I arrived around 3:00 PM on Friday, July 3, and met with Katie. She was outside working, greeted me…read moreright away, got me checked in quickly, hooked me up with the trailer, and had me on my way. She was very professional, attentive, and a pleasure to work with. I returned the trailer around 12:00 PM on the Fourth of July and was helped by Sharon. She was also very professional, attentive, and provided excellent customer service. You have two outstanding employees at this location. As a business owner myself, I know how difficult it is to find and keep great employees. I highly recommend taking good care of Katie and Sharon they're a tremendous asset to your team. Keep up the great work!

Terrible experience with this location, if I could give a zero review this would definitely get…read moreit.. I originally had my contract to pick up a 20ft U-Haul to move to Reno, NV. I was contacted a day before telling me they were low on those trucks and if we would take a 26ft truck instead free of charge, I agreed to that. I picked up the truck today (9/11) and from the moment of picking up this truck has been nothing but inconvenience. Sharon helped us with the paperwork and was completely rude, went to start the truck and it showed empty. We had Sharon fill the truck up more considering it's required by the company to put 1/4 of gas in there, when she put more gas in (5 gallons) it was assumed the gas gauge was broken. As we were driving off and onto the freeway, we noticed the hood was flapping more than it should have. Immediately got on the side of the freeway and noticed the hood wasn't latch AT ALL!! I called road side assistance regarding the gauge issue since we are traveling up the mountain we want to make sure how much gas was actually in the car. A technician comes out a few hours later and immediately the technician told us this truck was siphoned as the cap connection was popped off and clear as day there was no gas in the truck...the tank was COMPLETELY empty. Now we are having to spend more money BEFORE we even drive up the hill when we already spent $400+ on this rental. I called the location back to make sure they corrected my contract to show I'm not filling up this truck when we got completely empty and hope to get a refund on this reservation of some sort. Spoke to Katie who was completely rude from the jump when I was trying to get confirmation on all this stating "we already told roadside assistance this was updated and you can drop it off at empty". This has been the WORST experience of U-Haul before we even finish the damn trip. I have never had an issue with any other U-Haul locations and it's clear as day this location doesn't even bother to do what their contract and policy shows....which is checking the trucks before the customer gets their trucks and very worrisome. Never again will I get a truck from here nor would I ever recommend this location. Their customer service reps should not be working there if they aren't willing to go the extra mile after THEY MESS UP.

Highly recommend this location for your moving truck rental or return…read more When I arrived in the morning to return my key after a long move (from San Diego) I met with the branch manager. She was pleasant, knowledgeable and very thorough. Her customer service was excellent - I immediately thought of I had a business I would want her as one of my key partners - she's got it together!

I'm exceedingly grateful to budget after Penske rented me a truck to a location that was not…read moreopen... Hani really came through for us in a pinch. This location is clean and the staff exceedingly helpful even when she thought she may not be able to help me. She was willing to try to find me a truck in the area before a other places closed. Very easy location to get to. I would highly recommend. Returned the truck next day at South San Fran location easy peezy

This is a Home Depot location without a stock of trucks. I have been a half hour waiting for my…read moretruck to come in, arriving 5 minutes early on top of that. Go to a location with trucks and dedicated staff. Meanwhile 6 friends are all waiting to help me move.

From the owner: Save Up To 20% When You Reserve Online Today!read more

I think they need to do a better job at looking inside the trucks before handing the keys over and…read morehave whoever's cleaning or handling last show proof because it's a waste of the customers time to keep changing trucks and arguing over cleaning fees . After calling in and complaining I was refunded the clean up fee that the manager was so kind to reduce to only 25 dollars . But Im so disgusted that the she claimed this truck with cleaned and the last person before me to be in the truck was from the management team that's there's no way In hell I'd go back to this location.

Needed a Van to help my son move. Easy to pick up, clean and in excellent condition. The van was a…read moregreat help. All went smoothly. The cost for a r/t, used for almost 10.5 hours was below 100. Would recommend .

Couldn't take an updated card for billing. Wouldn't do business here again. Outdated machines I…read moreguess go use someone else in the future and would recommend others to do the same.

Honestly everything that could go wrong in my day today, did. Not the greatest circumstances…read morebrought me to renting a truck today but honestly the manager Bri and Laura, i believe, really helped me out and turned my day around. They were very helpful and I'm very thankful. Being this helpful gets overlooked. Thank you very much!

Uhaul is a joke. Make a reservation 3 weeks in advance for a move out of state and they call day…read morebefore saying they do not have a truck for me but I can drive 300 miles and get one and they will wave the extra mileage to get back. Absolutely unacceptable business practice. They are the cheapest because they lie and are unreliable. Then had the nerve to tell me I acknowledged that the rental could be anywhere in California. Why book with a location if you cannot deliver? I will tell everyone I know and all of their friends to avoid uhaul at all costs.

I've used quite a few rental places. The front desk is efficient, they have good quality equipment,…read moreand the prices are very good especially if you're going week to week. I needed a commercial-duty dehumidifier for a home remodel. After weeks of rain, the fans were just blowing around the same cold, wet air and we couldn't finish sanding the walls. I called around, and Neff had the best weekly rate on a newer machine so I bit. Although I had to drive to Roseville (from Sac) to get the machine, they told me I could return it at any local Neff Rental (There are two within 7 miles). The machine worked like a beast, draining 7 gallons of water out of the house in 7 days. Thanks Neff Rentals! coming back for my next equipment rental need.

I'd love to be able to use them, but unfortunately, there's too many hoops to jump through. Never…read morehad it so difficult to use a business credit card.

Hired U-Haul to install a hitch on our Chevy 1 ton work van. I worked with Corry, he gave…read moreexcellent customer service and did a good job installing the hitch and wiring the 7 pin connector. Lastly, U-Haul was reasonably priced and It appeared the other truck stores we're price gouging. Anyhow, highly recommend this location.

Great Experience! I…read moreneeded Propane tanks filled. I pulled up to the Service Area. No one was out there at the time so I went inside to ask for help. The guy put down what he was doing and immediately walked me outside to handle the situation. He filled up both tanks and asked me if I wanted to Pay at the pump. I said, "sure, save me a trip inside." He took out a cell phone, got my card, entered the info, and asked me if I wanted a receipt. I declined the offer. He thanked me, I thanked HIM, and I left. That transaction took all of about Nine or Ten minutes and I was on my way to light up my patio heaters. Great Service, Great Location, (four minutes from my home). I'll be back next time and EVERY TIME I need propane.

Customer service is terrible! Hands down, go somewhere else. Prices aren't even worth the hassle…read more Front office was okay. The girl working could have been more helpful on what to do. It's not everyday people go pick up material. She just tells me "back corner towards Jackson" with a bit of sass. Okay... So I go, and there's a Mexican dude wearing a 49ers hat who is loading dirt next to me. Doesn't say anything to me. I'm thinking he gonna load that and then help me. So I'm patient. But he drives away. I go and say "can someone help me?" And he tells me "No. Ask him". White guy with blonde beard was nice. He scooped the heck out of the dirt and was pretty friendly. Just sayin, this place is terrible. No point in being rude to customers. I wouldn't go back here again or recommend it to anyone. Will be spreading the word to my landscape folks.

Hasties caused damage to my concrete driveway, ignoring clear instructions from my landscape…read morecontractor to deliver ONE load of small stones and larger rocks to my driveway. The smaller stones were to be dumped first and then the larger rocks were to be piled on top of the smaller stones to cushion the impact and protect the driveway. Instead they made two deliveries and dumped the large rocks directly onto the concrete surface, causing pitting and ruining the decorative concrete stain. This resulted in my out-of-pocket cost of $1300. Very disappointing service and accountability