Had to get a spot for my boyfriends overflow of stuff…read more This location was very clean, efficient and Maria was as polite as they come. Definitely a great experience all around.

Don't use this space. There is a massive rodent infestation issue at this location. Two of my units…read morehave had issues with rodents. Both of which have been full of all of my most important and valuable belongings that are wrecked from this rodent issue. Including my young daughter's toys, clothes and other valuable belongings. I have complained with management multiple times and all they've done is put rat poison in that clearly does not work well enough. There have been multiple people at this location that have had issues with rodents. I'm not the only one that has found their items wrecked with dead rodents inside. The only thing that has been done by customer service is a $75 credit while I've been paying more monthly for months to store rat shit all over my belongings in two separate units.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

Do not store anything at this facility! My storage was stolen or auctioned or something but it's…read moremissing since June and it is now July and nobody has any answers for me nobody notified me through email nobody notified me any letter nothing and my belongings and all my childhood pictures and everything that I love and cherish and cannot be replaced or gone and I have not and gotten any answers I have gotten s***** s***** s***** treatment and it's just unacceptable I'm never late on my payments nothing my contract says to email me and they said that they don't do that because their policy but my contract says for them to email me and I didn't got one email if they would email me my stuff would be saved so please do not store here do not support them they're horrible

Extra space storage at 3000 B. St Sacramento is more than great Ms. Tasha Irby is so professional…read moreeven through trying times. My child for the past 3 yrs has been suffering from mental challenges and Tasha handled the situation with so much grace, patience and with strength de-escalating daily challenges with my child.

I've never had a more pleasant experience storing my personal possessions & equipment…read more Patricia and her staff are very kind, attentive to customer requests, & seemed to be eager to help every time I required assistance with anything and trust me I was a special customer there for years! I highly recommend Freeport Storage and am grateful for such a positive storage experience!

well maintained facility. hours of access are not the greatest, though…read more the biggest problem I have with them is they don't seem to mind violating state and federal privacy laws with their insistence that a copy of your homeowners insurance be provided to them (even though they have no written privacy policy protecting credit card, address, or insurance information). It's not their responsibility to protect my belongings. It's mine. One of only two places I've rented from in 25 years that insists in this manner. If they want to protect their facility from renters then that should be baked into the rental fee, not forced as an add on through questionable business practices and privacy and PCI violations.

I am so sad to see this place go. I have stored our trailer here for over 6 yrs with no issues…read morewhatsoever. Very secure place, friendly staff/owners. Extremely clean facility. Price was fair so great value.

I rented a unit from this storage facility from 2019-2024 and I have been absolutely pleased with…read morethis storage facility. I have rented with two other storage facilities before and at those other facilities I experienced rodent damage and droppings on my belongings, flooding and water damage, reported theft on the property, insect damage and spiderwebs on everything, excessive dust, the list goes on. I almost thought that was part of for the course with storage... so much so that I put all my furniture on palletts in case of flooding and covered everything in my unit with a tarp. Both these measures proved unnecessary because the husband and wife who own this facility keep it IMMACULATELY CLEAN. Prior to selecting this storage facility I wrote down a lengthy list of requirements in a facility to store my items in, as I was storing many vintage and sentimental items. It was highly important to me that rodent and insect damage would be unlikely, that my items would be damaged by flooding or leaky roofs, or that my items wouldn't be stolen (seems like bare minimum but you'd be surprised! ) I just vacated my unit today after five years and I found no water damage, no rodent or insect damage, and the only spiderwebs on my furniture were the ones I moved my furniture in with (proven by the ancient dog fur caught in the webs). Communication with this facility has also been excellent. Any rate changes to my monthly bill I always recieved both email and postal mail notices. Office hours are broad which means if I have any changes to my account, they're open when it's convenient for me to stop by. The couple who owns the facility live on site and the property has massive security... I never had to fear theft or damage. Staff have been friendly, expedient, and helpful 100% of the time that I've had to interact with them. I would strongly recommend this business if you need storage and the security and preserving the cleanliness of your items are your priority. There are cheaper options available in town if you're willing to go with companies whose storage facilities are notorious for pest/water damage.

Very good storage company. Units are clean, access is good to load or unload your goods.read more

Michele Gonzalez worked very hard with us to get everything done , beginning to end. She was great…read more I would use her refer her everything.

The manger is so helpful and kind best experience I've had in West Sacramento I've been there 10…read moreyears and there always clean units and gate code easy access to your unit very professional service.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Had Safe Hold storage for a few months to store my pro music equipment. I pick up enough stuff to…read moredo a job when needed. After my gig today went there to leave off what I used. The door had been cut out where the lock had been. They simply broke the revets and opened it. All my expensive equipment is gone. Just left me with a couple broken lamps and a blanket. Even if their insurance would cover the items, they only cover $2000, with is a fraction of what I lost. But then you must have receipts and pictures of the lost stuff so it's just a loss. I don't have receipts for all my equipment. "Safe" Hold Storage is anything but "safe". They got into my unit easily.

So this is my second review. I arrived today with the keypad, not working unable to access the unit…read moreas I'm moving out. Second thing it seems to be the security cameras aren't working. At least one has been dismantled in the front as well as the walk in side gate is wide open with some random lockbox open. Basically anyone can get in there now and riffraff around again. My moms unit has been broken into and item stolen, I've called customer service and they have no idea how to get somebody out here to help. I cannot access my unit. Fyi..Don't have anything in your unit over $5000 value because apparently the insurance policy only covers 5000. My bad I should've had my mom get renters insurance. My mom is never been laid on Payment. As I've been in and out a lot getting stuff again to vacate our unit completely I ran into several people who said they're also out of there due to the same reasons that my mom is moving out. Obviously I am steamed.