If you are new to the area or a neighbor save yourself time and money and call, Karen Knowles Store…read moreManager of Pflugerville Self Storage- Karen is super friendly and very knowledgeable about all the storage and truck rentals. The facility is neat and very clean.   Ben Lara.

Best, full-scale storage unit business in the Pflugerville, North Austin-metro area. Great location…read moreand access for daily visits to your unit and it's safe and secure enough to make quarterly visits. Great staff, great pricing and hassle free billing options. Thank you Karen! for a great experience during my time with you. Mike S.

Not worth it please do yourself a favor and stay away. Unless you want your items damaged by the…read morerodent problem. Rat fences and urine everywhere.

Terrible experience for multiple reasons…read more - There is only 1 elevator to access floors 2 and 3. - If the elevator breaks (which it did while I was storing my things there for only 4 months) and you happen to have a unit on the 2nd or 3rd floor...then you're out of luck. And the customer service was TERRIBLE, in that they did not empathize with the issue, were not able to give a timeframe on when it would be fixed, and also did not provide a notification to tenants (even though I requested one personally) once the elevator was fixed. This gave a good 3-4 week window of NO ACCESS to my unit. One day out of necessity I made 3 trips to the 3rd floor by way of STAIRS to access my belongings...unbelievable. - There is rarely someone in the office during office hours. Multiple times I went by (during open hours) to ask questions or needing help with something...and nobody is there. And the door to the office is ALWAYS locked (whether someone is in there or not...if they are you have to wait outside knocking until someone hears you from their back office and decides to come out) ...and they also don't answer the phone. So don't expect help from anyone. - There is only ONE CART. ONE. To move all of your things in and out as well as everyone else's things. And like other reviews said, tough luck if you're there at the same time as someone else. You'll have to share somehow. This is a 3 story - two building storage unit...how does that add up? - Last, if you have an issue with your payment and it doesn't go through for any reason - don't expect them to return, refund or remove any fees (which they will add quickly and lavishly), even if you've never been late and it was a special circumstance. Bill will just tell you there's nothing he can do...or say he'll "get back to you" and then not follow up and instead cut your lock off and put their own on (requiring you to buy another one) in prep for AUCTION. This is after ONE payment issue for ONE month. Not helpful at all, I will never rent a space from this storage unit again.

i definitely recommend the storage direct. storages are really clean and the staff here are really…read morefriendly.

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.

Measure their units, they are not the size they claim, if you get a 10ft unit, the door is only 8ft…read more"5" or something like that false advertising. Also, i accidentally pushed the 24 Access on the App, $30extra. Called the next day and told them it was an accident, only went to unit once. They would not refund me. Indian operators, english is terrible.

Beware of Public Storage bait and switch. They will get you into a unit at a low price and then in…read more2 to 3 months they will double your price without even telling you. What is shitty thing to do.

Thank you, Stephanie and Forest Creek Mini storage for always addressing my needs and concerns. The…read more5 years, I have been with Forest creek mini storage I have been treated extremely well. The property is always clean, safe and secure. Stephanie is always available to assist. Thank you, John. T

All checked in over the…read more Internet to include payment and rental Agreement. Auto draft included Stephanie got my passcode And unit number sent to me and I was in the unit in under an hour. Close to house Better than life storage any day, don't ever go to the one in RR in red bud !!

Rented two storage units at AAA for three years. Highly recommend if you need to put your…read morebelongings in storage. Very kind, professional staff. ​

Loved this place the moment I walked in the first time. Cassandra and Roy are very friendly and…read moreprofessional. Facility is very clean and well kept. Decent prices and was offered a discount when we signed up. Can't say enough good things about this business. Highly recommended!

This was my first time renting a storage unit. Laura was super helpful and made the whole process a…read morebreeze. It's indoor, there's tons of security cameras, and gate codes so you know your things are safe. I also liked that they provide carts for you to live your items easily.

This business refuses to allow you to bank draft your monthly payments, they will only take full…read morepayments or auto drafts on their end. They could be better at providing better payment options for customers. They were sent bank checks from my bank, and they refused to cash them. Instead... they held my bank's checks and charged me "late fees" instead. Saying that they did receive the full amount PRIOR to the due date, but since their policy is to not accept bank drafts they held the checks. They know what they're doing, they know they make more money charging late fees to customers. This business should be sued for this, but its not worth the energy and time. If anyone out there is doing a class action against them for stuff like this please contact me.

The rental process was very easy; the staff is friendly and the facility is clean…read more The buy 2 months get one free (as well as a free lock) was a great deal. I highly recommend!

I highly recommend AAA for your storage needs. Big driveways and never had an issue. Thumbs up!read more