Gouge and screw. They'll bait you in on a seemingly good price for a storage unit (i.e. $195) and then hit you up with rent increases every 4 months (aka "Market adjustments). I left paying close to $350 after 2 years.......that's almost a 2x increase in rent in 2 years. That's insane. Just know you have little to no power to contest rent increases -- they are able to increase the price to whatever they want since it's legally a month to month rent. Just know that going in! Also, the area is super sketch with homeless and trash everywhere. Sirens going off frequently and LOW class renters blasting their rap music cleaning out their crap when you're JUST trying to get a few things out of storage. P.S. your unit fill be filled with dust/dirt and probably rodents (see mouse/rat traps everywhere). Most of my stuff was FILTHY after 2 years in storage. It's a dusty, dusty place out there. I never felt completely secure with that little tiny lock they make you purchase from them. It felt inadequate. I was so glad to get out of there and move my stuff into my new house - storage is heavily in favor of the storage facility who can hold you hostage. Besides, is your stuff really worth it? Probably not... read more

My experience was fantastic Crystal and Ane was very helpful and ptofessinal. Storage was real clean my first time using a storage it was good experince for me. read more

Not happy with this company. They offer you a storage for one price and then randomly jump $100 extra dollars up without notice. Very much so a rip off.. not feeling comfortable with them at all. Looking to move my items to another storage ASAP that treats there people fair.. read more

Great customer service, very kind. Crystal is amazing.

The women who checked me in was very kind and knowledgeable I upset I forgot her name but, keep her !! great unit

Great , Great Customer Service! I recommend this place to everyone! Clean, and the in charge, had lotsa patience, explaining everything .. Thank You read more

My experience with Extra Space Storage in Highland, CA has been great. A young beautiful lady by the name Meleane customer service was excellent. She was professional and very helpful and made the whole process easy for me. She helped me find exactly what I needed for a decent price. I would definitely recommend Extra Space for anybody who is looking to get a storage. read more

Simply tha best....Tina Turner. They do tha most 4 me & I luv it! If I needa storage, this is where I'm goin frum here on.

I rent spaces for a seasonal business, and the Manager, Crystal, really worked with me to get the storage unit sizes and move-in dates I needed this Fall. The prices were great too. I've rented here every winter for 7-8 years - clean facility and wonderful staff! read more

Crystal really was amazing and helped in the best way she could when getting me my right size storage!!! Thank you so much!!!!

Very RISKY. The price was fair but my daughter-in-law was convinced she should pay WAY extra each month to get personal property insurance. I assumed the lockers were quite secure, but I was wrong. Turns out, our lock WAS cut off, and our locker WAS opened, and lots of belongings taken... and the management did not notice. POOR SECURITY HERE! The insurance rules require documentation of all your belongings, like original purchase receipts, etc... which most of us do not keep very long. Even if we DID have paperwork, the insurer would only pay the depreciated value... not anywhere near the personal value. After a long back-and-forth with the insurance company, we got nothing. The SB Police Department has other crime reports from this location too. Beware! read more

I've been with this Extra space location since 2018, they've always kept their space clean and professional, every employee I've had the pleasure of being assisted by has always had great energy, and a lot of knowledge toward any question or concern I've had. Recently I went in & was helped by Ms Meleane & she went above and beyond to help me! Thank you so much, and I look forward to continuing my business with you at this location read more

Thank you Crystal for all the Storage information and Pricing it was a pleasure speaking with you.

Ugh. Really tried my best with this place... but after having my unit broken into last night, I must say goodbye. EVERY interaction I have had with this facility, and the customer service of Extra Space Storage in general, has been lack luster (to say the least). There aren't many feelings worse than knowing strangers were in your things. It's especially un-nerving to realize that no one really seems to care, at all. Any question I had about the break-in was met with shoulder shrugs or 'I don't know' answers, and when asked if there was anyone else I could speak with I was told the property was the only way to handle it...or the police. Come to find out the cameras here are poorly placed, so even if the associates here could see a 'suspicious vehicle or person' there is no footage of any crime against my property. Talk about false advertisement. With a heavy heart I have to deal with police reports, truck rentals and finding a new storage unit. I suggest you strongly rethink placing anything of value in these units. read more

I been having a storage place with this place for a while and yesterday was the worse experience the manger and the owner are very disrespectful and yell at the costumers would never recommend this place plus they are very high on the prices 300 a month that's insane read more

The ladies at the front desk were so courteous and respectful for new customers. I appreciate their help in assisting me with renting a storage and the how tos. read more

Honestly went through many unresolved problems. Many people in the facility that you can tell don't belong. The gate was constantly found open when it's suppose to be a secure facility. I remember going a Saturday evening and Sunday around noon it was still open. I have a business and was not able to get in this Saturday due to a shortage in th key pad,having a huge delay was a problem. They do have a live on site manager but he did not answer his phone when they called him.. got to say they're was a nice assistant manager she did call me to let me know the gate was open and also to let me know that it would be closed. She gave me a chance to pick up my stuff I needed for the weekend. The next day the manager guy cuts my contract and I get an email saying "your move out confirmation" To the GM Jonathan- please work on your communication skills, don't assume things always go by facts. To those looking for a space. I obviously had to go out to search considering I was kicked out and the key pad still hasn't had a vendor go look at it. I found this place called CubeSmart self storage. It's off of highland by the CHP station. Very secure, friendly staff and they have a love on site manager as well. read more

Amanda is always so helpful and responsive and available when I have questions. The storage is clean and is quiet from a lot of people. I highly recommend going here!! read more

This facility at 2005 Sterling Ave, San Bernardino is TERRIBLE. Although this is a month to month Rent. I rented from them 3 months ago and today they send me a notice with a $90 increase. I left many messages for them and they are ignoring me.Will keep you posted to see if they plan to return my call. Rather rent from another storage down the street that will not have a dramatic increase every 3 months. read more

This place was great and amanda was amazing. So helpful. I was nervous to go with this unit at first because the surrounding area is a bit iffy, but the actual facility is fantastic. The gate entry was perfect and we were able to park our truck right near the unit with minimal travel to and from. I was very pleased with the overall experience. Mostly b/c of amanda being able to walk me thru the process as we had to book site unseen and only saw the unit when we moved out our stuff. read more

Alex, the Asst. Manager is Amazing and provides Exceptional Customer Service! Debbi, the Manager is very nice and makes you feel welcomed. I don't feel like a patron when I go there, I feel like family! :) Thank you two for your AWESOMENESS!! Blessings, Lori Giessinger read more

This extra space storage location is great. Easy, polite, had zero problems. When it came time to close out my storage it was fast & as smooth as could be. Thanks for letting me store my belongings! read more

The customer service is very amazing! Elijah Davis helped us, and he was very welcoming!!

This is the third time I have used an offsite storage facility for my business. The moving in part was by far my best experience. The staff was upfront about what to expect and what would be best for my needs. The staff was friendly and helpful. Being about to use their truck for free to move-in was a godsent. It's been 3 months and I'm still happy with my decision to store at this location. read more

Bought the Moving Kit for 50 bucks. What a waste the 2 rolls of tape that don't even stick to the box. Very disappointing and not worth it.

I've never had a problem getting in and visiting my items. The people here are super friendly and the prices are reasonable. Thanks guys for keeping my stuff safe read more

Very helpful, pleasant staff! Made the whole process very easy. Debbi went the extra mile to make us feel welcome and comfortable. The prices were affordable, as well. read more