I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

I had to down size from two units to one and on top of that I was late on both I went down to…read moresquare up this deal I had gotten both units on a promotion so what I thought was going to be a huge hassle Scott made this deal a breeze thank you much greatly appreciated.

Rented a small unit. Very clean, well maintained and secure. The gentleman on site was very…read morefriendly and helpful and willing to accommodate us.

The new manager was extremely helpful. He was extremely courteous. His assistant was very niceread more

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

We went to check out some storage places in the area and we'll, it was just so easy here, we didn't…read morelook any further. We stopped by and asked for info and ended up putting a reservation on a spot that day. We came back the following day to finish locking it in. The process was so easy and hassle free. The keypad is easy to work to get in, the area is clean and well lit, and having 24/7 access makes my life easier. I didn't take the time to price shop because for the size we got, it seemed reasonable to me. No need to look any further.

Thank you so much Jordan, very pleasant transaction got a storage unit to hold a very important…read morepiece of my life. It is very clean place. I would recommend this place to everyone I know. And thank you

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

The storage staff is amazing here. Raeann and Lita are amazing and the manager is so professional…read moreand willing to help! this is my second time around using them and it's worth the opportunit!

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

Thank you Clay! Awesome customer service. The interaction felt genuine and he was very nice.read more

If I could give 0 stars, I would. I would like to start with this is more of an issue with the…read morecompany than this actual location. I am moving today, and my new rental isn't ready for about 5 days, so I needed to rent a storage unit, and I did so yesterday morning. I know last minute. I initially found one for a different location, but still a public storage, and paid my enrollment fee of $29, $15 insurance and $40 for the unit, so I can have access asap. However, I realized not 15 minutes later that they have an early closing time, and the one right down the street has a later one by four hours. So I called customer service to ask if I could switch locations. They told me yes, I can however they won't refund the enrollment charge, and I will again have to pay a new one of $29 at the new unit. I was annoyed but went along with it. However, since I just created an account 15 minutes before, I am no longer a new customer and am not eligible for any promotion. So I also went along with this situation and put it in my husband's name so we could get the promotion. I rented the. New unit at the facility with the later closing time. Packed up my car and headed over. I had no problem getting in the gate via my code; however, when I went looking for my unit A122. I couldn't get into the hallway of the unit because there was no door handle. All the other hallways had door handles. I went to the two hallways on both sides, thinking they connected. They didn't. I went to the front desk. It was closed. This time I'm really upset. I called customer service after multiple transfers. They told me that they have a number that's not public for the property manager, as she is available until 5 pm. So they transferred the call, and of course no answer, and then the phone hung up. I immediately called back and got a new rep in who this person did the same go around, except he said he wouldn't hang up the call if the property manager didn't answer. Well, guess what they did. I called back again and asked for a supervisor. They said there is not one available. So I asked if he could switch me to another unit so I can start what I need to do since I'm on a schedule. He then told me I would be responsible for the price difference should there be one. Even though it has nothing to do with me, it's their issue, and then he says it will be $95 more today. I said absolutely not, and he then told me it's not their fault. You need to use your PIN as if I don't know this. By this point, I'm so upset, and I'm on the premises. So I go to the door by the office, the one that the person. Who lives on site is in. I rang the doorbell, and she came on and told me that this is a tenant. The office is closed. While I am in tears and trying to explain what's going on, she hangs up on me. Now literally all my belongings are on my grass because I can't get into the unit and have to wait until 9 am tomorrow ... Their customer service is horrible, and it all seems very wrong. I mean, why rent a unit if there is no handle to get in the hallway or a code entrance? Super frustrating now, I just want my refund back and to move on with a new facility. It was a nightmare.

I showed up just before closing time and Kristen at the front desk still took the time to help me…read moreeven though they were getting ready to close. She was very patient and showed me the different storage unit sizes available without making me feel rushed. That's what I call going above and beyond with great customer service. Thank you, Kristen, for your professionalism and kindness. Because of her help, I highly recommend this place if you're looking for storage.

I had a very informative and interesting conversation with Ashley. She answered all my questions…read more Addressed my concerns. Showed me the unit before making a decision. Im glad I came here to store my wife's things.

Highly recommend ! I would give 6 stars if I could. Miguel is wonderful and ensures the RV is…read moreready to roll out. He also can help with some Minor maintenance and repairs. He is receptive and accommodating to schedule changes . The folks working there are great!

We've stored a couple of RV's here. They are very flexible and communicative. If you are looking to…read morestore an RV, boat, etc.....this is the place!

Avoid this place if you value your belongings. The facility is infested with rats, and despite…read moreclaims that their insurance covers up to $2,000 in damages, they only reimburse a maximum of $500 for rodent-related damage--even if you've purchased their premium insurance. The information they provide is misleading and unreliable. This is in climate control storage. All my babies furnitures /appliances, sofas, two carpets totally damaged. Everything smells bad and poop every where. It cost me more than $2000 to $3000 of damage.

Had a great experience here at Westbrook. I looked at 3 different places in the area and found this…read moreplace to be the most clean, organized, and friction free in terms of onboarding. My wife was really stressed about putting our stuff into storage quickly and they made it a fast, easy, and dare I say peaceful process. It's new and locally owned and operated. Not one of those chain places that don't care about you.