Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

I had to come and leave a good review for American River Storage because Scott and Lawrence gave me…read morethe best customer service. They are so friendly and welcoming, truly a pleasure to do business with. They also take excellent care of the grounds and the units. It's the cleanest and most well maintained storage facility I've seen. They have reasonable prices and they thoroughly explain the different unit options. I highly recommend American River Self Storage.

I worked with Kevin and he was such a huge help. He was able to get me the unit that would work…read morebest for what I needed. Answered all of my questions and made sure I understood everything. I am very happy with my experience. Conveniently located, clean units, and wonderful staff.....And the price is totally affordable.

I showed up just before closing time and Kristen at the front desk still took the time to help me…read moreeven though they were getting ready to close. She was very patient and showed me the different storage unit sizes available without making me feel rushed. That's what I call going above and beyond with great customer service. Thank you, Kristen, for your professionalism and kindness. Because of her help, I highly recommend this place if you're looking for storage.

Dave and Monique are so easy to work with. Both of them are friendly and professional. They helped…read moreus with any and all questions we had regarding some storage needs. Pricing was in our budget, too. Storage Star is THE place to safely store your belongings.

Amazing place and people are great! I highly recommend them. Great value and even better…read morepersonalized service. They make it so easy move in and out.

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

I literally stay here because of Billy and the service he provides! I know m storage unit will stay…read moresafe. He is so courteous and very diligent in his job! He is always friendly whenever I come in!!!!

Our new 30 ft travel was stolen and they haven't even contacted us to provide any camera footage…read moreetc...2 trailers stolen in 1 week by same person..this is not a secure establishment..we are devastated

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

Upon moving out of my unit, I was informed they "do not prorate the bill on the way out, just on…read morethe way in." So in other words, they are charging for a period of 23 days of this month without providing any services. That is theft and it's disgusting. It's my money for 23 days in exchange for nothing. It's also a conscious, calculated business choice. Their calculation can factor in 1-star reviews, then. I urge all Trojan storage users to give 1-star reviews for this this reason. The employee that informed me of this theft asked "is that ok?" lol. No, it's very not ok. But of course, her hands are tied and she can't do anything about it, because it's an on-purpose, calculated, anti-consumer policy. A remedy would be as follows: 1) refund the money stolen from me for these 23 days, 2) change the policy for all Trojan Storage users so that you no longer charge for services that aren't even rendered (in other words, you need to pro-rate on the way out), and 3) issue a public apology for this embarrassingly grotesque, greedy behavior.

Easily accessible and clean inside and out with very good people to deal with. I rented for a…read morenumber of years there and never had a single issue. It is easy to get to and overall a very good experience.

This is the third storage facility I have used, by far the best! It's always looks like it just…read moreopened. The site is immaculate, the units are clean and have automatic lights that come on. Jim in the office is the best, always friendly and knowledgeable about everything. I would highly recommend it.