Jose and the management team were amazing to us. They helped when our rental truck broke down,…read moreallowed us extra time after hours to unload our items, and went above and beyond in so many ways. We highly recommend their service and truly can't thank them enough. Hands down 5+ stars!

Fine pricing. Convenient access to climate controlled storage units. Friendly and helpful staff…read more Close to where I live. My only complaint (and it is so minor I couldn't even take away a star for it) is that they pipe the radio through the speakers in the halls where the inside storage units are. Everyone has different music tastes and their choices aren't great. Silence is a virtue. I don't need to hear music when I visit my unit.

So this is my second review. I arrived today with the keypad, not working unable to access the unit…read moreas I'm moving out. Second thing it seems to be the security cameras aren't working. At least one has been dismantled in the front as well as the walk in side gate is wide open with some random lockbox open. Basically anyone can get in there now and riffraff around again. My moms unit has been broken into and item stolen, I've called customer service and they have no idea how to get somebody out here to help. I cannot access my unit. Fyi..Don't have anything in your unit over $5000 value because apparently the insurance policy only covers 5000. My bad I should've had my mom get renters insurance. My mom is never been laid on Payment. As I've been in and out a lot getting stuff again to vacate our unit completely I ran into several people who said they're also out of there due to the same reasons that my mom is moving out. Obviously I am steamed.

Safe-Hold Storage was acquired in 2024 and put under new management. We encourage you consider…read morethis facility for all your storage needs. The place has been cleaned up and a new monitored security system installed. Our rates our competitive and we offer discounts for new tenants. We encourage you to check it out.

I've never had a more pleasant experience storing my personal possessions & equipment…read more Patricia and her staff are very kind, attentive to customer requests, & seemed to be eager to help every time I required assistance with anything and trust me I was a special customer there for years! I highly recommend Freeport Storage and am grateful for such a positive storage experience!

well maintained facility. hours of access are not the greatest, though…read more the biggest problem I have with them is they don't seem to mind violating state and federal privacy laws with their insistence that a copy of your homeowners insurance be provided to them (even though they have no written privacy policy protecting credit card, address, or insurance information). It's not their responsibility to protect my belongings. It's mine. One of only two places I've rented from in 25 years that insists in this manner. If they want to protect their facility from renters then that should be baked into the rental fee, not forced as an add on through questionable business practices and privacy and PCI violations.

Extra space storage at 3000 B. St Sacramento is more than great Ms. Tasha Irby is so professional…read moreeven through trying times. My child for the past 3 yrs has been suffering from mental challenges and Tasha handled the situation with so much grace, patience and with strength de-escalating daily challenges with my child.

I am VERY VERY UPSET!! I had this unit for 3 years!!! I moved to GA and finally was able to ship my…read morethings only to find out everything is ruined with rat poop, urine, and bat infestation. I have placed a claim with corporate in Utah and I personally plan to sue these MFZ!!! 3 years! Over $12,000 to keep my things safe and untouched! I am devastated.

We have a storage space here. The process was seamless and overall just easy and convenient…read more The managers are constantly surveying the area, I appreciate that security level. Signing up was easy peasy and they were by far the nicest people I've spoken to. They're always offering promotions so make sure you ask about those!

There's snakes, mice, and lots of spiders in the storage units. And the Manager is super…read moreunprofessional scheduling her washer delivery during a business meeting.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

This is a newly constructed four-story facility that opened in late November with a convenient…read morelocation on 3rd St. between X and Broadway, near downtown and easy freeway access. The manager, Robert, was extremely helpful and spent half an hour with me answering questions and checking the storage unit and gate access to make certain everything was in working order. The facility is pristine and very modern, with a large reception area and motion-activated lights in the corridors and inside the units. Almost all of the units are internal, with none of the dust that is common at storage facilities with direct drive-up access. Robert said there are 1,200 units and I was among the first 10 renters. Initial prices are very competitive, especially for the downtown area. My rent is 15-20% less than I had been paying for a unit the same size at an older facility in an outlying area. The initial rate is guaranteed for the first six months. For now, access is quick and convenient, with no waiting for parking, elevators or carts. It will be interesting to see if that is still the case after it reaches full occupancy.

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY. * **** ******** ******** ***** ** ****

Very good storage company. Units are clean, access is good to load or unload your goods.read more

Michelle was very helpful solving my problem, efficiently, quickly and very friendly thank you so…read moremuch. you are awesome !