I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

This is a newly constructed four-story facility that opened in late November with a convenient…read morelocation on 3rd St. between X and Broadway, near downtown and easy freeway access. The manager, Robert, was extremely helpful and spent half an hour with me answering questions and checking the storage unit and gate access to make certain everything was in working order. The facility is pristine and very modern, with a large reception area and motion-activated lights in the corridors and inside the units. Almost all of the units are internal, with none of the dust that is common at storage facilities with direct drive-up access. Robert said there are 1,200 units and I was among the first 10 renters. Initial prices are very competitive, especially for the downtown area. My rent is 15-20% less than I had been paying for a unit the same size at an older facility in an outlying area. The initial rate is guaranteed for the first six months. For now, access is quick and convenient, with no waiting for parking, elevators or carts. It will be interesting to see if that is still the case after it reaches full occupancy.

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY. * **** ******** ******** ***** ** ****

Clai was really patient and helpful with finding a unit for me. He went out of his way to show me a…read morecouple units until I found the one I liked. I know I'm really picky so thanks public storage for hiring a real one.

They raise your rate without notifying you after 6 months being there. Only use this place if you…read moreplan on a short stat.

Friendly helpful people. Great service and specials! They…read morewent out of their way to help!

Josh is really great customer service, love the location and the people are great. I would…read moredefinitely recommend

Extra space storage at 3000 B. St Sacramento is more than great Ms. Tasha Irby is so professional…read moreeven through trying times. My child for the past 3 yrs has been suffering from mental challenges and Tasha handled the situation with so much grace, patience and with strength de-escalating daily challenges with my child.

I am VERY VERY UPSET!! I had this unit for 3 years!!! I moved to GA and finally was able to ship my…read morethings only to find out everything is ruined with rat poop, urine, and bat infestation. I have placed a claim with corporate in Utah and I personally plan to sue these MFZ!!! 3 years! Over $12,000 to keep my things safe and untouched! I am devastated.

The owner, Steve, was helpful and friendly. The storage building is clean and accessible.read more

They have the worst hours and they are not honest with their hours. Their website said they should…read morebe open till 5:00 p.m. today on Sunday. I planned on them to be open. I showed up a little after 4:00 and they were closed. See screenshot of their web. I can't go after work because the gate is locked. I can't go before work. If you work M-F, you may find it hard to access your storage unit. So horrible hours, not open when they state online they would be, and they are over priced.

Do not go here unless you want to get ripped off. You won't even know your getting ripped off. They…read morenever honor there promotions. And you will be added late fees before the day they are suppose to be added. And they have mice problems and they don't care to do nothing about it... They will chew your stuff up. I used to work their and the owner let me go because she discriminated against my disability. So I filed a Complaint on her. They were more than happy to officially file it. They use to tell me not to remind the customer about their refundable $30 dollars. I could not work for people that take advantage of people trying to make it. They also ripped me off on my paycheck. So much money you would not believe it. I was part-time and they took over $1300. And wouldn't honor my sick or vacation pay. And they also took out for Medicare. How dare them... And I have 30 different complaints on them. They talk about homeless people. And check your receipts because they won't apply the correct amount to your account... They sold someone's unit and then had the nerve to tell them that they owed on it so the guy believed it was still there and paid close to 1,000. And when he opened it it was empty... And they knew 2 weeks prior and didn't bother to call the guy and return his money. So I did and the owner tried to get the credit... I could not work for a company and sit there and represent them and lie to the customers or rip them off. Cause I am honest. And I can't believe they did not pay me for all they owe me... But she will have to... And everyone else... Bad business. She did not just steal from me but she took out of my daughter's and grandsons .