Sarah and Melissa were awesome and so helpful! They took their time, and helped me get what I need. Very professional, highly recommend.

Rent got doubled in a few months. Never got a notice that this would happen so I'm assuming it was in the fine print. If you are planning on renting space here please take that into account. read more

Always clean facility was very helpful Melissa made my stay very cool. She always answers any question I had with a smile on her face

Great customer service very quick to the point of answering questions and answers .space is a very good Size and looks neat and organize in the areas. read more

Rat and mouse poo and pee every where. Manager never on site. They won't do a thing to help with this problem. They won't even send emails to respond to you as they promise. Please don't put you things in here. I will post this every week because they did nothing to respond or help. This isnt all of the pictures. read more

Melissa is an amazing help. I wasn't able to get right over to the unit. They put a lock on the unit and held the keys for me. We went in today, and she had everything ready. read more

I have nothing but positive things to say about this storage facility. Pricing is good, it's clean, The staff is very friendly and the manager. Melissa has always been extremely helpful, kind and professional. I would highly recommend this facility for all your storage needs. read more

Extra Space storage is fantastic. I love the digital code to enter it's so convenient and the office folks especially Melissa have been helpful any time I've needed anything. read more

Had an excellent experience while using this facility. Melissa was absolutely incredible and I highly recommend this place. Amazing!! A+++!!!!! read more

We are having to find a new storage unit. Our storage space has been vomited on, our property has been messed with, and our property was broken into this week. We filled a police report. This storage has a problem with the homeless coming on to the property and Extra Space Storage is in no hurry in addressing the break-in issues they have. The manager wasn't helpful and seemed to circle around the issues and concerns. They dont have exceptional security as the manager Kevin B claims. Break-ins dont happen when their is exceptional Security. I've been a customer for a couple of years now and I wont be renting from Extra Space Storage again.. read more

Awesome customer service. Melissa was great in providing information about availability of storage space and found us a storage in close proximity to the entrance gate and building entrance. She also was able to give us a discount which made us a very satisfied customer!! read more

This place is as great as a Storage Place can be! Manager and employees are very helpful and understanding. Storage units are clean, the property is well maintained and I feel confident about storing my belongings there. I do appreciate it! Thanks again! read more

We just started renting a unit here at the end of November 2022. We were paying $100.00. Just got a notice the rent is going up to $180.00 in March.This seems unreasonable on any level! Be aware, ir you're thinking about renting a space here. There reasoning is that it's what the market will bear. I'm so disappointed in this extra space storage, but renting another truck to move our things is more than we can do right now. My point... just because you CAN charge more it doesn't mean you should! read more

If you are looking for a clean and well lit facility this is the place, Melissa and Mella are always friendly and professional

I was looking for a clean, safe storage unit at a descent price and thought I found one with a nice discount. It's not the nearest, but the price was right, $46 per month, $14 insurance. I understand rents increase and expected it maybe in a year, perhaps 6 months. However, the rent was DOUBLED after 3 months to $92 per month starting NEXT month. I called the manager and they gave $10 off. But, they charged the new "discount" rate for the CURRENT month. So after fees, insurance and first month's rent; make 2 payments at agreed rate and then a huge increase. Lesson learned. read more

Thank you Mellisa at 9840 w. Stockton Blvd Elk Grove Ca. for your time and knowledge and kind today. You were awesome and you listened to what my needs were in suggesting storage size. The place was super clean and neat. I felt the prices were very resonable. Thank you for being so patient with me today. Very grateful. Keep up the great work you are doing and representing ESS. read more

Sarah was willing and available I was in and out in 30 min. Yes so bring your own lock and key I needed some extra space because I'll be selling my home soon and there is a lot of clutter so I'm just going to get a 5 x 5 storage for the price of $43 a month which sounds great however the property requires that you have their insurance which is an additional $14 per month so I felt like it was a little misleading and false advertisement because on the front of the building it clearly states that you can get the first month free which is also misleading but I understand the business concept so I'm OK with it the good part is it's a month-to-month contract so hopefully that works out for me and there aren't any hidden fees thatI was not made aware of. read more

Already reviewed Sarah but I think I forgot to mention Kevin , the Manager, that he actually gave me a lock when he felt that I was having difficulty getting a new one , he was really helpful ...i will definitely store again on their storage read more

I just rented my second Unit there and I am very pleased to say that the Staff were very helpful and the units are Great size. Indoor really mKes it safe to keep your belongings safer. read more

They use the bait and switch method here. Get you in for a low, attractive price and then raise-raise-raise the price. I have experienced nothing but price increases since renting the space. And the price increases are high-like $11 a month. Go elsewhere! read more

The facility itself is very clean and well-managed. The staff are great and very helpful. However, the corporate advertising of "First Month Free" is suspect. They clearly advertise on a banner "First Month Free" Ask the Managers for Details and when you ask they tell you, your particular unit does not qualify for this promotion. So, this is why I'm giving them only three stars. I wonder if any unit qualifies for this promotion? read more