I want to start by mentioning that before today I've not had anything negative to say about this…read morelocation. And also I have never left a review good or bad for any busines in my almost 40 yrs of life. So with that being said. I got this unit do to a domestic violence incident in my home I had to take one load and grab as much as I could, everything else of mine and my 3 children was left behind. This is now all we own. Including our vehicle that I shared with him is all gone. Which means getting to and from our unit has been a struggle all in itself. We finally had time and made ride arrangements since the 100 degre weather made taking the bus just not doable With 3 small kiddos. it's been two months since my kids have set their eyes on the little things that make them smile. When we got there the office door was locked it was well past 1 pm and I was told by the employee that she had just started her lunch and to come back in about 30 mins .. I was ok with the request since there was a store right near by that we could go to and stay cool in. An hour later We came back to the office locked again and noticed her on the golf cart moving fast past the gate ..we called to her but I guess me and my babes weren't loud enough? So in the very hot sun we followed after her and finally caught up, to be told she meet us around the other side. Finally she stopped and took my payment info RIGHT THERE OUTSIDE IN THE 102* temperature ? Didn't offer to take us inside or some cold water .. nothing. At that point I'm still ignoring the strange vibes I'm getting. After the payment I asked if she could get into our unit since my purse was recently stolen. I don't have my keys. And, That was ok, No problem she said she'd meet us at my unit in a just a few mins. Thank goodness my unit was actually in a hall way where it wasnt over 100 anymore but still easily 90 something still not ideal for my kids at all.. So tell me why we sat there for almost 30 mins just waiting.. For her to come back and let me know she can't find the drill I'll have to come back in the morning at 930 when they open?!? might sound simple ... if I owned a car.. So NOw I'm irritated, and upset. And hot the kids are hot.. still no offer to cool off in the office or nothing. By then my phone was dead im sweating and we all have to use the restroom so head back to office once again it's locked we have to ask thru the door to go potty. And this is where Im just super confused. As soon as we walked in her attitude changed and seemed annoyed that we're there. Like she don't want to deal with us. Barely lets me and the kids use the rr. And says something about another customer messed up the bathroom had to call plumber .. ? Ok. And then when it's my turn she says something like I'm not sure what your doing in there but I'm gonna have to ask you to get out of the bathroom .. my kids were standing in the door as I was using the sink/mirror to wash the the SWEAT OFF MY FACE. and do my best to reapply some of the make up I lost in the process. Saying that I need to leave now because I didn't move fast enough and some other very weird comments making me feel super uncomfortable like I'm a crack head (no judgemt To any "crack heads") and I'm trying to take over their bathroom. I was in there a total maybe 6 to 7 minutes, and had the door open with my children for half of it. It's all on camera so I really hope I can find corporates number because the way my children and I were treated was beyond unprofessional it was degrading and embarrassing. Treated with no respect as customers or AS HUMANS IN GENERAL? I was in tears as I had to tell my kids to step back outside in the 100 * weather as we waited for a family member to pick us and empty handed with none of our items we came for. The stress this lady caused was so unnecessary and ugly that here I am actually writing about it. Hoping someone can do something about this ? I pay my bill I mind my business and I work in customer service.. I KNOW THAT THIS WAS VERY WRONG. People like that should not exist in that type of work. Im A human with feelings and I didn't deserve that treatment nor my children ..being decent/kind shouldnt be hard. And I have a lot going on in my life and today this was my tipping point. Im sitting here still very upset. Wondering what I did wrong to be treated as I was . wOrst part is I have to go back to that place some how in the morning and see that person again .. to try and get to our belongings smh.

Went in here and ordered a storage it cost 150$ for three months I didn't even use the storage. I…read moretried to get a refund and they charged me 100$ and still haven't gave me a refund on the 150 I never used the storage and I can't get all my money off total ripoff please don't go here

Store 24607 off Franklin…read more On my first trip to this location I recived awesome customer service from Victoria! Throughout retaining my services, she and Merlinda were accosted by not one but TWO angry customers, yet they remained professional and proactive when dealing with each situation. The property is well kept and easy to get too. I only wish I had 24hour axcess. These ladies went above and beyond! Thank You!

I do not recommend renting storage space from this facility. The issued key does not work. And…read moremanagement wants me to pay for the removal of the lock that they provided. Additionally it will take up to 30 days for their person to remove the lock and I still have to pay for it. Management seems unbothered to make any exceptions to do right by the customer. Do not rent from here.

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY. * **** ******** ******** ***** ** ****

Garbage corporation... Didn't get a notification about them selling the facility to another storage…read morecorporation n now Storquest corporation office said oh sorry to all its customers n no compensation just sorry...

First I'd like to thank Zona the manager of this facility on Gerber. She's the best! She's always…read morebeen so helpful and went beyond in helping us from the first day we came in to rent a unit to our check out date . Her kindness and thoughtfulness always made us feel welcomed and comfortable coming in. I recommend this storage facility and thank you for everything you did for us! Adam & Gina Madrigal

Amazing place to keep your items. Safe and secured. Zona did an amazing job helping us and is…read morealways ready to help. She's a very proactive manager and stays in contacts with her tents when they need a follow up.

Great place to store your things. Clean, well maintained, and the staff is very helpful. The unit I…read morerented for my boat was sized correctly but space between buildings is limited so maneuvering a trailer in was quite difficult. With the help of Josh the manager I was able to manually get my boat and trailer in and stored. Thanks to the staff for helping.

So I called up on July 29 to find out if there were any units available for 1 August. I was told…read morethere was and if I could give my information so they could they could hold my unit. That's the way they do things. I went ahead and gave all my information, including my credit card number. I chose another place to rent . I never signed a contract. My intention was to hold the unit until the first and then make my decision. But this particular Public Storage chose to charge me. They never contacted me. They never asked me if I still wanted the unit. They just charged my card. This was August 1, I was told by a couple people managers that the money would be returned to me. It's now October 3 two months and two days later and I still haven't received the money back on my card. When I called about two weeks ago, I was told the money would be sent to me in the form of a check within 4 to 6 weeks. To avoid getting screwed by this company, I would definitely not rent there. The worst customer service I have ever dealt with and I was lied to at least three different occasions about when I would be getting my money back. You've been warned!

They are trying to back charge me 3 months for a spot that isn't mine and locked me out of my unit…read more Their customer service is horrible and the manager is not on site to handle things timely.

Donna was wonderful. She took time to show me the different sizes. I even liked the one she showed…read moreme. Her kind voice on the phone welcomed my questions. The public storage gate (App)was connected to my cell phone, it opened & closed in an instant. I didn't have to manually enter my codes, especially in these hottest days of the year!

I have had my storage for almost 7 years now and never have had an issue or complaint. Noelle is so…read morehelpful every time I see her and is always smiling. The staff there is wonderful to work with. The facility is always clean and kept up. I feel safe storing my personal items there.

I am so sad to see this place go. I have stored our trailer here for over 6 yrs with no issues…read morewhatsoever. Very secure place, friendly staff/owners. Extremely clean facility. Price was fair so great value.