Always helpful staff when renting a truck. I make my reservations online to guarantee a truck and…read morerates. Trucks for any kind of need. Box trucks, flat beds, high roof cargo vans, parcel vans. Super handy on moving day or special projects.

The customer service was amazing. Staff is super friendly and had the insight to give us a smaller…read moretrailer receiver in case we needed it for our trailer rental. We did! Thanks to them for think ahead for us! They even gave us a lift to the airport after we returned the truck. Great place to rent a truck from!

I looked into a lot of rental places before I booked a 20' from Penske. I have been burned before…read moreby the shady Uhaul outlets that are attached to another business (ie, being charged for gas even though I filled right before returning, etc.). The place is a real professional operation that is focused on rentals, AND has lower rates. The staff was friendly, the policies were clear, and the vehicles clean. So glad I found this place. The truck I got had maybe 45k miles and had some wear and tear, but seemed well maintained. I forget their names, but everyone I dealt with on Feb 12, 2024 was great! Some other folks complained about the Burning Man policy and I get it, it is frustrating when you think you are all set for wheels and you find out at the last minute that you aren't. I been to BRC several times and I totally understand why they have that rule (especially after 2023). If you want certainty with your reservation wherever it is be sure to ask in advance. And get it in writing. Some of the smaller Uhaul outlets say they are ok with it then whack you with the cleaning fee. This place might not let you take their trucks to the playa, but I'm sure they would be upfront and polite about it.

We were given a very fair price for a one way from Reno to Las Vegas…read more Every single person I talked to from the initial reservation quote to the actual pickup were courteous, friendly and professional. We were assigned a truck that only had 13,000 miles on it. Very clean and very easy to load our son's apartment stuff. I highly recommend Penske if you need a truck to haul your household belongings.

Car was ready as promised and they upgraded us for free. My son had a snaggle with his credit card…read morebut they helped him figure it out and had a lot of patience for the situation. The office staff was very personable. We'll be back for sure.

DO NOT RENT A CAR FROM THIS COMPANY!…read more I reserved an SUV 2 1/2 weeks before a ski trip to Tahoe. We were scheduled to arrive in Reno late Saturday night and we stayed in a hotel for the night. The Rent A Wreck outlet was closed on Sunday, so arrangements were made for the key to be hidden and I'd be able to pick the car up. I was told I'd have to send scanne images of my drivers license and credit card. I called 4 days before arriving and spoke to Jerry, who was reluctant to give me his name. I told him i was ready to send the email, but asked if there was a way to avoid sending an image of the credit card. I have been the victim of identity theft and emails get hacked - I offered to provid my card number overthe phone so they could process the charge. Jerry (real name Ali, as confirmed by their head office) told me he'd have to check with head office, but he was 99.9% sure they would not accept that. He said if he didn't call back in an hour, the answer was no. I then asked him to simply call me to let me know. He then said "I'm not renting you the car" . I asked "why, all I did was ask you a question"? He said "you phoned here 6 times and argued with me" (this was completely untrue). I offered to send the card image, but he said no. I asked to speak to the owner and he said "I'm the manager - I make the decision". I then asked for the phone nmber for their head office ut he would not supply it. I found it online, called and spoke to a woman who agreed this should not have happened, gave me a case number and promised a senior erson would call me back within a day, but nobody called back. I ultimately rented from Enterprise. This was my Seinfelt moment "no soup for me" from Ali. Save yourself the aggravation - this company has no corporate integrity. They may be cheap, but they don't follow any of the rules of normal business behaviour. Who cancels a ar rental on a whim? Ali does.

These guys are really great, very easy to communicate with, prompt on time delivery, and follow…read morethrough on every step of the way. If you have a project that needs heavy equipment these of the Right guys to call. Highly recommended

I had a big urgent!!! I need to tow a forklift from a far distance and I didn't want to spend a…read morefortune in towing. I call Herc rental and ask if they had a trailer that was capable to haul a Forklift. The lady that help me ask me for the type of truck that I was going to use and bingo she say " yes, we have one that is capable to haul up to 10k pounds. Price was very accessible. Overall cost me a lot less than if would it used a tow truck. On top of that I rented in Carson and I was able to returned in North Hollywood at no extra charge. Definitely this is the place to rent. All the people that help me were very courteous and knowledgeable in both branches.

Worst experience ever. Rented us a truck and car hauler that should never have been rented. We…read moredidn't notice ALL of the issues until we loaded and were ready to get on the road. Tire on car hauler had to be replaced due to tread worn and chord showing. Huge crack in windshield. Front corner of box truck over driver side was completely cracked through. They had to patch it. If we didn't discover the huge hole, all of our furniture and valuables would have been ruined by inclement weather. The truck was not filled with fuel or DEF.

I needed a 26ft box truck and decided to utilize Penske located @ Home Depot on Summit Ave; my…read morefirst experience with this company. I must say, I was very impressed! The representative helped me get great truck, utilize my AAA discount and get a great overall deal. I love that the truck is rented with a "full tank of diesel". I also love the unlimited mileage too! I had a great trip and the Penske rental truck was crucial to that process! Pick up and drop off of rental truck was the best. I believe that Uhaul/ Enterprise has nothing on Penkse. I love Penske in Reno Nevada!

Rented a moving truck from this Budget location and the ramp was completely broken and unusable. I…read morereported it right away, but we were already in the middle of our move with movers on the clock, so we couldn't afford to drive across town to swap trucks. Because the ramp didn't work, my movers had to carry everything by hand, which added a lot of time and extra cost that I would not have had if the truck was in proper working condition. When we returned the truck, the franchise owner was dismissive and rude. He said "things break" and implied there was no way they would rent the truck out like that, instead of taking responsibility. He was also disrespectful toward my wife while we were calmly trying to resolve the situation. After all of that, he only offered about $50 off, which doesn't come close to covering the inconvenience and additional labor costs caused by renting out a truck with a broken ramp. I'm now escalating this to Budget corporate. Customers shouldn't have to pay full price (plus extra moving costs) for equipment that doesn't work and then be treated poorly when they ask for it to be made right.

These idiots switched my reservation from a 16 foot truck to a 12 foot when I came to pick up. Now…read moreI'm stuck last minute trying to come up with a solution! Highly unprofessional

Heather in Traffic Dept just saved the day. She changed my one star into 5 for this place.read more

Mike and AJ provided us with excellent service. Website was down but they both worked very…read morediligently and got our reservation finalized. Really nice guys. Only a 4 because of the website downtime.

1. Their app for propane doesn't work. 2. There's no one…read more"certified" to fill tanks. What a bunch of jokers, waste your time and then tell you to come back in 2 days. Plus they are more expensive if they could fill your tanks. Never again. Go to Greens Feed on north Virginia! Awesome people, fast service, low prices. To heck with Uhaul !!! Management and corporate are idiots!!!

Thank you to Justin at U Haul on S Virginia in Reno for Kind and caring Five Star Customer Service…read more Everything went really well. I reserved a 10 ft truck with Justin and went to pick it up today. The truck was clean, air conditioning and the radio worked great. The truck was easy to drive too!! I also rented 6 blankets for 5.00. The store was clean and the service was great. Pricing was fair. Thanks to all the many staff who check people in and clean and manage all the trucks. I will be renting a bigger truck soon for the move to my new home. U Haul is a great way to rent a truck, Van or trailer for those small or large moves. If you need boxes...which I did, tape gun and packing wrap...it's all there. Thanks again for making renting a truck so easy. Don't forget they have storage too at some of their many locations. See you again very soon. Reserve your U-Haul Truck today. Julie A

My husband and I rented a 16ft truck, originally for 1 day but because Penske has such an amazing…read moreoffer for a second day free, we took advantage and had this rental put 2 days. It was a round trip so we picked up and dropped off at this same location. The man who helped with the transaction was friendly, however, he didn't walk out to the truck with us to inspect damages like uhual would. Instead he said the truck was already inspected on his own time. That could have created some trouble down the road, thankfully it didn't this time. The truck was clean and we were able to do an after hours drop off, which was nice. A couple negatives would be the high price per mile as well as them tacking on an extra $15 charge at the end. This was for a third day rental with the dolley we were also renting. How could we have possibly used the dolley for 3 days when the truck was returned after 2 days? It goes inside the truck! Not okay. Either way, this company and experience was so/so.