Have been coming here for years. They are the best and very helpful when dropping off my packages. They accept all carriers which makes it so helpful to just drop all packages off at one spot. read more

I had a fantastic experience here. I came in for one box to ship an item for my wife. The store has a great selection of sizes and packing material. I was able to quickly find an appropriate size. The employee was fantastic. She gave me some paper to crunch up to fill the empty space in the box. She was very friendly and made sure I was leaving happy. The prices are a bit high, but the quality and service make up for it. read more

Great customer service, helpful, lots of packing and mailing supplies, UHaul truck rentals, and shipping options. Young men printed my email document for me, friendly helpful. read more

The Box Store - Great customer service, shipping supplies/services vendors, u-hail rentals, printing, copying, faxing. Great find! - Shipping Centers Near Me - Elk Grove, California

Thank you Caleb!!! Or Kaleb? Sorry I forgot to ask about the spelling! But you are awesome. He was really professional, kept his cool even though there were 10people that walked in at the same time. He was really helpful, explained how some things worked with the truck rentals, made sure we had the right truck and was overall pleasant to interact with. read more

Great service, prompt knowledgeable assistance. Prices are fair. Selection is extensive.

I'm sharing this in hopes of helping others avoid what happened to me. In July 2021, I rented a 26-foot truck from U-Haul while stationed in California with the U.S. Army. Before accepting the vehicle, I immediately pointed out existing front-end damage and the fuel level to the store attendant. I was told, "it's already known - don't worry about it." Trusting their word, I signed and drove the truck under 20 miles before returning it the same day, on time, with the fuel verified upon return. Fast forward a few months - while preparing for deployment, I received what looked like a spam email from an insurance company, claiming I owed over $5,000 in damage to the truck. I was shocked. After further investigation, I found an official repair estimate showing extensive repairs -- including bumper replacement, a front-end alignment, hood work, decals, and more -- all tied to my name. I also received a separate U-Haul billing statement for $607.00, despite being told the damage was pre-existing. I work in IT for the Army. I'm diligent, careful, and honest. I followed the right steps: I documented damage verbally, returned the truck as agreed, and trusted the employee's assurance. That trust was clearly a mistake. Now, years later, I'm stationed in Oklahoma and tried to rent a trailer -- only to be told I still owe nearly $600. I feel like I was used as the fall guy because I was the last person to drive the truck before U-Haul decided to report and fix damage they had long ignored. Let this be a warning to everyone: never accept verbal confirmation of damage. Insist it is written down and documented on the rental agreement or take your own photos and videos. I hope U-Haul revisits its internal policies to prevent this kind of unfair treatment -- especially to service members or anyone who rents in good faith. read more

Unable to accept QR code for UPS but barcode accepted. Friendly locally owned. Usually a shorter line the. The larger shipping locations. If your package is properly labeled and packaged you're in and out in a minute! read more

This place is awesome. Family owned and operated. It harkens back to a different time in older Elk Grove. Can't beat their prices!

They overcharged us for the truck rental and additionally upsold us on insurance that they said was per day, and that we could get a refund of insurance if we didn't have the truck for more than 1 day, then after numerous phone calls where someone at U-Haul central said they would refund us, the area manager refused even though they clearly state a daily rate for the insurance. On the return side, their app didn't work and we were charged extra days when we actually returned the truck early. read more

Showed up with a painting and no knowledge of anything else. Scott helped us out from the second we walked in. Presented us with different options and we came to a conclusion that worked out the best. Offered extras to make sure the insides of our package was extra protected. Quick, easy, and painless. Definitely stopping by here again for any shipping needs read more

I always take my packages here, never a problem in 4 years. I've tried other places and wasn't sure if my packages would make it safe. Fast, polite and courteous service with a smile . read more

I've never met employees so aggressively unhelpful in my life. I came in with a box that needed some additional packing material and asked for some guidance on what I should use and how much of it I would need. I showed them the box, and was told my options were on the back wall. I asked what was going to be cheapest and was told the prices were listed by the packing materials. I asked to go with whatever they recommended and they said that was a choice I was going to make, not them. I got no help packing said items or moving the box around to the different areas they needed it. When I said I needed it shipped via FedEx, I was given a paper form to fill out. When the option for shipping that I wanted wasn't available I was told that I'd have to go somewhere else to use that option. This is not the first time I've been to this store and gotten poor responses to my questions, but it's definitely the last time I'll ever be giving them any business. The only thing they want to do is have you drop off an already labeled and packed package for pickup, asking them to do anything else is too much for them. read more

Quick, hassle free with great customer service. The ease of access and friendly staff will make me return for my shipping needs.

Do not send any of your packages there to be shipped. I paid for insurance to be sent via UPS. UPS lost my package and the Box Store refused to follow through with a claim to get me reimbursed for my lost package. I called UPS several times who said they never got the claim from the Box Store and the Store could just file electronically. After many months of calling the Box Store where the manager was never available, the manager flat out refused to refile my claim electronically, claiming it was UPS's fault and refused to do anything more. I have no idea if this manager kept my reimbursement and cashed it for himself. He was running a tax business on the side and never responded to emails or phone calls. It was a $300 item that I lost through The Box Store. read more

The store charge me a day late fee and charged for gas which was completely false as they forgot to check the vehicle in upon return and they put 1/2 tank when I filled it to the point of when I received it. Now they tell me it's out their hands and need to call UHaul Customer service. Horrible service and proper training is needed. read more

Don't go to this store because they charged super high rates for sending a document. Same documents that my brother and I will be sending to our country, same date of arrival, my brother was charged $8 and I was charged $94.19, same documents and same destination. My brother lives in LA. I live here in Elk Grove. In less than an hour, after dropping off the documents, the owner doesn't want to give back my documents. And I can see it is still sitting in his pile of documents. The owner is not helpful at all and doesn't care. All he wants is his money. Not a good business owner. I will never come back to this store. I'm dissatisfied! read more

This store is some FN bullshit!!! I knew the feeling I had when I walked in with my wife two weeks ago was correct. Completely scammed me! DO NOT use your Debit or Credit Card here!!!! We rented a truck from our local town of Elk Grove to move some items to our home in Pacific Grove. Inspite of reserving the truck weeks in advance it still wasn't ready up our arrival took an hour to gather the items we needed for the move but this was just the beginning of weeks for turmoil. The employee had me swipe my card, then enter it manually into their kiosk, then he called it in to verify it. At that very moment I turned to my wife and stated "this is the fuck around"!!! I was pissed that it took so many steps to get this part finished with so many steps. Just days later I noticed all kinds of strange charges to my account!!! This has really f@&$ my day to day transactions and these guys scam and clone your card!!! So now let's get to the shitty rental truck!! It had so much play in the steering wheel I could barely keep it on the road, which mad for a very unsafe white knuckled drive then add the wind storm to the situation that evening it took 5 f$&@ing hours to get from Elk Grove to Pacific Grove!! We all have choices when we spend our hard earned cash, choose wisely!! There are other places to rent trucks all over Elk Grove and Sacramento. This just isn't one of them!!! Renter beware!! read more

As much as possible, I try to support local businesses. With this in mind, I called them on Monday, asking them about their notary service. I was told their notary person was available weekdays between 7 and 9:30 am. I visited the next morning for notary services. The person who does the notary told me he was too busy preparing taxes and he would not provide the service. Besides, he added, he didn't bring his notary book. At least he referred me to the nearby UPS store. I was in and out of there in less than five minutes. I suppose the $15 fee was not worth it to that gentleman. The more significant loss for this small business is I will never patronize them again and advise others not to conduct business with this establishment. read more

The staff were very friendly, and the service was fast. Came to drop off a FedEx shipment.

Employees always pleasant and professional. Very helpful and making sure I understand how and when my packages will arrive. read more

It's convenient It's reasonably priced It's fast It's friendly Opens early I've been sending out important papers and shipping boxes. Never a problem. read more

Hours are posted yet they aren't anywhere to be found at 7am 05/26/2021. I waited in the parking lot for 10 minutes until opening and no one was there. People are busy and actually get up on time for their responsibilities, unlike this place. See yah never read more

The Box Store - Hours - Shipping Centers Near Me - Elk Grove, California

I recently had an issue during my move where my apartment was not ready on my move-in date. I had to push back the scheduling for my truck and the team went above and beyond to assist me with making sure I could adjust the date very helpful very respectful would highly recommend this business. read more

I'm okay giving them one star because almost everyone there is nice and helpful except the owner, Scott. I don't believe I have encountered anyone as rude as he is in a long time, especially in business. I was shocked he felt it was okay to address another person in the manner he spoke to me. I dropped off a package to the store to be shipped late Friday and was told it would be shipped Monday, which was fine. On Wednesday, when tracking hadn't updated, I contacted the store. I was speaking to one of his employees when mid-sentence the owner took over the conversation and began yelling at me that they weren't making money off me, I have wasted too much of their time already, there was nothing he could do to help me, "it wasn't his problem" and I needed to call UPS. He went on a long tirade about me making up fantasies in my mind. Keep in mind I was simply trying to ask three questions: 1. Did UPS pick up on the Monday holiday. 2. Is it possible my package is still somewhere within the store still. 3. Are there security cameras inside the store. The owner literally yelled over me to the point where I was only able to ask question #1 and then he refused to answer it. After I called UPS and they started an investigation, my package miraculously showed up on tracking within Sacramento. Make your own conclusion. I love to support small local businesses, being a small business owner myself, but in this case I have to say I can't recommend them. Additionally, because I know the power of a negative review I would not post a negative review if I did not feel the review was warranted. read more

I went in to get van on my reservation and needed help getting the uhaul map installed on my cell phone. The young man named Levi was helping me. Verrrry rude especially to someone my age 64. What happened to RESPECT FOR ELDERS!!! Its a shame. I said nevermind and left without my rental. He sure wasnt raised right. read more

The owner and his grandson are good people. Both helped to make sure they got my package to it's destination. They both helped package and tape the box while training a new employee. You don't see owners in stores anymore and you don't see them coming out from behind the counter to help box/tape/ship your boxes. Very much appreciated read more

DO NOT GO TO THIS STORE .... I bring in a package and requested to have fragile stickers on and the guy said he will do it later. The next day my customer said no fragile stickers anywhere and the item inside broke. I called the owner to complain and he told me it's not his problem and hang up the phone... read more

The Box Store advertises "Open 7 Days" and today is Sunday which should be open from 10am-5pm, its 10:13am and still not opened? There is no notice on the door. Also their prices for boxes are surprisingly high compared to the UPS store. They charge for everything like styrofoam peanuts and "fragile" stickers. FedEx puts a fragile sticker on your package upon request for free. The workers are nice, but its still expensive. read more

If I could rate zero stars I would. Twice in a four week period they neglected to book my reservation as a 24/7 rental. The first time catastrophe was averted because I arrived before closing. Today with movers paid for I arrived at six o'clock to pick up rental and was unable to. Paid movers in advance and was out 300+ dollars. Employee left around 6:30 while I'm on hold trying to reach customer service and refused to help and said I'm off bye. Worst custer service EVER. Corporate could do nothing but book me a truck for tomorrow. Boooo Box Store. Be Better. Train your employees. read more

The owner is a real jerk, rude, tries to scam people. Dropped off packages for fedex and ups, got a receipt. Those packages disappeared, fedex and ups never received them. When I called and told him that I had a receipt showing I dropped them if he told me to call fedex and ups. Then he said he was busy and didn't want to talk to me any more. Stay away from this crook. read more

I've used this store many time before with great service and prices. Today I stopped to mail a small envelope to Fair Oaks, CA. The employee told me regular USPS mail would be $11.00. I told him do they charge the same as the Post Office, he said they might have a cheaper rate but it would take 6-8 WEEKS to get there. I thanked him and left, went across the street to the Elk Grove Post Office. I mailed the package First Class Mail for $4.00 and it will be delivered on Saturday. They also provided a tracking number. I'm not sure if this employee was new or trying to make some extra money. I think I will start going to the post office or look around for another store that is honest. The envelope weighted 2.90 oz. Mary read more

This was my go to rental spot (once a month or so) They have issues, but I like to support local business. After today NEVER AGAIN. I rented a truck that had issues shifting (over the 5 mark rpm and heating up) I took it back and got laughed at. They said it was my fault "they don't drive like a car" and wouldn't switch it out. I thought they might be right and took it again. THEY WERE WRONG I had to call roadside, Bolts were loose keeping it from shifting it got less than 4 miles to the gallon because of the issue. I missed my job was on hold for way long waited for roadside way long and blew my day because they wouldn't take it right back the first time . I paid full price for everything, extra for gas and didn't get to use it. MAD read more

ABSOLUTE SCAM! I rented a truck to move around town, and everything went smoothly. From the rental reservation, to truck pick up and return but boy was I wrong... A week later I got an email with a receipt for THE SAME EXACT RENTAL I had already paid for charging me an additional amount (more than my original rental). I called the store to ask what happened and how to fix it and the customer service rep shared they couldn't do anything about it. SOO SKETCHY! read more

One stop shopping and great customer service. I used to go buy the boxes, tape, packaging peanuts, bubble wrap, etc. and do everything myself then go to a shipping store or the post office. Not anymore, I literally handed them the items and they carefully packaged and shipped! Perfect! read more

Went in to purchase a few boxes the other day. Went to checkout and owner of the store is rude and whispered rude remarks. I would not go here for anything. Horrible attitude avoid at all cost. read more

I rented a u-haul, went and grabbed the keys and I was going to pick it up later on after work. They call at 5:45 and said don't pick up the truck because someone returned the truck with a broken mirror. So the next day I get a call saying " why did you bring the truck back with no gas"??? Uhh are you stupid??? YOU TOLD US NOT TO COME AND GET THE TRUCK!!!!! So I drive my unhappy ass over to get the truck finally to find out they are trying to charge me for the mirror and the gas?? This has got to be the dumbest business in California. Thank God I don't live in this town no more. Stupid is contagious in that store. read more

The bad reviews are correct. Worst customer service ever. I had reserved a truck and was asked for a alternate phone number for a contact. I was told that the owner needed to physically speak with the person at the number they specified. I was told it was uhaul's policy (a lie). The real reason he alluded to was he had a truck stolen. I informed the owner my contact was outside but did not have a phone. This was not acceptable to him. I told him this was bullshit. He then threatened to not rent to me and I told him to cancel my transaction. He then threatened to call other dealers and tell them not to rent to me. I told him he should, my money is good anywhere. I left his store and went to a uhaul dealership on Elk Grove Florin where I rented a truck. The people at the store confirmed my suspicions that the owner at the box store was a liar. Save some grief and rent down the street. read more

The gentleman who helped me today (I believe his name was Leslie) was fantastic. Very knowledgeable and helped me with my many issues for sending out multiple types of packages. Both employees had great attitudes despite the grumpy customers that came in too. read more

I have used this store to ship and for supplies, it is in my neighborhood so very convenient. The only thing that has been somewhat of a annoyance is the addition of uhaul services. It takes up most of the parking spaces and if there is only one person working it takes forever to just mail a package. Even with that all have been very nice and helpful! read more

I would never recommend this store. I had dropped off a package to be scanned in to be mailed on June 24th. The package was not scanned in and was lost. When I called FedEx they confirmed the store never scanned in the package. I had stopped by the store today July 8th to try and locate the package and the store manager was being very rude to me. He stated that I needed to call FedEx and that they couldn't help me out because the package was picked up by FedEx and the FedEx driver did not scan the package in. I asked if the store had scanned in the package and the manager told me that they do not scan in packages and advised me to go to FedEx as they not able to help me locate the package. I informed him that I had already called FedEx and FedEx informed me the store never scanned in the package as being dropped off. I had then asked to speak to the owner and the manager refused and told me the owner would be unable to help either. He was very rude and unhelpful. I would never trust this store with packages again! Should they have been helpful in even trying to look it up in their system which they did not I would've never left this review but that was not the case. I even had the tracking return label (photo below) and tracking number and they were still unwilling to look it up. I was told to leave the store and put in a claim with FedEx. After reading the reviews it looks like this is a constant issue at this store with other customers as well. read more