Bridgette property manager provides great customer service and is well knowledgeable with questions…read moreor concerns

Meanwhile, back at the ranch... The staff is cheerful,…read morehelpful and polite. They provide clean and safe accommodations in a professional environment. Much appreciation!

I just closed out my storage unit after having it about 6 months. I didn't have any problems…read morewhatsoever. The auto payments were a nice feature and the customer service was excellent from beginning to end. I'll definitely use them again in the future and would recommend to friends.

We rented a storage unit at AAA storage in August, as it wasn't clear if the CZU fire was going to…read morebe contained, and it was a place to leave some stuff "just in case". The person in the office was great, our stuff was safe (lock seemed pretty secure), their rates are reasonable, and the passcode to get in the gate is personal for each unit. We would recommend this business to friends who need storage.

Great service and always available carts in every building. It is a safe and secure location.read more

Yelp should allow no stars. Absolute Rip Off. Steer clear of these guys. They doubled my rent…read moretwice in three months. Considering taking legal action.

Jessica was friendly knowledgeable and got me the best deal. Excellent service . She found ways to…read moreuse promo codes and get me the best value . In office Marcy showed me several units before I decided.

My mom and I walked into their office to rent a storage unit and were told to book on their website…read moreto get the special pricing, which we did right there with the ladies at the front desk. We selected a 3rd floor unit far from the elevator, inconveniently located, specifically because of the better price which was $99/month for the first 3 months then $199/month thereafter. My mom just realized they've been charging her $111.50 these first 3 months so she called and they told her that was always the price and that it'll go up to $223 next month. I can literally go on their website now and still see the $99 first 3 month special then $199 after. Our price that we rented for which they claim isn't the case is literally STILL ON THE WEBSITE. Store your stuff somewhere else to avoid getting charged whatever they feel like. Of course we were never sent any email with a breakdown of charges or any contract. Just an auto payment notification and receipt for all subsequent payments. Scammy business. Avoid. Also has rats.

I was in a pinch and needed moving trucks and a storage unit quickly. Anbar Self Storage saved the…read moreday by providing both. The staff is very friendly, informative and professional. The trucks are well taken care of, clean and affordably priced. The storage units are very secure, easy to access, and clean. My unit even had a fresh layer of paint inside. Thanks to Anbar Self Storage for helping me out! I will be coming back for all of my U-Haul and storage needs.

WARNING * BEWARE * DO NOT RENT U-HAUL VEHICLES FROM ANBAR STORAGE IN WATSONVILLE * FAILING BRAKES *…read moreROBBED OF $100 I rented a 10' U-Haul from this location a few months ago and was issued a U-Haul truck with FAILING BRAKES. When we put our foot all the way down, the truck would barely stop 10 feet past the stop line on the street, which would leave us part way into the intersection. Nathtalie at Anbar told us to bring the U-Haul back and she did not charge us for the trip to Santa Cruz or back to Watsonville. Nathtalie said that "their truck brakes are checked and that at times they can't know when the brakes may have issues". BUT IN THE REAL WORLD... PEOPLE, ESPECIALLY COMPANIES THAT RENT LARGE VEHICLE TO AVERAGE CITIZENS SHOULD KNOW WHEN A VEHICLES BRAKES NEED TO BE CHANGED. We were planning to take this U-Haul over the hill into San Jose and could have been seriously injured or worse. Anbar should have sent an employee technician to retrieve the vehicle from us in Santa Cruz and had it towed back instead of making us drive it down the hill back into Watsonville with bad brakes. On another note, we had simultaneously filled the U-Haul with $100 worth of gas and NEVER RECEVED A REFUND FOR THE $100, which Nathtalie upon checking the gas meter in that U-Haul when we brought it back confirmed that we had filled it up and said she saw no issue that we would get fully refunded for the gas. Since then, I have made 3 attempts with the office on Ross Avenue in Watsonville (I spoke to both NATHTALIE AND MARIA) and have made 3 attempts with the FEILD SUPERVOSOR (SILVINO MORAN) after escalating my complaints, but never received the gas refund. I also had paid for insurance on the U-Haul rental which may have protected us in such matters, but it didn't help... Anyway, on June 27th I told Silvino, the Field Supervisor what had happened, and I texted a picture of my gas receipt to him. SILVINO SEEMED UNCONCERNED THAT THE ISSUE STEMMED FROM THE FACT THAT THE U-HAUL BRAKES WERE BAD, and he said nothing about the brakes at all). Silvino told me he would get the $100 gas refund to me, and that I should see it on my credit card statement within 1-2 business days. On July 23rd I texted Silvino stating that I had not received the refund. I did not get a response from him. On August 1st I called Silvino letting him know again that I had not received the refund and he said he would look into it... I never heard back from him. I just checked my CC statement again today, which is September 27th, and I have not received the refund. Early on in my process of booking this U-Haul from Anbar Storage, I was frustrated with their customer service and voiced my frustration. I found both Nathtalie's and Maria's responses to my concerns to be very rude and unprofessional. Toward the end of this fiasco with Anbar Storage, Maria at one point angrily told me to stop threatening that I was planning to leave a review. It has taken me a few months to submit this review because I was moving, busy, and awaiting a response and refund from the field manager, which never came, but I think it was important to let people know that ANBAR STORAGE IN WATSONVILLE LET A U-HAUL TRUCK BE RENTED WITH BAD BRAKES AND ACTED UNCONCERNED. Please pass this info along to all your friends and loved ones so they can be safe driving these huge trucks. I plan on submitting this review to all social media outlets, such as google reviews, YELP, etc., and to U-HAUL's Corporate Office itself in hopes of getting this message out.

Only been with them since March of this year and it's already going down hill I was paying $107…read morewith no promo or deal and the rate went up $96 didn't get no notification regarding my rent going up. Paying the rate now is not worth a 5x10 storage and storage it's self is clean but I have been seeing bugs and what it looks like they might have a termite problem

Very clean. Initially a good experience, but after only 4 months they raised the rate from $200 to…read more$300 claiming market rate adjustments. I wasn't aware of a 50% inflation rate since August?

Josh and Hailey were incredible today! I can't say enough great things about them and the facility!…read moreIt is so clean and handy. I highly recommend them for UCSC students (or anyone) needing storage in the area.

This facility is well staffed, very clean, and has great security. Very worth the cost!read more

Disgusting, stay away! If you want all of your stored belongings ruined via RAT FECES AND URINE…read morethen rent here by all means. Absolutely no responsibility taken by the management when notified of the apparent infestation. I had to throw out over $3,000 worth of my personal belongings. They have ray traps and poison set out across the units which makes it known and obvious that they know of the problem and do nothing to correct it. If I could leave zero stars I would. DISGUSTED...

DO NOT RENT FROM RAT HOTEL UNLESS YOU WANT YOUR STORED MATERIAL RUINED. These jerks have no…read moreremorse, take no responsibility and have ZERO compassion. Also forget any refunds even if your stuff is only there for a week. Do not give these bottom feeding scum suckers your biz or you will regret it.

We've used them for several months now and they've been great! Family run business, the owners are…read moreso nice and are always available or respond quickly. Price is reasonable and location is perfect!

This is a nice place if you only have a few things to store as there are never any large units…read moreopen. The owner is a wonderful woman who has very fair prices and is understanding when situations arise to throw you into being late with rent. The biggest drawback other than no larger units available are the early closing times and when it rains hard, water will come under the door and anything in the front 1/4 on the ground will get soaked.

The general manager was extremely rude and very accusatory throughout the interaction. I had to…read moredeescalate the situation because the level of aggression was unnecessary and made the experience uncomfortable. Overall, the customer service and professionalism could have been handled much better. Overall, I would not recommend Prime Storage to anyone. The staffing is very inconsistent, and there have been times where staff did not show up, leaving customers stuck outside the gate. When concerns are brought up, it feels like all you hear are excuses instead of solutions. The overall experience has been very frustrating and disappointing.

I do not recommend this storage facility. we have been locked out of our unit 2 times. one was for…read moremisinformation on THEIR part about insurance. the facility hasn't been upgraded since it bought out the local business. The local business was way better. We get rate increase notices every other month and I have to call to renegotiate our rate. At the rate they're going we'll be up to $500 by the end of the year if I don't call. Do not use this place at all.