This is a newly constructed four-story facility that opened in late November with a convenient…read morelocation on 3rd St. between X and Broadway, near downtown and easy freeway access. The manager, Robert, was extremely helpful and spent half an hour with me answering questions and checking the storage unit and gate access to make certain everything was in working order. The facility is pristine and very modern, with a large reception area and motion-activated lights in the corridors and inside the units. Almost all of the units are internal, with none of the dust that is common at storage facilities with direct drive-up access. Robert said there are 1,200 units and I was among the first 10 renters. Initial prices are very competitive, especially for the downtown area. My rent is 15-20% less than I had been paying for a unit the same size at an older facility in an outlying area. The initial rate is guaranteed for the first six months. For now, access is quick and convenient, with no waiting for parking, elevators or carts. It will be interesting to see if that is still the case after it reaches full occupancy.

Garbage corporation... Didn't get a notification about them selling the facility to another storage…read morecorporation n now Storquest corporation office said oh sorry to all its customers n no compensation just sorry...

Had to get a spot for my boyfriends overflow of stuff…read more This location was very clean, efficient and Maria was as polite as they come. Definitely a great experience all around.

Don't use this space. There is a massive rodent infestation issue at this location. Two of my units…read morehave had issues with rodents. Both of which have been full of all of my most important and valuable belongings that are wrecked from this rodent issue. Including my young daughter's toys, clothes and other valuable belongings. I have complained with management multiple times and all they've done is put rat poison in that clearly does not work well enough. There have been multiple people at this location that have had issues with rodents. I'm not the only one that has found their items wrecked with dead rodents inside. The only thing that has been done by customer service is a $75 credit while I've been paying more monthly for months to store rat shit all over my belongings in two separate units.

My experience with Mike and Sarah has been an incredible one right from the get go…read more First, they are some of the most friendliest people I have ever met in my life--just really great couple. More importantly, their customer service is just plain amazing (because they actually care and I can tell from experience). Second, their location is super clean, and inviting. They just recently updated their camera system and added even more cameras (keep in mind, they already had a ton of them to begin with and knowing that they live on site, already made me feel safe and confident about about this location and its security). Third, their prices and absolutely better compared to public storage and tiger and they don't try to rip you off with that $1.00 move in, because they are honest up front and don't have those sticky contracts that others get you with. Quite frankly, I totally recommend them, and will do business with them and will refer anyone I know here.

Friendly helpful people. Great service and specials! They…read morewent out of their way to help!

Do not store anything at this facility! My storage was stolen or auctioned or something but it's…read moremissing since June and it is now July and nobody has any answers for me nobody notified me through email nobody notified me any letter nothing and my belongings and all my childhood pictures and everything that I love and cherish and cannot be replaced or gone and I have not and gotten any answers I have gotten s***** s***** s***** treatment and it's just unacceptable I'm never late on my payments nothing my contract says to email me and they said that they don't do that because their policy but my contract says for them to email me and I didn't got one email if they would email me my stuff would be saved so please do not store here do not support them they're horrible

Extra space storage at 3000 B. St Sacramento is more than great Ms. Tasha Irby is so professional…read moreeven through trying times. My child for the past 3 yrs has been suffering from mental challenges and Tasha handled the situation with so much grace, patience and with strength de-escalating daily challenges with my child.

Had Safe Hold storage for a few months to store my pro music equipment. I pick up enough stuff to…read moredo a job when needed. After my gig today went there to leave off what I used. The door had been cut out where the lock had been. They simply broke the revets and opened it. All my expensive equipment is gone. Just left me with a couple broken lamps and a blanket. Even if their insurance would cover the items, they only cover $2000, with is a fraction of what I lost. But then you must have receipts and pictures of the lost stuff so it's just a loss. I don't have receipts for all my equipment. "Safe" Hold Storage is anything but "safe". They got into my unit easily.

So this is my second review. I arrived today with the keypad, not working unable to access the unit…read moreas I'm moving out. Second thing it seems to be the security cameras aren't working. At least one has been dismantled in the front as well as the walk in side gate is wide open with some random lockbox open. Basically anyone can get in there now and riffraff around again. My moms unit has been broken into and item stolen, I've called customer service and they have no idea how to get somebody out here to help. I cannot access my unit. Fyi..Don't have anything in your unit over $5000 value because apparently the insurance policy only covers 5000. My bad I should've had my mom get renters insurance. My mom is never been laid on Payment. As I've been in and out a lot getting stuff again to vacate our unit completely I ran into several people who said they're also out of there due to the same reasons that my mom is moving out. Obviously I am steamed.

The owner, Steve, was helpful and friendly. The storage building is clean and accessible.read more

They have the worst hours and they are not honest with their hours. Their website said they should…read morebe open till 5:00 p.m. today on Sunday. I planned on them to be open. I showed up a little after 4:00 and they were closed. See screenshot of their web. I can't go after work because the gate is locked. I can't go before work. If you work M-F, you may find it hard to access your storage unit. So horrible hours, not open when they state online they would be, and they are over priced.

Do not go here unless you want to get ripped off. You won't even know your getting ripped off. They…read morenever honor there promotions. And you will be added late fees before the day they are suppose to be added. And they have mice problems and they don't care to do nothing about it... They will chew your stuff up. I used to work their and the owner let me go because she discriminated against my disability. So I filed a Complaint on her. They were more than happy to officially file it. They use to tell me not to remind the customer about their refundable $30 dollars. I could not work for people that take advantage of people trying to make it. They also ripped me off on my paycheck. So much money you would not believe it. I was part-time and they took over $1300. And wouldn't honor my sick or vacation pay. And they also took out for Medicare. How dare them... And I have 30 different complaints on them. They talk about homeless people. And check your receipts because they won't apply the correct amount to your account... They sold someone's unit and then had the nerve to tell them that they owed on it so the guy believed it was still there and paid close to 1,000. And when he opened it it was empty... And they knew 2 weeks prior and didn't bother to call the guy and return his money. So I did and the owner tried to get the credit... I could not work for a company and sit there and represent them and lie to the customers or rip them off. Cause I am honest. And I can't believe they did not pay me for all they owe me... But she will have to... And everyone else... Bad business. She did not just steal from me but she took out of my daughter's and grandsons .