Pickup at Salerno's Service Center in Redlands. Process was very easy. Woman who helped me was…read morefriendly and thorough, even suggesting that I take a video/pics of nicks/scratches and pointing out blemishes that were evident.

I needed a last minute truck rental on a Sunday. Mark, the owner, came in on his day off and opened…read moreup for me and rented me a truck! Such amazing customer service!! If you EVER need a truck, call him! The BEST customer service and prices in REDLANDS!

Do Not use this location. They called me 22 hrs in advance to tell me my truck i reserved online a…read moreweek ago was no longer available. I reserved a one way and they offered me a return to original location adding over 2x as many miles as i reserved the truck for. Now with 22 hrs in advance I have to find another truck to move tomorrow. Absolutely unacceptable.

Great place. Customer service is outstanding! The Lady was very helpful. The prices were resonable.read more

Great staff, very knowledgeable and friendly. There are other U-Haul facilities in the proximity of…read moremy location, but this particular one has been very helpful and professional. I definitely would recommend these guys and gals for your next moving needs.

Motorcycle trailer ready at pick up time The attendant…read morehooked everything up and did a complete safety inspection. Great design on trailer easy loading and unloading of motorcycle. Super easy returning trailer. Very professional and helpful employees. Lots of inventory for moving needs, every kind of box, packaging supplies, straps, locks and reasonably priced. Easy on/off I-215. They discount storage facilities. I recommend everything they had to offer.

Penske Truck Rental, San Bernardino charged me $1,629.61 for the rental of one of their 26 feet…read moretrucks, for one day of use, on April 2, 2023. Apparently, at least by the time of my operation, the branch was in total operational chaos. For instance, when I went to pick up the truck, there was no employee in charge or someone who knew where the keys were. After my move, I returned the vehicle the same night and, of course, before the 24-hour agreement. Then, after 11 days, I received a bill listing charges for a total of 8 days of use and, apparently, a full tank of diesel. The sole fact that the actual 123 miles of driving are reported on the bill makes the whole thing really absurd. The statement indeed gave me the impression that no one reviewed the corresponding returning key box in more than a week. Initially, I received excellent attention from Cris Castañeda, when I contacted Penske customer service, who put me in contact with one of the managers in the Fontana branch, Karina Quesada. Unfortunately, Karina's response has been far below what is acceptable. After several attempts without a response, she finally wrote me that she was working with her finance department and that they were going to send me a refund check for $1,105.45 (still not what I was requesting but was better than nothing). However, a full month has passed since my initial contact with Cris and I still have no signs of the refund. In short, one of the worst experiences I've had in my life in regards to renting vehicles. Reported to BBB already.

From the owner: Save Up To 20% When You Reserve Online Today!read more

I came to this locaton on January 18th at about 9:10 am. A young associate initally helped me with…read morethe details of the contract. Because the 19th was MLK day, the rental for one day SHOULD have made the truck due by 9:30 am on the 20th--thus, to get the few more hours I needed, I purchased two days, the day manager a female (approx. 5'4" with long brown pulled back hair (I assume that is her position as she mentioned a male assistant manager). Told me that by paying for two days I had until 7pm on the 20th to return the truck that was fine, so was my experience with the truck itself. When I returned it. I was quoted an additional fee of 41 dollars because the truck was, paraphrasing, "Due at 9:30am"--had I known that their rental period started at 9:30am I would have waited a few minutes to make the transaction until 9:31am. The day manager lied to my face and said, "Our Assistant manager is who you dealt with, and he's pretty good with that stuff," but I had NOT dealt with him (on the further assumption that the very young man cleaning and checking the truck was NOT the assistant manager). The associate said, "How would you like to pay, with the same card?" "I said, NO, in cash and put 41 dollars on the table. "He said, here, keep a twenty," as if that made up for being led into a bait and switch, then directly lied to, on what I can only assume was, at best, an oversight they SHOULD have corrected, OR to have been up front and honest at the beginning, and, at worst, a direct attempt to cheat me by intentionally lying at the point of setting the contract. Instead, I WAS certainly directly lied to, AND had an unnecessary 21 dollars essentially stolen from me--DO NOT TRUST THIS LOCATION!!! *** Dishonesty, direct lies, and a failure to disclose appropriate hours SHOULD be an offense worthy of full discharge, demotion, or at least a reprimand--so IF you see that same day manager--either leave immediately or ask to see the assistant manager. You can even mention this specific Yelp review if necessary because I DON'T mind being the bad guy in this situation. That woman directly lied to me, after we had a specific conversation about the fees, then directly lied about the fact that we had even spoken about them as a SPECIFIC issue, and she WILL lie to you as well--IF there's another 41 bucks in it for them. ***** In addition to that, watch out for another location as well ... HOPEFULLY have a NEW general manager at the location at the extreme dead end of South D Street in San Bernardino; quite a few years ago, the manager was a deeply dishonest thief of a Biker (They certainly aren't all such people, but HE was!) who stole a LOT of my friend's valuable stuff (Who was ALSO associated with the same group of Bikers--so much for loyalty, huh?) and hid it in a unit there to avoid being caught --thus, IF there should a grisled old biker type that is STILL be the general manager there, ask to see him if you need to, then DON'T GO THERE EITHER. ******* After this experience; and also, how they treated my brother as a long time trusted and loyal employee who got done wrong by them over a very minor infraction and thus was demoted for MUCH less cause, PLUS denied a promotion to boot. I would be EXTREMELY wary of U-Haul in general. ********* Honestly, if ANY company is run on such consistent misrepresentations and lies to pull a few extra twenties out of people's pockets whenever they can get away with it --then you'd be better to not trust them at ALL! Particularly if that is how NOT just one location is run, but AT LEAST two or three more! Frankly, you'd be better to not trust them at ALL.

This place is huge. There are many trucks and it's very busy. There is limited parking for just…read moreregular customers who want to pick up some supplies that no other UHauls had. I would be wary about some of the places we thought had supplies that ended up just renting trucks before we found this place. This place had exactly what we needed, TV boxes for our move that are $10 cheaper than at Home Depot, and we were in any out in 15 minutes.

Thank you Tiffany & Jim for always being there for us on our family trip..you guys are the best toy…read morehauler rental in the entire riverside area .. We appreciate your business .. Looking for a rental we highly recommend Always an Adventure Rental.. they are very friendly professional and affordable.. We love them ..

Made reservations for equipment three weeks in advance. They canceled on me 24 hours before I…read moreneeded equipment. Not reliable. do not use!

I rented equipment from the Tucson office. I was quoted $2000.00 a month for a boom lift and…read more$2,600.00 for a all-terrain reach lift. When I got the bill they were charging me $3000.00 and $3,600.00 respectively. The quote was given by there sales representative but accounting wouldn't make a correction. I had to pay them what they wanted or a mechanics lien would be filed. I had no problems with the equipment or service but beware they do not honor their quotes.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.