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    StorQuest Express Self Service Storage

    3.3 (7 reviews)
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    1 year ago

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    6 years ago

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    6 years ago

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    American River Self Storage

    American River Self Storage

    (30 reviews)

    I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

    I had to down size from two units to one and on top of that I was late on both I went down to…read moresquare up this deal I had gotten both units on a promotion so what I thought was going to be a huge hassle Scott made this deal a breeze thank you much greatly appreciated.

    Public Storage

    Public Storage

    (31 reviews)

    Thank you Clay! Awesome customer service. The interaction felt genuine and he was very nice.read more

    If I could give 0 stars, I would. I would like to start with this is more of an issue with the…read morecompany than this actual location. I am moving today, and my new rental isn't ready for about 5 days, so I needed to rent a storage unit, and I did so yesterday morning. I know last minute. I initially found one for a different location, but still a public storage, and paid my enrollment fee of $29, $15 insurance and $40 for the unit, so I can have access asap. However, I realized not 15 minutes later that they have an early closing time, and the one right down the street has a later one by four hours. So I called customer service to ask if I could switch locations. They told me yes, I can however they won't refund the enrollment charge, and I will again have to pay a new one of $29 at the new unit. I was annoyed but went along with it. However, since I just created an account 15 minutes before, I am no longer a new customer and am not eligible for any promotion. So I also went along with this situation and put it in my husband's name so we could get the promotion. I rented the. New unit at the facility with the later closing time. Packed up my car and headed over. I had no problem getting in the gate via my code; however, when I went looking for my unit A122. I couldn't get into the hallway of the unit because there was no door handle. All the other hallways had door handles. I went to the two hallways on both sides, thinking they connected. They didn't. I went to the front desk. It was closed. This time I'm really upset. I called customer service after multiple transfers. They told me that they have a number that's not public for the property manager, as she is available until 5 pm. So they transferred the call, and of course no answer, and then the phone hung up. I immediately called back and got a new rep in who this person did the same go around, except he said he wouldn't hang up the call if the property manager didn't answer. Well, guess what they did. I called back again and asked for a supervisor. They said there is not one available. So I asked if he could switch me to another unit so I can start what I need to do since I'm on a schedule. He then told me I would be responsible for the price difference should there be one. Even though it has nothing to do with me, it's their issue, and then he says it will be $95 more today. I said absolutely not, and he then told me it's not their fault. You need to use your PIN as if I don't know this. By this point, I'm so upset, and I'm on the premises. So I go to the door by the office, the one that the person. Who lives on site is in. I rang the doorbell, and she came on and told me that this is a tenant. The office is closed. While I am in tears and trying to explain what's going on, she hangs up on me. Now literally all my belongings are on my grass because I can't get into the unit and have to wait until 9 am tomorrow ... Their customer service is horrible, and it all seems very wrong. I mean, why rent a unit if there is no handle to get in the hallway or a code entrance? Super frustrating now, I just want my refund back and to move on with a new facility. It was a nightmare.

    StorQuest Express Self Service Storage - selfstorage - Updated May 2026

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