I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night from them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business read more

I gave this place a 5 star review which has turned into a 2 star review . They increased my monthly rate $85.00 with zero warning. I was just told they can do that whenever they feel like it because I'm month to month. I will be moving out this week. What an absolute rip off! Never again. Beware. read more

One of the worst companies I have ever dealt with, they raised my rent by $100 without warning and this is the second time I will never set foot in this company again, I do not recommend it. read more

DO NOT GO HERE!!! Place is a racket. After two months they doubled my rent out of no where. I called and they said they are allowed to reprice it for "market value". This place should be shut down for extortion and price baiting. read more

Sue is awesome. Very helpful and friendly. Helped me with a lock situation. I highly recommend Extra Space

Thank you Susan for being helpful and friendly! Great job! Grateful movers from Ready-to-go-Movers ! read more

Sue was very helpful assisting with all my storage needs ! I would definitely recommend this spot !!

I have been with Extra Space Storage for 8 years and never had an issue or problem. I pay my storage yearly. This time Diana was the one who helped me and she has great customer service and help me to get an approval with the increase and it was approved, thank you Diana! read more

Amazing service here we really appreciate Sues help! It was really helpful to have Sue here we appreciate!

The facilities are clean and well-maintained, but that's where the good things end. Without notice, they will raise their rates on you every 4-6 months. I believe CA law requires 30-day notice of rate increases, but I could be wrong. Our rate was increased 91% the first time, then 76% six months later. We'll be packing up our unit this weekend and taking our business elsewhere. I strongly suggest that anyone looking for self-storage think twice before choosing Extra Space. read more

Sue is amazing!!! Her customer service is top notch. Friendly, kind and beyond helpful. She deserves a raise!!!! read more

Extra Space Storage - Self Storage Near Me - Thousand Oaks, California

tripled in price while you have the unit. Scammy techniques they use once you're in and they know you can't just leave so easily so they raise it. Mine has tripled in price in three years, ridiculous. I also have homeless people who have a unit next to mine and they are always in and out storing items, and although I agree it's okay for the homeless to have a unit as I feel for them, homeless people also commit property crimes so when it's next to your unit you kind of feel like your things will be missing next time you open it. it doesn't make it feel secure at all. read more

I have my rent raised every 9 months. On 9/30 my rent was raised to 123.00 now on 7/16 it is raised to $191.85 . Almost $70 in less than a year. This is not acceptable read more

I have been a customer of extra Space Storage go over 6 years and have to compliment the management of the Thousand Oaks storage facility with the highest level of customer service. Vanessa and Sue are always available to answer any questions I have. The facility is spotlessly clean at all times. I would highly recommend Extra Space Storage for all of your storage needs. Ted Roderick read more

Sue did an excellent job of making me familiar with the units and what size would work best for me. She was very pleasant and thorough. She was not pushy but pointed out things I might need or want. As a result, I rented my unit for one year. read more

The unit I frequent is a company unit that I share with 8 other coworkers. After quickly finding it necessary to swap from a key bolt to a combo lock, Sue helped us do that fast and painless. Something so simple that will help us keep from shuffling around a key is greatly received! Thank you so much! read more

Mrs.Larios is great, very professional customer service, called they had the place ready for me. over all i would say there website is so so so user friendly, couple of clicks i had my place. read more

Easy to rent a unit. They do require insurance but you can use a h/o or a renters policy if you already have one instead of purchasing their individual insurance. Prices are lower here than other places in the area. (I compared with 8 other nearby companies). They offer cheaper prices online than if you walk in or call to reserve a unit. Bring your own lock or they will sell you one for $18. Access to the facility is easier by right turn or otherwise you'll have to bypass it and make a u-turn or illegal left turn. TO Blvd in this area is a super busy street. The facility has good security with access behind an iron gate that needs a security code and you can park close to your storage building. The hours are broad so you can access the facility almost all the time. The buildings are clean/new and smell pleasant. Only caveat so far: Beware of the homeless living in the bushes next to the property. It appears that there was a little encampment in the bushes on the other side of the iron fence and this guy was hanging out there when we arrived around 6pm. read more

I've never used this facility for its purpose of a storage unit, but this place provides the perfect boxes. Why are the boxes perfect? The boxes are the excellent size to package you LP record collection. Anytime I've needed to make a move this is the location I go to buy these minty boxes. You buy 10 or more and you receive a 15% discount! The customer service has always been stellar. They even threw in a free tape gun on this recent visit. C'mon. 5.0 - Boxes read more

super easy to get your space online and Vanessa was kind enough to upgrade my storage when we checked in . It took little to no time at all . She made it extra easy to get our storage. This place is extra nice and like new . Great security system and hours are great .. to be able to access your stuff at 9:55 pm if needed makes it great in not having to rush to drop something or pick something up. I definitely recommend it for someone that needs there stuff safe and secure! read more

I would definitely not recommend Extra Space Storage. Just received a letter from them, only been in there 2 months. Raised my rent space from $136.00 a month to $ 215.00 for a small unit! I am so upset! They are taking advantage of people. Cheaper if u sell all your things. Times are tough right now! How can they do that to people? I bet they have their employees and Managers write the reviews. Pulling my things out! Go somewhere else, there are others storage places that are much less! read more

I've used many storage facilities in the past and never have I received such great personal customer service. I've had several dealings with Vanessa in particular and she is kind, knowledgeable and sooooo helpful. Truly made a tough situation so much better! read more

Realiable but increasingly automated - no humans to troubleshoot . Pricey, by comparison for this locale.

Great Place! Clean and Secured Place! Easy access from the 101 freeway! Vanessa in the office was very helpful and friendly! I would recommend it a 100% great Storage Place ExtraSpace! Thank you! read more

Very kind a respectful people. Space is clean and well lit. Use them for your storage needs. It was effortless.

My dad used them for many years. Today we finally cleared everything out. Sue Knight was very helpful and stopped by to make sure we had everything we needed. Then she quickly got our paperwork done and made the process painless. read more

Sue Knight is possibly one of the nicest women I've ever met in my entire life. She is really caring and helpful extra space storage is lucky to have have her. read more

Sue is a pleasure to deal with. Friendly, fast and responsive customer service. The facility is clean and well maintained. I would recommend to anyone looking for self storage. read more

Perfect location, prices are competitive, and the staff is stellar. They helped me find the right units, sizes and locations for the multiple units I needed. Sue worked to get the best deal on pricing options. Vanessa was great helping me any day I had an issue, she was quick, super helpful. I absolutely recommend this particular Extra Space Storage on TO Blvd. I've used other Extra Space Storage location in CA and UT. Best company and super awesome employees at each of them. read more

Very clean facility and secure as well. The only issue I had with Extra Space Storage over the nearly 2 years I was there was several billing issues. However since this is a fault of Extra Space billing and not the facility, I still rate the facility 5 stars. read more

Great customer service! They gave me a deal and the first month of storage was free. Awesome spot to store your extra things!

Customer service is not great! The lady at the front desk was not helpful and very rude. The facility is nice though Just as long as you don't need any customer service this is a good place. read more

Really nice facility in TO that is climate controlled, clean, and with good security. Renting was easy. They do good deals to get you in, but price does increase annually. 24 hour access. Still, I've never worried about my stuff or security. A good, secure, clean place with a nice location. Staff are professional and courteous. read more

This is our first experience of self storage and is a pleasant one. Amanda and Sue are very helpful and courteous during the whole process of reservation and moving in. That is one of the reasons wen choose here. The facility is new which is fresh and clean. The units in building are cool without AC. Walking in the building is like enjoying a new car. Positive experience. Thumb up. read more

I needed to upgrade my unit and was running into a low inventory for the size I needed. Karina was very helpful in providing my options. However, we couldn't find what I needed. She said she would add me to the list and let me know when a unit would open up. Within less of a week she worked it out with the site manager. Bothe Karina and Vanesa where very helpful and the changes to my account and new unit were smooth. Thank you! read more

Easy seamless process. Friendly staff helpful, recommended. Secure easy access and clean space.

It is always a good experience at Extra Space in Thousand Oaks. I worked with Sue today and she was very helpful and friendly. I feel my "stuff" is secure. Thanks. read more

I have been w/ESS for years. Safe, very clean place. Management has always been great as well as accommodating. And I love Sue! I recently met another lady, who's name escapes me--But, she was fantastic! She was from a valley location filling in for the day. Wonderful & an absolute pleasure to do business with. I always highly recommend this place for all your storage needs. Thank you ladies. read more

They are really nice when you come in (and ask for you to write reviews, that's why they have so many), but after you're in, good luck! I had fraud on my debit card and had to get a new one, and I've been trying to update my billing info. Their website never lets me log in, when I try to reset my password it gives me an error (I have screenshots), they never answer their phone, if you e-mail them it comes back too (also have screenshot). When I finally got ahold of them this morning, they charged me an $85 late fee and said they tried to call me 3 times - BS! They could have e-mailed me too, but nope! I had NEVER been late before and had auto-pay. Not to mention they raised the prices of the storage unit after a month or so in. Your stuff is already in there and it's a hassle to move, so there's not much you can do but pay more. Not trustworthy, not good customer service! read more

Was looking for a storage unit near by and found Extra Storage. Sue really helped to find me what I needed and set up the account. She followed through as she said she would on the paperwork and always had a friendly smile and made me feel at home. read more