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    Public Storage

    3.7 (31 reviews)
    Closed 9:30 am - 6:00 pm

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    7 months ago

    Thank you Clay! Awesome customer service. The interaction felt genuine and he was very nice.

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    8 months ago

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    13 years ago

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    5 years ago

    Easy to sign up, great customer service and storage unit convenient and clean! Highly recommend!

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    8 years ago

    These guys were great! They helped out by waiving our late fee . I would rent from them again

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    8 years ago

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    9 years ago

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    Review Highlights - Public Storage

    She took care of processing my paper work and showing me my unit with lightning speed and was very friendly.

    Mentioned in 10 reviews

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    American River Self Storage

    American River Self Storage

    (30 reviews)

    I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

    I had to down size from two units to one and on top of that I was late on both I went down to…read moresquare up this deal I had gotten both units on a promotion so what I thought was going to be a huge hassle Scott made this deal a breeze thank you much greatly appreciated.

    StorQuest Express Self Service Storage

    StorQuest Express Self Service Storage

    (7 reviews)

    The office manager is the best but customer service over thr phone forget it they are the most…read morecondescending piece of shit you can ever deal with. Every fking time I call I don't see your account, when I give mine? Mind you i have not spelled it out for her to say that yet? So how the hell can you see or not see my account if I didn't spell my name it's not easy to spell since there are plenty of ways to spell it. So I asked her well how did you spell it if you cant find? She's like well obviously I didn't spell it right if I can't find it! You need to spell it then I can find it. ok now I had to pull myself together because I remember her from the first time I called when I was stuck behind the gate at their so called 24/7 facility i forgot my phone and needed them to open the gate this bitch took 15 min opening a gate because she can't find my acct again because without asking me how to spell it or what's my full name she putting her own shit in the system I was stuck in the facility for 35 min. Also plenty of spiders an roaches. Rent increase almost 300 for a 10x10

    I have to leave a review simply from my overall experience of working with site manager, Vilaysack…read morePhavisith. Although, I was unable to move forward with renting a unit due to a scheduling cancellation with a moving company, working with Vilaysack has been an absolute pleasure. He was very welcoming, informative, and took initiative to research additional storage information while I was considering a unit rental that was on hold at the time. I may not be an actual customer of StorQuest but my great experience is worth this review. I definitely recommend this location because of Vilaysack. Thank you.

    Public Storage - selfstorage - Updated May 2026

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