I had to come and leave a good review for American River Storage because Scott and Lawrence gave me…read morethe best customer service. They are so friendly and welcoming, truly a pleasure to do business with. They also take excellent care of the grounds and the units. It's the cleanest and most well maintained storage facility I've seen. They have reasonable prices and they thoroughly explain the different unit options. I highly recommend American River Self Storage.

I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

As a full-time caregiver to my husband this is one of my 'mini-escapes' It's peaceful, clean,…read morequiet, and secure. I have stored all of my holiday decor here for over 10-years, and, yes, my husband has added it up since he pays the bill and tells me I could have bought my holiday stuff 10-times over...lol!...don't care...it's totally worth it just for my little getaways to the storage facility! Suggestion: have tenants enter with a photo to see who has the neatest unit and win a free one-month's rent! (~;

Great prices and helpful staff. We haven't had a price increase since joining several years ago. We…read morelove it here.

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

I literally stay here because of Billy and the service he provides! I know m storage unit will stay…read moresafe. He is so courteous and very diligent in his job! He is always friendly whenever I come in!!!!

Our new 30 ft travel was stolen and they haven't even contacted us to provide any camera footage…read moreetc...2 trailers stolen in 1 week by same person..this is not a secure establishment..we are devastated

Dave and Monique are so easy to work with. Both of them are friendly and professional. They helped…read moreus with any and all questions we had regarding some storage needs. Pricing was in our budget, too. Storage Star is THE place to safely store your belongings.

Amazing place and people are great! I highly recommend them. Great value and even better…read morepersonalized service. They make it so easy move in and out.

Went in to rent a storage unit today after reading lots of reviews. I was very pleasantly…read moresurprised at how clean, inviting and organized their lobby was. The staff was super friendly, thorough, and very efficient. It feels like they're a really well run business, and I felt very good about my choice to rent from them. Great pricing was an added bonus!

I have been with All American self storage for about two years now. I have to say that this is one…read moreof the cleanest storage unit facilities that I've ever encountered. I recently worked with William to reattach a handle that had come loose on my roll up door and he was professional, courteous and fixed it in a jiffy. I highly recommend All American!

Avoid this place if you value your belongings. The facility is infested with rats, and despite…read moreclaims that their insurance covers up to $2,000 in damages, they only reimburse a maximum of $500 for rodent-related damage--even if you've purchased their premium insurance. The information they provide is misleading and unreliable. This is in climate control storage. All my babies furnitures /appliances, sofas, two carpets totally damaged. Everything smells bad and poop every where. It cost me more than $2000 to $3000 of damage.

Had a great experience here at Westbrook. I looked at 3 different places in the area and found this…read moreplace to be the most clean, organized, and friction free in terms of onboarding. My wife was really stressed about putting our stuff into storage quickly and they made it a fast, easy, and dare I say peaceful process. It's new and locally owned and operated. Not one of those chain places that don't care about you.

I've rented a space at this location a couple of times. Sherry, Terry, Gary and Roger are an…read moreawesome group of people and I appreciate them all so much! It's a safe location and very well kept. I definitely recommend it!!

This facility doesn't check to see if anyone is here before the gate is locked and we were locked…read morein the facility at 5 minutes after the closing time. It took 35 minutes before the police came to get us out because Sentry couldn't get hold of the manager. We used this place for years, but I won't be using them anymore.