Friendly, patient, and efficient service. We have a big move today and wandered in unsure of what…read morewe wanted. Craig and Haley were patient and took the time to show us our size options for trailers so we could get a better idea of what suited us. Haley made checkout a breeze while Craig helped my husband hook up our trailer. Moves are always stressful, but they made this aspect of it a breeze. Glad we stopped in today!

Decent customer service, good prices, in and out service, I just needed some boxes. All kinds of…read moremoving supplies in addition to U-Haul.

We purchased a country home that was serviced by another propane company---from our experience with…read morelong hold times and deceptive practices ---- we wanted to work with a local, family-owned company. We were referred to Allied by a friend and upon the first call, we were delighted to work with the team here. From the person answering the phones, to the salesperson and to the installation crew! They answer their phones, they provided us with a new leased tank, installed it quickly and new parts that replaced the rusted-out crap that was there. I would HIGHLY RECOMMEND to anyone who is currently looking for a GREAT propane provider! You won't be disappointed with Allied.

Great service! Had nothing but problems with Amerigas for years. Allied Propane not only offered a…read morebetter rate but the customer support has been wonderful. Glad to be able to get timely support locally instead of being stuck on hold with a call center for over an hour. They've been easy to work with.

There's some things about this location itself that are mid but they had what I needed at the time…read moreI needed it, so I made do. The stars are for the two employees that stood out and made my experience amazing. Shot out to Quincy and Joe! Quincy checked me in and was super sweet and personable. She went above and beyond to make sure I had everything I needed and was set. The van itself was fine. It jerked at bit when it idled, wasn't the smoothest ride but I got everything moved to my new facility in one swoop! It was good on gas but I didn't go very far, just had limited time and wanted to knock it out in one trip. Legit spent $6 on gas which would've been wayyyy more in my guzzling truck lol. Joe checked me in and was super kind and human. Traffic is awful at this location certain times of day. I know this area too well and had forgotten. Know that going in, and they don't have parking at the location. Places like this you just expect to do what you gotta do, but standout stars like Quincy and Joe make it pleasant and the experience memorable.

Propane filing denied for ridiculous reasons. Let me know if I'm wrong…read more The person said the tank had areas that looked "worn". Sure where the propane tank cover has run. Certainly not thinning the steel tank just rubbed the paint. Her response was "regulations say it can't be filled". What regulation?? The person giving the certification class said not to fill if tank appears damaged because "if you get in an accident and the tank explodes l'll get sued ". Really just weak excuses to not fill the tank. I'll drive farther and pay $0.04/gallon more!

I can't complain. I came through the door with an empty CO2 tank from my kegerator. I was barely…read morein line when an employee greeted me, took my empty bottle, then gave me a full one. Another employee rang me up and I was out of there. Great service!! Highly recommended!

Great for getting your CO2 tank for my aquarium switched out. Very affordable and quick service.read more

Thompson Gas bought Out my prior service company Reliance propane and haven't had many issues until…read morerecently. I just paid 350$ PLUS a 56$/year tank rental fee all for them to come fill up my tank without inspecting its condition prior to filling. I got a call TODAY while I was at work with my father freaking out because The propane tank was hissing super loud and leaking propane out of the top of the tank RIGHT NEXT TO AN ACTIVE PILOT LIGHT. THE "24/7 EMERGENCY Hotline" is closed on weekends, went straight to voicemail. I had to call 911 get CAL Fire out to inspect the situation and now I have to listen to my 350$ worth of propane vent into the atmosphere. AND NO one in my household is able to take a warm shower or wash my dishes correctly, IN THE BEGINNING OF WINTER. If not remediated correctly I'll be going to the proper authorities. Thompson Gas incompetence almost BLEW UP MY HOUSE AND ENTIRE FAMILY.

I am writing to complain about Thompson Gas in Rancho Cordova. In January of 2023 Thompson gas came…read moreto my home to install new tanks. The tech stated I had a gas leak and would not be able to turn on my propane tank until I got the gas leak repaired but left two 125 gallon tanks on my property until I got the gas leaked repaired. I then hired a plumber to come inspect my home which costed $250. The plumber stated that I did not have a leak and the gas company was incorrect. I then contacted Thompsons gas to have them come back out and they reinspected my home and also confirmed there was no gas leak. I then requested some type of discount because I paid $250 to find a gas leak that did not exist and had it not been for Thompsons gas, I would not have been out of $250 which I couldve used towards the gas. Thompson's gas refused to provide any discount so I requested they pick up their two 125 gallon tanks they left on my property. The following week I get a call from Petra, who is awesome btw, and I explained again why I was not happy with the service. She then contacted her manager and got a $0.50 discount and scheduled to come back to my house Tuesday 9/5. Today I get a call from a different rep and they are now canceling the scheduled installation and not providing me the discount they promised two days ago. Meanwhile, i am still out of hot water and heat all because of an error Thompson's gas made. The rep had the nerve to say she's sorry and understands but still canceled the service and discount they promised to me. Unacceptable!

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

Lots of five-star reviews, so I won't change the trend. But note: they NO LONGER HAVE DRIVE UP…read morePROPANE FILLING. I went out to get a few BBQ tanks filled, and found that both their main office and the location a previous reviewer mentioned had no propane filling facilities. I called their office and they confirmed that they no longer have a staffed filling location - only delivery service. And they were very helpful to direct me to a friendly Chevron station in Concord that does fill propane tanks.

I arrived around 3:00 PM on Friday, July 3, and met with Katie. She was outside working, greeted me…read moreright away, got me checked in quickly, hooked me up with the trailer, and had me on my way. She was very professional, attentive, and a pleasure to work with. I returned the trailer around 12:00 PM on the Fourth of July and was helped by Sharon. She was also very professional, attentive, and provided excellent customer service. You have two outstanding employees at this location. As a business owner myself, I know how difficult it is to find and keep great employees. I highly recommend taking good care of Katie and Sharon they're a tremendous asset to your team. Keep up the great work!

Terrible experience with this location, if I could give a zero review this would definitely get…read moreit.. I originally had my contract to pick up a 20ft U-Haul to move to Reno, NV. I was contacted a day before telling me they were low on those trucks and if we would take a 26ft truck instead free of charge, I agreed to that. I picked up the truck today (9/11) and from the moment of picking up this truck has been nothing but inconvenience. Sharon helped us with the paperwork and was completely rude, went to start the truck and it showed empty. We had Sharon fill the truck up more considering it's required by the company to put 1/4 of gas in there, when she put more gas in (5 gallons) it was assumed the gas gauge was broken. As we were driving off and onto the freeway, we noticed the hood was flapping more than it should have. Immediately got on the side of the freeway and noticed the hood wasn't latch AT ALL!! I called road side assistance regarding the gauge issue since we are traveling up the mountain we want to make sure how much gas was actually in the car. A technician comes out a few hours later and immediately the technician told us this truck was siphoned as the cap connection was popped off and clear as day there was no gas in the truck...the tank was COMPLETELY empty. Now we are having to spend more money BEFORE we even drive up the hill when we already spent $400+ on this rental. I called the location back to make sure they corrected my contract to show I'm not filling up this truck when we got completely empty and hope to get a refund on this reservation of some sort. Spoke to Katie who was completely rude from the jump when I was trying to get confirmation on all this stating "we already told roadside assistance this was updated and you can drop it off at empty". This has been the WORST experience of U-Haul before we even finish the damn trip. I have never had an issue with any other U-Haul locations and it's clear as day this location doesn't even bother to do what their contract and policy shows....which is checking the trucks before the customer gets their trucks and very worrisome. Never again will I get a truck from here nor would I ever recommend this location. Their customer service reps should not be working there if they aren't willing to go the extra mile after THEY MESS UP.

This place is worth 8 stars. I had a hitch installed. Showed up at 10am they said appointment time…read morewas 1:00but they set me up then. Good thing turns out my old van didn't want a hitch but the manager Dave went the extra mile to make it happen. I had to wait for them to overcome all the obstacles. But, it wasn't cause they were slow or anything. It was beyond their control. From Mariah at front desk to everyone else they treated me like royalty. Get your hitch here. This wasn't the closest U-Haul to me but they are the best.

The associate Mariah took it upon herself to reject a reservation because she was upset that we did…read morenot have the physical card and called it in to make the payment to the 800 number. This made the day even worse and she was happy doing so. Go to the Arden location if you absolutely need to use U-Haul. Stay away from this one.

I rented a van and called to confirm the time and place I needed to pick it up, 9:00am in…read moreSacramento, for four hours. Out moving time frame was VERY tight. I arrived at the location to find it closed and locked with no way to access the van. I tried to use the online check-in to see if there was a gate code but the process needed "extra verification" and required a passport, proof of residence, reference from a former rental service, or reference from your employer. On top of everything, I tried repeatedly to call customer service which had wait times of over two hours. I opted to have them call me back, which they did. The calls wouldn't connect and I have not been contacted again despite using different methods of contact (email, their online chat service, and social media). I had to call around to every local Lowes, Home Depots, and rental services and was fortunate to find a van elsewhere. If you need reliable service with (something approaching) adequate customer service, U-Haul is NOT your best option.

I reserved a 15-foot truck from U-haul in Natomas, CA, for 8/31/2024 at 7 am For this reservation,…read moreI was required to leave a credit card. In addition, I ordered moving help from U-haul which required an advance payment of $150.00. At 9:41 PM, on 8/30/2024, I received a call from U-haul (Cesar- Reservations Manager) informing me that due to the large amount of requests for trucks, the truck that I reserved would not be available, and he offered me the option to go to remote U-haul locations to get the truck. This option was not acceptable to me. I refused the option as it was inconvenient. I asked Cesar to please call the location manager and let him know of my inconvenience; he refused and stated that the manager was not available, which I couldn't understand, especially since he felt it was okay to call me at this hour. Clearly this should not have happened, and when making my reservation I adjusted the reservation based on availability and location. In any event, my reservation Cesar cancelled my reservation, and since it is a holiday weekend I am screwed. I don't know what to do.