For sure, it's a better option than many of the other storage companies around. Their business model is to support the consumer by providing good service at an affordable rate. They don't over charge their customers with obscene prices and they don't lure customers in to later on raise prices on their storage fees. However, there are some challenges. They only have 2 carts available to customers. These carts are stored inside their office. If the office is closed , which it mostly is , despite office hours being posted, tuff luck! Bring your own cart or come back when they are open. Another thing that I have noticed is that the inside unit corridors aren't kept clean. This is an easy fix which a leaf blower can quickly remediate! No one wants to store their stuff in funky places. It's only been a few days , but I will update my review after the next 3 months. read more

I give In self storage facility 5 hearts as well as stars! I have used 8 different storage facilities in the last 30 years and by far the best in my book! Easy online payment,never had a problem. read more

Our trailer was stolen from this lot Feb. 2025, and they conveniently don't have camera footage. They are supposed to do day to day checks and document vehicles being onsite. Our travel trailer was marked in its spot since last December but it wasn't onsite, lazy. They accept no liability for our loss and when we tried to figure out what happened the manager was very rude to my wife and in general they showed no remorse for our loss. I have heard several people say that garages get broke into all the time and some say that it is the employees that are responsible. I don't doubt it. Park / Store your stuff here at your own risk. read more

Horrible experience! My father's painting was stolen that he made. He passed away a few years ago. They wouldn't review footage or except any responsibility. They said I'm sorry. And wouldn't help out at all. I don't recommend going here super shady. If you want your stuff stolen, then this is the place for u. read more

I had a great experienced coming here from the moment. I parked outside the office. The place is organized and extremely clean just by looking from the outside. I was greated by Jaynie she was extremely friendly and very welcoming . She assisted me and make me feel at home. The unit that I was looking for was available and the price was affordable , compared to the other units I have looked at . She was fast and precise with her service . Thank you Jaynie. read more

I came by looking for a unit the other day and the young lady up front was super nice and friendly; she answered all my questions and was very helpful. I would recommend this storage for others. Thank you and keep up the excellent service! read more

Great storage facility! I feel safe going there by myself and it is clean. Whenever I go into the office I end up talking with them for so long because everyone is so nice! The price is also great! My parents got a unit here first and recommended IN Self Storage and I am very satisfied. read more

update: received this email when they lost their insurance. Interesting they complain about working with Tenant Property Protection when I had no problems receiving full compensation from them immediately and were super fast in completing my claim. TTP were very understanding about not having any receipts because MY STORAGE UNIT WAS ROBBED AND THEY TOOK THE WHOLE FILING CABINET WITH A LIFETIME OF PERSONAL INFORMATION IN IT FROM THIS STORAGE FACILITY!! I'm thinking they lost their insurance because they did not have the security features they claim to have. again, they hired a meth addict, and multiple, multiple units were involved. clearly, ownership is unprofessional and inept at their job. I have never been contacted by them to apologize for having all my worldly items stolen and rifled through, nor have they replied to this yelp review. imagine if you were traveling and came home to having all your stuff trashed and gone through and all your very best personal items were missing. here is the text of the email: As most of you are aware, our facility has been partnered with Tenant Property Protection (TPP), a provider of property protection for our tenants stored items. In recent months, we have had concerns with the way they have handled claims and the lack of communication regarding their changing terms. Over the last few weeks, we have been working with TPP to resolve these issues and improve the communication and results on behalf of our tenants. However, they have instead elected to terminate their partnership with our company. Therefore, effective immediately, TPP is no longer partnered with IN Self Storage, and there is no longer a third-party protection plan currently in place for stored items. If you have already made a claim with TPP, they have committed to complete that process. In addition, if you have an upgraded/paid plan with them, your rent will be reduced to reflect the deletion of the monthly payment for that upgraded plan. We are working quickly to find and implement a new solution that better aligns with our company's standards and our commitment to excellent service. As soon as we find and vet a new partner, we will send the information to you, giving you an opportunity to participate in a new protection plan, should you choose to do so. You will not be automatically enrolled. Please understand that until that time you choose enroll in a new program (and for the duration of your rental if you choose not to enroll), the only coverage or protection for your property is from your own homeowner or renter's insurance. We appreciate your business and are working hard to find partners that will serve our customers in a dependable, consistent way.  Please call or email us with any questions we can answer. In Self Storage Management read more

Amazing customer service, so helpful with any and all service requests. I would recommend to anyone that needs a storage unit to speak to Pauline and ask for her help. She is an amazing person and the best customer service I've had yet. read more

I am in the process of locating a storage facility that will for my needs. I called IN Self Storage because I had a few questions and spoke with Nicole who was so professional and friendly! Honestly, one of the nicest people I have spoken to at any of the places I called. I will definitely be utilizing IN Self solely because of the wonderful customer service provided by Nicole. read more

Great customer service and very accommodating! Found them online and the rates were the best in town. I would highly recommend this business for you storage needs. read more

In Self storage has been amazing in helping me store my items. They have total security at this facility, and the grounds are kept spotless at all times. I appreciate the state of the art cameras that they have all around the units. Cinda is always available to help out with any questions or concerns that you may have. Her kindness and devotion to customer service is impeccable and especially when other places just want your money with no relationship built with the customer. She's phenomenal. If you need a place to store your items in Elk Grove this should be your first and only choice for storage needs. read more

We've been renting a storage unit here for several months, and are very pleased so far! The price for our unit is comparable to other local storage facilities, but the location being close to major roads/highway sealed the deal - it makes for easy/fast access. The facility is CLEAN, and the storage units are as well. There are no signs of rodents, bugs or mold thus far - a huge plus, as this seems to be a common complaint with other storage places. They offer packing supplies, locks at fair prices, and having access to a nice, clean bathroom is a plus. The manager, Cinda, is kind, professional and always friendly! She answers questions thoroughly, and thoughtfully. When I go up to pay our bill (monthly), I often catch her as she's coming in from doing a security walk/check on the facility. If the owner ever reads this review - I beg you to get Cinda a nice golf cart so that she can easily step away from the office, whether to do security checks or assist a client, and then return quickly should someone need her assistance in the office. :) Christmas is coming! ;o) For those worried about the interior temps of the outdoor units: Even in the highest heat wave over the summer, the storage unit wasn't an "oven" inside. We were concerned about that - but found the unit remained a tolerable temperature. We recommend this self storage facility! read more

Security is an issue. I was one of the units that was robbed. Facility never notified me. Found out on Facebook. Minimum compensation and nothing has been recovered. Raised rent because they lost their insurance. Still there because currently waiting for a unit to open at another facility. Have to go there several times to ensure my things are still there. Was a loyal renter there for a few years and they lost that. read more

This place is a joke... Over the weekend of March 28th, 14 units were broken into, and no one reported anything for a few days. I was contacted by staff, telling me that the on-site manager had quit about a week ago, and no one was watching the location. My unit was one of the 14 units that was broken into. Going back to when I rented my unit, I was told that the site has alarms on the unit doors, and video cameras through out the site. Both claims were lies... Now in the process of removing what was left behind in my unit. I WOULD NEVER USE THIS SITE OR COMPANY AGAIN.... read more

Security is a MAJOR issue with their outdoor RV/Boat storage. We will be moving from here.

I do not feel this location deserves a 5 star review. We were told when we signed up that we would have a discounted rate of 50% off until we left. We needed storage until November. Then we were told by the house builders building our house it would be finished in September so we changed our storage finish date to September. Now we are told the house is pushed back till end of November early December. We have been getting the discounted rate of 50% off but now since we had to go back to the original date of keeping the storage unit we are told we cannot receive the discounted rate now and will have to pay full price. I'm very unsatisfied with this due to the fact that we were told that we would have the 50% discount until November when we initially took the unit. Now it is changing. Had I known this I would have used a different company from the start. I will be looking to move my storage and won't be recommending this place. A reputable business should NEVER go back on their word. Thank you for your time. Herb & Haidee People's read more