This facility is huge and had the 10x30 unit that I needed. Jorge was so incredibly friendly and…read morehelpful! I told him that my moving truck would be there in a half hour and he went through the set up process as quickly as possible. I can whole heartedly recommend this CubeSmart facility!

I would highly recommend looking elsewhere. They have a rat problem that they will deny, while…read moreusing poison pellets that obviously do not work, as they will end up in your furniture and boxes mixed with rat poop. When they finally stop denying it in the face of physical evidence, they will refuse to talk to you, let alone to come up with a solution to the problem. Even if that solution is as simple as, "replace our brand new sleep number that is now ruined and we will deal with replacing the rest of our property, which is also now ruined."

Rented two storage units at AAA for three years. Highly recommend if you need to put your…read morebelongings in storage. Very kind, professional staff. ​

Loved this place the moment I walked in the first time. Cassandra and Roy are very friendly and…read moreprofessional. Facility is very clean and well kept. Decent prices and was offered a discount when we signed up. Can't say enough good things about this business. Highly recommended!

This storage facility is in a very good, safe location. The units are all climate controlled and…read morethe art work we kept in our unit remained in excellent condition. We had the convenience of paying our storage fee online with a credit card, and that worked out very well for us. The manager/owner is courteous and helpful and very responsive to any questions we had. I would highly recommend this facility for your storage needs. Leslie Stavrowsky-Key

Recently switched to this location after a less than ideal experience at another nearby storage…read morefacility and I was blown away by how different the experience here was. Terry and Earl were absolutely wonderful and made sure I knew exactly how to navigate the move to their spotlessly clean facility! Could not recommend this location more!

i definitely recommend the storage direct. storages are really clean and the staff here are really…read morefriendly.

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.

This was my first time renting a storage unit. Laura was super helpful and made the whole process a…read morebreeze. It's indoor, there's tons of security cameras, and gate codes so you know your things are safe. I also liked that they provide carts for you to live your items easily.

This business refuses to allow you to bank draft your monthly payments, they will only take full…read morepayments or auto drafts on their end. They could be better at providing better payment options for customers. They were sent bank checks from my bank, and they refused to cash them. Instead... they held my bank's checks and charged me "late fees" instead. Saying that they did receive the full amount PRIOR to the due date, but since their policy is to not accept bank drafts they held the checks. They know what they're doing, they know they make more money charging late fees to customers. This business should be sued for this, but its not worth the energy and time. If anyone out there is doing a class action against them for stuff like this please contact me.

Fast and friendly service. Facilities were clean and well kept. Does the job.read more

Hal is such a great guy; he went out of his way to assist me through a tough time. I had a friend…read morewho rented from him and later became incarcerated. With my crazy work weeks, I was rather stressed. It fell to me to organize all of my friend's affairs, including packing up his storage, hauling away items, etc. Hal offered to assist me with all of this, and he and his 2 boys even helped me with some of the cleaning and hauling. You owe it to yourself to rent here--the prices are great too!!

Thank you, Stephanie and Forest Creek Mini storage for always addressing my needs and concerns. The…read more5 years, I have been with Forest creek mini storage I have been treated extremely well. The property is always clean, safe and secure. Stephanie is always available to assist. Thank you, John. T

All checked in over the…read more Internet to include payment and rental Agreement. Auto draft included Stephanie got my passcode And unit number sent to me and I was in the unit in under an hour. Close to house Better than life storage any day, don't ever go to the one in RR in red bud !!

I have been a tenant for many years. My husband was in the "Junque" business and knew the company…read morefrom auctions... Then we needed extra space and rented a shed. Now, he's gone, but I smile each time I go to the shed or pass by on IH35! Rhonda has always taken very his care of us. She calls when I've forgotten to pay a month, and takes care of it instantly with my info. She cares and asks about me and my family. She sends emails to keep me up to date with changes as the city of Georgetown worked on their street entrance (now finished) and assisted and directed me in getting there after all that construction! The grounds are always clean. When I'm hot (or cold) the office has heat and a/c. The bathroom is clean and accessible when the office is open! Definitely consider this unit! I'm all the way over in Leander, but it's worth the short drive for service and price!

We are a non-profit organization and we've been customers of Northwest Storage for over ten years…read more Our operation is slowing down now and we have decided to end our storage lease, but we have thoroughly enjoyed our stay with Northwest and the friendships we have made with Rhonda, Susan and all of their helpful staff through the years. Thank you again NW for keeping our contents safe and secure all these years!