Very helpful and easy to sign up with. Staff is very friendly and made it easy to pick out the…read moreright unit for us.

NOT TRUTHFUL WITH ME - BAD CUSTOMER EXPERIENCE…read more Unfortunately, I had rated them five stars...until I left after several months. I had been out of the country and, after a long drive home, got home from the airport at 2:00 in the morning. I called Anchor's Office Manager and said, "I know today is the last day of the month, but can you pro-rate me one day so I can come in this weekend?" He said they don't pro-rate charges, but for just one day, they wouldn't charge me if I vacated first thing in the morning. I DID...AND A COUPLE OF DAYS AFTER I LEFT, THEY CHARGED MY CREDIT CARD FOR A FULL MONTH ANYWAY. Had I known they were going to be untruthful, I would have left the car there for the month! Instead, I paid a full month's rent for a vacant spot that they rented out. I asked the Office Manager to email his supervisor's contact information to me, which he agreed to, but never did. THIS LEFT A VERY BAD TASTE IN MY MOUTH. This was a very bad customer experience.

The office work er friendly and ready to answer any questions. It example the different in the…read moresizes and pricing. Every information on the place. Thanks

This storage complex is probably the oldest one I have ever seen. I think it was built at some…read morepoint in the 1980's. That being said it is exteremly well kept, clean and in good overall condition. The staff is very friendly and helpful. The overall experience was great. My only comment is I wish the gate hours were a little more extensive. I think they are probably set the same as the office hours for security reasons.

Good service , good price. Really recommend Nice and clean…read more place I have good experience for easy access. To storage unit

Ellina was super helpful getting us checked in and set up, making the process simple and painless…read more We are looking forward to being here.

A-American is an excellent facility! Specifically Sara at the office, was super helpful and…read moreprofessional, took care of our storage needs - made it super easy. Most storage places are difficult to work with, demand you do certain things, basically storage nazis. Not this place! American and Sara are friendly, know their stuff, and pleasant to do business with. I'm absolutely using them next time! Thanks!!

Was looking for a moving truck to rent and storage unit very last minute and Sarah could not have…read morebeen more helpful and accommodating. Not to mention, it was super easy and quick to get a unit and we were able to utilize the free moving truck! They provide a truck driver and he comes to your place, you load the truck in an hour, then he drives the truck back to the storage and you have an hour to unload. Such an amazing deal and my whole experience was great. Thank you so much for making my move easy!

I live next to this brand-new, well constructed storage facility. Having the pleasure of observing…read moreevery phase of construction, I have acquired comprehensive details regarding this facility. 1) Sturdy units (5'x10') & (10'x10') with tall ceilings, 2) Security oriented (gated access only), 3) Located away from through traffic, yet easy to find, 4) Owned and managed by a reputable business which is well established in our community, 5) Has a well-designed traffic pattern for quick or long visits.

I just toured your facility with security staff and I am fully impressed with the tall fences, the…read moresecurity system and how well kept the property is. I will be moving in the future and I will definitely utilize your facility. Thank you.

Most affordable and convenient storage anywhere in Reno! Do not waste time elsewhere. Jamika in the…read morefront office is very friendly and helpful. Move-in and move-out were both seamless. My belongings were secure and I never worried about them during the several months I used Moana Mini Storage. Great prices, great service, great overall experience.

Someone broke into our unit by sawing off the latch and removing our locks. We lost tens of…read morethousands of dollars of camera gear and other high priced items.. While we were moving out someone with an adjacent unit told us that this was his third incident of burglary there. We asked management to review the footage from numerous cameras and they replied, stating that there are 600 people using this storage. We replied that during the incident surely not all 600 were on the premise at that time. Would they please narrow down the people by finding who had signed into the facility during the period right before the burglary and then checking the cameras during that period. They did not show an attitude of helpfulness of doing this. Probably our items are in someone else's storage unit adjacent to ours with no hope of catching the thieves. Why even have cameras then? We are not there anymore and have suffered a devastating loss. To make matters worse I did receive a bill from them after we had moved out, by the end of the month , which I consider extremely poorly done after having lost so much.

Very professionally managed. Clean facility. Good rates. It was a very simple decision to make…read more Good access to hwy too.

In my opinion - This is one of the worst businesses in Reno . The manager is an incompetent rude…read moreindividual who has no regard for customers or really just being a human. They hide costs and fees, they try to purposely make tenants lose their belongings so they can go through them before selling them. Please if you have any choice do not store belongings, if you must do yourself a favor and go somewhere else. This is just one persons opinion - use caution and judge for yourself!! OH YES. ALMOST FORGOT AT MOVE IN THEY OFFER YOU A FREE LOCK FOR A 5 STAR REVIEW SO MOST OF THOSE ARE FALSE ALSO!! FYI YELP!!!

RAT INFESTED: say goodbye to your belongings that you paid too much to store in the first place…read more Nota bene: The high ratings for this place were for a time when the storage units were under previous ownership, and the previous, awesome owners have been replaced by the rentier bourgeois of the worst kind. This used to be the best storage unit in Reno--it was the most affordable, the staff was very friendly, and it was convenient to pay online. Unfortunately, it was sold about a year ago to new owners based out of Roseville. They jacked up the prices by 25%, they ask you to pay by check (as if it's 1995), and only recently did they make payment by Paypal available (for a $3/month fee!). The units are infested with rodents, to which the new owners respond by telling tenants to set mouse traps. There is no lighting provided in the units, either. Oh, and there isn't a dumpster anywhere in sight. Just to be clear, these new owners raised the rates to a ridiculously high amount, they instituted a fee to pay online (the previous owners did not charge you for paying via Paypal), the units are rodent infested (but the elevated rates don't help this matter in the least), there is no lighting in the units, and there's nowhere to put your trash. All the new owners care about is collecting your money, full stop. DO NOT RENT HERE. They might argue that they've used the increased rents to pay for a keypad gate system (instead of paying an actual employee to work there). Granted, this is a step up from the goon they had walking around harassing tenants to verify that they were up to date on payments. Extremely intrusive. Bottom line: this place is the *worst*, the owners are greedy, exploitative, and your belongings will be ruined by rodents.

We contacted a number of storage places to find a location to store out gear for Burning Man…read more Linden Mini storage was immediately very helpful with advice and answered all my questions quickly. As we are living in New Zealand, good communication and a fair price made this a easy choice. What made it even better was the friendly on-site staff and convenient location to the Budget Truck rental depot as well as other important post Burning Man stops. Update for 2014: Linden Mini Storage is actually a UHaul dealer so you can sort out storage and transport all from one Burning Man friendly place.

Very nice storage facility. It is not 24 hour access however and the prices are a bit high. But has…read moregreat storage units. Some large enough to put huge RVs in or boats. The location is also great. The big storage units have heaters for the winter time. Thanks for reading my review I hope this helps you have a great day.

Nice clean physical space. But access and problem solving are a bit of a stretch for the management…read moreteam.

I needed to rent a unit for just one month. I decided to…read morecall the 800 number for Public Storage. The sales agent located the closest available unit to the move out address. I really appreciated this since I'm not familiar with this city. She also explained the current promo's available "first month's rent only one dollar" . Yes please! I signed the lease agreement via email. I received my unit number and entry codes prior to move in. The morning of the move was seamless, I arrived early prior to office hours. The lock I purchased through Public Storage was located inside the clean climate controlled unit. This particular Public Storage location was impressively clean, zero trash inside or out! We never encountered employees although, the move in / move out was easy- peasy as intended.

First, I want to say that the front desk person is lovely. None of this is her fault…read more However, we've had some major issues with the facility and company. First, our unit was broken into in October and we only just found out about it because they called my husband once and he didn't answer, then they gave up and just never emailed or called again. This was a huge negative surprise to arrive to this past weekend. The second problem is that in January they randomly increased our bill from around $175/month to $244/month. This is a HUGE increase! We only began renting in Sept, and we never would have gone with this facility if we knew they would be luring us in only to raise the rent by 40% four months after we began renting. This also really seems to be taking the piss since the unit had just been broken into! Last weekend were able to talk them into decreasing the rent to $222/month, but this is still a humungous increase. Other annoying things: There is no ramp to get stuff from your car into the storage unit area. There also is no ramp to exit the facility! So every time you leave your car slams as you pull out into the road. For the prices they are charging, things should be better designed. We don't live in Reno so have to continue renting from here until August when we are back in town, but we will be looking to switch to a more affordable and secure location then.