I am VERY VERY UPSET!! I had this unit for 3 years!!! I moved to GA and finally was able to ship my things only to find out everything is ruined with rat poop, urine, and bat infestation. I have placed a claim with corporate in Utah and I personally plan to sue these MFZ!!! 3 years! Over $12,000 to keep my things safe and untouched! I am devastated. read more

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Reyna really helped us out, great customer service 10/10. I would recommend this storage place if you are looking to store things

Recently, I visited my storage unit and discovered rat droppings inside. I was about to add more items when another customer informed me that their unit was infested with rats. I went to my indoor unit, and the smell of urine was overpowering. Months prior, when I checked my storage, I saw a pile of feces, possibly from a cat, but I didn't think much of it. However, if a cat can gain access, I should have worried about what else can too. Now, I must inspect my belongings for damages. Additionally, my mom has a storage unit in the same building, with drive-up access, and it too contains a significant amount of droppings, despite not having anything that could attract rats. I wouldn't have known at all if I didn't visit my storage. Their pest control is either non effective or very nonexistent! I will be moving! read more

Ramon was really nice answered all my questions and made me feel secure about the location.

My name is Donna, & this is my second time storing my property with Extra Space Storage, the first time I called in & the employees were so sweet, & accommodating. The property was very clean, after my experience I decided I made my mind up, from this day forward I would only use Extra Space Storage. Fast forward, October my Landlord decide to sale which means I have to move. First thing I knew for sure I would store my belongings, & again I went on line & scheduled a storage unit, when I get there I had problems finding the unit, that's when Ms. Reyna Torres walks out of the office to assist us without being asked after showing us our unit when I figured out it was up stairs Ms. Torres changed my unit to one on the first floor, not only was it closer to the entrance & it was $18 dollars cheaper. I truly love this company & their employees. Thank you Donna Holmes. read more

Quick and easy service. Came in and looked at a few different units all my questions were answered and everything accommodated. I would recommend self storage to anyone. read more

Manager is helpful and informative. She came to my aid when I locked my car keys in my car at my rental unit. Great overall experience for me. read more

Absolutely wonderful and helpful customer service I received today as friendly and professional !!!!! R e y n a Torres the store manager was absolutely delightful and displayed absolutely stupendous customer service thank you R e y n a thanks to you I will be again a returning customer regardless of my location thank you for your help keep up the good work and thank you again!!!!! read more

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Awesome customer service. Reyna is so easy to deal with and very accommodating. Rates are very reasonable as well

The front office is very helpful. My monthly rent went up and the office helped me understand why and found a cheaper rate

Reyna was such a great help; made the process very easy and simple to understand. Will definitely recommend friends to come to Extra Space Storage on Florin rd. read more

Reyna is the best. She has helped me countless times now and I'm so grateful. Goes above and beyond everytime!

We were in a bind at our previous storage place for our trailer and needed to move. We found a spot at ExtraSpace Storage online and went to look at it. This place was easy to find, very clean and Reyna was accommodating, VERY helpful and great to work with!! read more

extra space storage is it very clean and well-maintained facility. I would recommend this place to anyone who wants a nice storage place to put their stuff. read more

Yes I would recommend this place, Very clean and most of all Reyna was very helpful and she explained everything to me. The monthly rental cost is fair. The customer service was so good and the cleanliness I decided, " look no further " Thank you again Renya. read more

I stopped by an hour before they closed and was helped by Pete. He was able to show me the unit I was interested, went to grab a tape measure and measured the interior of the unit to see if it would fit a queen size mattress, and gave me a great deal. Exceptional customer service! read more

Oh my goodness... That was such an easy process. I am so happy I was able to do everything online and by phone within minutes. I don't even have to go to the front office for anything or to sign any documents. Everything was able to be docu signed online. Customer service was exquisite. When I arrive to place items in my unit, my key will be in my unit and I don't even have to worry about anything. I think this is an awesome service. read more

Pete great. Did the order quick got me the Internet pricing

The employee that help me was friendly and helpful. The experience was positive. I would recommend this business to others. read more

Yes, I would most definitely recommend this place to anyone. It's very nice and clean with the best prices in town. Reyna is kind and understanding, very helpful. It's the only place that I've found that don't try to rip their customers off. Extra Space is the place! Thank you Reyna! read more

It was super easy to complete the online forms to get a space. I immediately got text messages and the manager called me right away to check in with me and see if I understood everything and answer any questions. Reyna is professional and friendly and answered my questions. I'm just bummed I have to pay so much for insurance. I ha ent gone to the pace yet, but with this kind of service I confident it will be worth it. My only recommendation now that I've been to the space is to have "room" markers upstairs as it is a labyrinth. read more

Been renting my storage here for a while. Love the facility and their staff. Reina is amazing and ever so helpful!

I really want to say how great the employees are at the Florin location. Their customer service went over and beyond. Great Job!

Great customer service. She was pleasant, patient, professional, and helpful. I appreciate the quality of the interaction. Thank you.

First time ever looking for a storage place, and this was the only place with amazing reviews. And now I see why! From the moment I stepped into the office Reyna was not only so helpful, but totally sociable as well. Didn't make it feel like she was pushing me to buy anything but really did a great job showing me the unit and going over the lease. Really made the whole process easy and pain free. She even pointed out the chair covers which were less than $5, which was perfect for what we're storing! 10/10 would recommend if you've never gone through the process of finding a storage unit and need somewhere hassle free. And to top it off, the place was really clean. The areas around the storage unit and office were immaculate, to say the least. Really impressed with the first impression. Now hopefully we'll have a great renting experience, we'll just have to see in the upcoming months :) read more

PLEASE NOTE THIS RATING IS ONLY FOR THE FACILITY LOCATED AT 1353 FLORIN ROAD. STAY AWAY! If I could give no star rating I would. This place is just bad business and unprofessional! It should be called EXTRA CHARGES SPACE STORAGE! Sure the first month is free! What they don't tell you till AFTER they run your credit card is that they charged you an "administration fee" plus insurance charges. They were going to give me an inside unit (10x10) for $93 a month. Since I didn't reserve the unit online they could only give half off the first month. Alrighty, a little high but I could live with it. The employee swipes my card and hands me a receipt to sign. When I start questioning all the additional charges, he explains that the extra charges are customary administrative fees. Well why wasn't that explained prior to charging me? I felt like that was just poor business ethics and decided I wanted to check out other facilities. Here's the kicker....they couldn't void out the transaction and credit my charge card the amount they charged. Really? After spending an hour going head to head with the store manager Erin, the only resolution she could offer was to send the transaction to their accounting department to issue a paper refund check which would take 4 to 6 weeks to arrive. Are we living in the Dark Ages? So I go around the corner to the Extra Space Storage on Franklin Blvd. and what a difference. The husband and wife management team are amazing! I get an outside drive up unit (10x10) for only $80 a month and the first 2 MONTHS are FREE!!!!! Take that Florin Rd. read more

I had driven by Extra Space Storage a few times and liked how it looked clean from the outside, so, I ventured in as I needed a place to put some stuff. The girl was very helpful, showed me a few units and luckily I had written down the pricing from online, and when I told her that, she was happy to give me the online price...SCORE :) I opted for a 5x10 unit, upstairs...yeah, upstairs, but, have no fear, they have a great elevator that you load up and push a button and you meet it upstairs. VERY convenient. I do agree with Robb M. in regards to feeling rather buffoned at the $20 administrative charge AND you are REQUIRED, yes REQUIRED to pay for their insurance. So, the 1 free month is somewhat misleading as you end up paying the $20 and $13 for insurance, so, not quite free. I definitely recommend looking online to see what pricing they offer...other than that, happy with the facility. read more

The service was great. The staff is very friendly and helpful. The price is reasonable. Great location nice size units.

I rented a storage unit over 10 years ago and had a specific question about that unit. I was pretty sure that I was not going to be able to get my question answered. Thankfully Arianna answered my call and was able to help me out. She got me the answers I needed and I would highly recommend this place. She definitely went beyond and above read more

Manager, please do not advise the prospective renter that you are "certain" that your advertised 20' deep unit when it actually measured out to be only 18'6". In my case that was critical, as I had to scramble within hours to plead for a correctly size-stated unit at your comperitor's facility due my timeline. read more

The best place to go for storage! It's definitely not my first rodeo... . Extra space storage has the Best prices ALWAYS! It's clean and affordable. When you go in, ask for Allyson! she'll have answers for all of your needs/wants and concerns. You will not be disappointed! She'll get the job done! read more

I had an issue with someone using my bank account to pay for their monthly fees. I spoke to Eric Tiffany who is the store manager here and he was very helpful and really took care of me. Should I ever need a storage, I will def come here. Thank You again for all your help Eric...truly appreciate it. read more

Nice place in a good location next to I-5 freeway off the exit. First months free when u reserve your storage online.

The service was great I was well took care of from the start. Great price and easy access to my storage unit. I highly recommend to others.

Needed to move from house to a condo that was being remodeled in next two weeks. Got my free month. Stayed in storage for three weeks. Left and owed nothing. Of course I did have to pay for some incidental costs such as insurance. But that was acceptable. read more

This place is terrible. I just got a rate increase of $20 a month! That's on top of another big increase, and in less than 2 years. There are other review comments about extra charges and bait and switch. There's no excuse for such a big price increase, thiis place gouges you once you're in there. Avoid! read more

The staff at the Florin & Freeport location are very nice. I had to make some changes on the storage size and gave me no hassle. I recommend them. read more

Staff is extremely helpful and courteous. I would definitely recommend Extra Space Storage for all your storage needs.

Excellent service. Eric and Porsha were very helpful and able to answer all my questions. Large space for a reasonable price.

This extra storage location helped me out a lot!! They are convieniant and concise. I especially appreciated the patience and customer service provided by Eric the property manager, who is very confident in his company and his ability to help out customers. Definatly would refer friends here over other storage facilities, and will return back in the future. Thank You Eric read more