including day one. The rate hikes are way over 10% they will give the least a mount of notice 9 days for mine. And then put massive fees with it up for auction within weeks. DO NOT RENT HERE. The pricing is just a mirage.

Very impressed with the level of service Edward (manager) provided! He was very thorough…read more with entire rental process. From how to get started, he asked questions to ensure I was renting for my needs, and most importantly took time to walk me through the facility to show me different units. Keep in mind this was my first time ever renting a storage unit. Overall, after looking around at other competitors. I made to decision to rent from Extra Space Storage because of the level of service Edward provided! Flawless execution in customer service; provided by Edward the manager!

Extremely happy with the service I received at the storage facility. The location is in a very nice…read moreconvenient area. Its so nice and clean! The manager is awesome!!! highly recommend.

The storage units are easy to open up I rented the 5x8 size…read more The ceiling is very tall There are people getting things from storage and putting things into storage I didn't see people hanging out" . I'm used to seeing that at Public Storages Units are clean Place is professional- safe I like the color schemes blue- grays 38th has a great wrap around design so you can pull in and then drive through No turn around Dollies - carts ARE NoT extra large, bulky and annoying. They are large and perfect- Easy access code Easy entry Elevator can be used w/ o code I'm very satisfied I'm glad glad that I moved out of Public Storage. PS was 3x the cost of Extra Space I paid for a year - this allowed me to get promo pricing locked in

I will NEVER use this place aga8n, after 3 mos. They raised our rent. WTF. On top of that they…read morewanted to know about everything we were storing. I bought two sheds just to get out of there before another increase. My advise, find another place to rent. The only postives was that it was clean.